Sorry if you get this message twice.

Hello, I use the Internet Explorer 7 for more than a year. Recentely I face
a problem I did not face before. Every once in a while my menu bar becomes
inactive (grey). I can see my favorites from the star icon, but not from the
favorites text link in the menu bar. At these times, I also can't use the
file, edit, view, tools and help options. I can not understand the reason for
this because I did not do anything with my settings. I would appreciate any
help I can get. Thank you.

Windows version (e.g., WinXP SP3; Vista SP1)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Naomi wrote:
> Sorry if you get this message twice.
>
> Hello, I use the Internet Explorer 7 for more than a year. Recentely I
> face
> a problem I did not face before. Every once in a while my menu bar becomes
> inactive (grey). I can see my favorites from the star icon, but not from
> the
> favorites text link in the menu bar. At these times, I also can't use the
> file, edit, view, tools and help options. I can not understand the reason
> for this because I did not do anything with my settings. I would
> appreciate
> any help I can get. Thank you.

Windows xp pro. SP 2

"PA Bear [MS MVP]" wrote:

> Windows version (e.g., WinXP SP3; Vista SP1)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Naomi wrote:
> > Sorry if you get this message twice.
> >
> > Hello, I use the Internet Explorer 7 for more than a year. Recentely I
> > face
> > a problem I did not face before. Every once in a while my menu bar becomes
> > inactive (grey). I can see my favorites from the star icon, but not from
> > the
> > favorites text link in the menu bar. At these times, I also can't use the
> > file, edit, view, tools and help options. I can not understand the reason
> > for this because I did not do anything with my settings. I would
> > appreciate
> > any help I can get. Thank you.
>
>

Carefully work through these troubleshooting steps, Naomi:

1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 *exactly* per the link below (which
automatically returns you to IE6), (b) all toolbars and (c) all third-party
Windows Themes (including Window Blinds) and do NOT reinstall IE7, does this
behavior persist? If it does, do NOT reinstall IE7.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html
[Only use the Command %windir%\ie7\spuninst\spuninst.exe if you cannot
uninstall via Add/Remove Programs!]

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx

4. Required reading IMHO before reinstalling IE7:

Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP
http://www.ie-vista.com/known_issues.html#pre-install

I strongly recommend using
http://www.microsoft.com/windows/dow.../getitnow.mspx as the
installation source, not Automatic/Windows Update.

Direct Download link:
http://www.microsoft.com/downloads/d...0-081805b2f90b

Tip: Save the installer to your desktop, do not Run it.

5. Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Naomi wrote:
> Windows xp pro. SP 2
>
> "PA Bear [MS MVP]" wrote:
>
>> Windows version (e.g., WinXP SP3; Vista SP1)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Naomi wrote:
>>> Sorry if you get this message twice.
>>>
>>> Hello, I use the Internet Explorer 7 for more than a year. Recentely I
>>> face
>>> a problem I did not face before. Every once in a while my menu bar
>>> becomes
>>> inactive (grey). I can see my favorites from the star icon, but not from
>>> the
>>> favorites text link in the menu bar. At these times, I also can't use
>>> the
>>> file, edit, view, tools and help options. I can not understand the
>>> reason
>>> for this because I did not do anything with my settings. I would
>>> appreciate
>>> any help I can get. Thank you.