Issue

When you right-click a Microsoft Office file to convert to Adobe PDF, the application returns the message, "Missing PDFMaker files," and does not create an Adobe PDF file.

Details

This error may occur when you try to convert files from Microsoft Office 2003 (Word, Excel, Publisher).

Your system may have recently performed an automatic check for updates (for Adobe Acrobat, Microsoft Office, or Windows).

Solution: Remove Adobe PDF from the Disabled Items list in the Microsoft Office application.

To manage your Disabled Items list in a Microsoft Office application:

1. Open the Microsoft Office application (Word, Excel, Publisher).

2. Choose Help > About [the application name].

3. Click Disabled Items.

4. Select Adobe PDF from the list, and clickEnable.

5. Quit the Microsoft Office application, and then restart it.

If the error message continues to appear after you enable Adobe PDF, then check the security level for macros in Word:

1. Choose Tools > Macro > Security.

2. In the Security dialog, click the Security tab.

3. Choose Medium or High.

4. Do one of the following:

-- If you chose Medium, then click OK.

-- If you chose High, then continue with steps 5 through 7.

5. Click the Trusted Publishers tab.

6. Check Trust all installed add-ins and templates.

7. Click OK.

PDFMaker and the right-click context menu should functionagain.

Background information

Microsoft Office automatically disables applications it perceives as causing functionality problems. Adobe Acrobat and the Adobe PDF plug-in do not cause functionality problems; however, Microsoft Office may mistakenly mark Acrobat or PDF plug-in functionalityas a problem when updates are run or when Office closes prematurely.


Additional Information
330984 : PDFMaker is unavailable in a Microsoft Office application (Acrobat 7.0, Acrobat 3D on Windows)


Original VersionsAcrobat Professional 7.0Acrobat Standard 7.0

TechNote DetailsLast Update: 01-04-2007
ID: 329044
OS: Windows

Permanent Link: View Document