OK. Since you say you have backups of all the mail you need, is wiping out
the entire Inbox feasible? Do you know the location of the message store for
the problem identity? It should be something like this:

C:\Documents and Settings\Your User Name\Local Settings\Application
Data\Identities\{Long string of letters and numbers}\Microsoft\Outlook
Express.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, (no brainer), delete the Inbox.dbx file. When you open OE, a
new and completely empty Inbox will be waiting for you.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
news:60DDEB16-357D-439D-B142-02514BB8090B@microsoft.com...
> No change I'm afraid. it opens but won't respond. I just get the "hour
> glass"
> icon instead of the cursor to show it's hung.
>
> "Bruce Hagen" wrote:
>
>> Check Work Offline in Internet Explorer and then see if you can open OE.
>> --
>> Bruce Hagen
>> MS-MVP Outlook Express
>> Imperial Beach, CA
>>
>>
>> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
>> news:3C9733AF-C896-47EA-9E01-437849770EB6@microsoft.com...
>> > It's not avaiable in the webmail any more I'm afraid as it has already
>> > been
>> > downloaded. I was hoping to do just that but there's nothing in the
>> > inbox
>> > other than what has come in today.
>> > I also can't change identities as OE is totally frozen from the minute
>> > it's
>> > opened.
>> > If I uninstall and then re-install Internet Explorer, will this wipe
>> > all
>> > existing emails from OE? If so, I'm happy to do that if necessary.
>> > Would I
>> > have to download explorer and save it to the desktop first so I can run
>> > it
>> > later as presumably if I don't then I will have no browser to be able
>> > to
>> > access the download site with or is there a default browser with
>> > Windows
>> > or
>> > something that will allow me internet access? I'm afriad it's a bit new
>> > to
>> > me.
>> > Thanks so much for your help.
>> >
>> > "Bruce Hagen" wrote:
>> >
>> >> Open OE in the identity that is not affected and File | Work Offline.
>> >> Switch
>> >> to the problem identity. Can you delete it now?
>> >> --
>> >> Bruce Hagen
>> >> MS-MVP Outlook Express
>> >> Imperial Beach, CA
>> >>
>> >>
>> >> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
>> >> news:21341C11-DB8D-42A8-9051-6FCC2D4EB15F@microsoft.com...
>> >> >I was sent an email the other day that was copied to both my email
>> >> >addresses.
>> >> > One opened ok the other has made Outlook express hang. Unfortuantely
>> >> > this
>> >> > is
>> >> > at the top of the inbox list and is highlighted as I clicked on it
>> >> > to
>> >> > delete
>> >> > it so when the programme opens I do anything with my email. It ahs
>> >> > an
>> >> > attachment that may be the problem. It's in word. Is there anythng I
>> >> > can
>> >> > do
>> >> > to delete it or, if not if I download the latest version of Internet
>> >> > Explorer
>> >> > and then uninstall the version I have and reinstall the new one,
>> >> > will
>> >> > this
>> >> > delete all emails in Outlook Express and solve the problem? I've got
>> >> > copes
>> >> > of
>> >> > any mail i want to keep plus a copy of my address book on an
>> >> > external
>> >> > back
>> >> > up
>> >> > so I don't mind wiping OE clear as long as get rid of the
>> >> > problem.thanks.
>> >>
>> >>
>>
>>