AFFECTS: Office 2000 upgrades
ISSUE: Error message " The OLEAUT32.DLL is out of date. This program requires a newer version"

KNOWN RESOLUTION

1. Look up article number Q224315. Microsoft says to run 'Repair Office', but it doesn't always work.
2. Copy OLEAUT32.DLL from the System folder on disc one of the Office CDs to another directory besides C:\Windows\System.
NOTE: You cannot copy the file while in Windows - it will be in use. Also you cannot rename the file and then reboot back into
Windows, error messages will occur and make the situation worse.
3. Boot into DOS
4. Rename the OLEAUT32.DLL file that is in C:\Windows\System to OLEAUT32.old
5. Copy OLEAUT32.DLL you copied from the CD fo the C:\Windows\System directory.
6. Restart back into Windows.
7. Delete the OLEAUT32.DLL file in the other directory (not C:\Windows\System).

MORE INFORMATION:

There are other OLEAUT32.DLL errors, such as IPFs, that this resoluton will not repair. These steps should be followed for the error listed above only. Other OLEAUT32.DLL errors can be referened on the KB. Call your mentor with the exact error message for troubleshooting.



Also…

Office 2000 installation problems on the Inspirion 3200

When trying to install Office 2000 or Front Page 2000 you may get an error that states:

"Windows Installer has been aborted. The I/O operation has been aborted because of a thread exit or an application request" or "Can't find OLEAUT32.DLL"

This is similar to the ACMSETUP error with Office 97 and is related to the shielding of the cable on the CD-ROM. Try turning off the DMA for both the CD-ROM and the hard drive. Shut off everything in selective startup in the System Configuration Utility. Try installing IE5 and then the rest of Office 2k.