Not sure of my terminology here, so the Subject line may not be all
that clear.

My wife is trying to access one of our Credit Union's online banking
services. The CU's home page has a dropdown menu, and the service she
wants is listed as one of the dropdown items. If she clicks that
item, you can see the correct URL in the area at the bottom of the
browser. But nothing happens - no error messages, nothing.

If she right-clicks the menu item and then Opens it from the context
menu, then it opens just fine.

Also, if she enters the same URL that's displayed at the bottom of the
browser (don't know what that line is called - sorry) in the address
line, it works just fine.

So, here's my question: What kind of setting/option might be governing
the type of behavior I've described? Is there some option somewhere
that I should be checking?

Thanks.

The line you see at the bottom of the browser that displays the URL
(among other things) is known as the Status Bar.

How about telling us what version of Internet Explorer and Windows you have?

---
Leonard Grey
Errare humanum est

Dave wrote:
> Not sure of my terminology here, so the Subject line may not be all
> that clear.
>
> My wife is trying to access one of our Credit Union's online banking
> services. The CU's home page has a dropdown menu, and the service she
> wants is listed as one of the dropdown items. If she clicks that
> item, you can see the correct URL in the area at the bottom of the
> browser. But nothing happens - no error messages, nothing.
>
> If she right-clicks the menu item and then Opens it from the context
> menu, then it opens just fine.
>
> Also, if she enters the same URL that's displayed at the bottom of the
> browser (don't know what that line is called - sorry) in the address
> line, it works just fine.
>
> So, here's my question: What kind of setting/option might be governing
> the type of behavior I've described? Is there some option somewhere
> that I should be checking?
>
> Thanks.

Thanks, Leonard.

We're both on on IE7, XP SP2.

I have a second system isntalled which purports to be configured the
same as my wife's, and I can brose away using the menu structure at
will. I've compared a number of things between systems to find out if
there's an obvious difference, but nothing's turned up so far.

I did remove all the cookies and temp files on my wife's system (after
the problem arose) but it seemed to amke no difference inasmuch as it
pertains to the problem at hand.



On Dec 27, 10:52*am, Leonard Grey <Leon...@Grey.invalid> wrote:
> The line you see at the bottom of the browser that displays the URL
> (among other things) is known as the Status Bar.
>
> How about telling us what version of Internet Explorer and Windows you have?
>
> ---
> Leonard Grey
> Errare humanum est
>
>
>
> Dave wrote:
> > Not sure of my terminology here, so the Subject line may not be all
> > that clear.
>
> > My wife is trying to access one of our Credit Union's online banking
> > services. *The CU's home page has a dropdown menu, and the service she
> > wants is listed as one of the dropdown items. *If she clicks that
> > item, you can see the correct URL in the area at the bottom of the
> > browser. *But nothing happens - no error messages, nothing.
>
> > If she right-clicks the menu item and then Opens it from the context
> > menu, then it opens just fine.
>
> > Also, if she enters the same URL that's displayed at the bottom of the
> > browser (don't know what that line is called - sorry) in the address
> > line, it works just fine.
>
> > So, here's my question: What kind of setting/option might be governing
> > the type of behavior I've described? *Is there some option somewhere
> > that I should be checking?
>
> > Thanks.- Hide quoted text -
>
> - Show quoted text -

Does your bank's web site support Internet Explorer 7?

---
Leonard Grey
Errare humanum est

Dave wrote:
> Thanks, Leonard.
>
> We're both on on IE7, XP SP2.
>
> I have a second system isntalled which purports to be configured the
> same as my wife's, and I can brose away using the menu structure at
> will. I've compared a number of things between systems to find out if
> there's an obvious difference, but nothing's turned up so far.
>
> I did remove all the cookies and temp files on my wife's system (after
> the problem arose) but it seemed to amke no difference inasmuch as it
> pertains to the problem at hand.
>
>
>
> On Dec 27, 10:52 am, Leonard Grey <Leon...@Grey.invalid> wrote:
>> The line you see at the bottom of the browser that displays the URL
>> (among other things) is known as the Status Bar.
>>
>> How about telling us what version of Internet Explorer and Windows you have?
>>
>> ---
>> Leonard Grey
>> Errare humanum est
>>
>>
>>
>> Dave wrote:
>>> Not sure of my terminology here, so the Subject line may not be all
>>> that clear.
>>> My wife is trying to access one of our Credit Union's online banking
>>> services. The CU's home page has a dropdown menu, and the service she
>>> wants is listed as one of the dropdown items. If she clicks that
>>> item, you can see the correct URL in the area at the bottom of the
>>> browser. But nothing happens - no error messages, nothing.
>>> If she right-clicks the menu item and then Opens it from the context
>>> menu, then it opens just fine.
>>> Also, if she enters the same URL that's displayed at the bottom of the
>>> browser (don't know what that line is called - sorry) in the address
>>> line, it works just fine.
>>> So, here's my question: What kind of setting/option might be governing
>>> the type of behavior I've described? Is there some option somewhere
>>> that I should be checking?
>>> Thanks.- Hide quoted text -
>> - Show quoted text -
>

1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and do NOT reinstall IE7, does this behavior persist? If it does,
do NOT reinstall IE7.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx

4. Required reading IMHO before reinstalling IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/dow.../getitnow.mspx as the
installation source, not Automatic/Windows Update.]

Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Dave wrote:
> Thanks, Leonard.
>
> We're both on on IE7, XP SP2.
>
> I have a second system isntalled which purports to be configured the
> same as my wife's, and I can brose away using the menu structure at
> will. I've compared a number of things between systems to find out if
> there's an obvious difference, but nothing's turned up so far.
>
> I did remove all the cookies and temp files on my wife's system (after
> the problem arose) but it seemed to amke no difference inasmuch as it
> pertains to the problem at hand.
>
>
>
> On Dec 27, 10:52 am, Leonard Grey <Leon...@Grey.invalid> wrote:
>> The line you see at the bottom of the browser that displays the URL
>> (among other things) is known as the Status Bar.
>>
>> How about telling us what version of Internet Explorer and Windows you
>> have?
>>
>> ---
>> Leonard Grey
>> Errare humanum est
>>
>>
>>
>> Dave wrote:
>>> Not sure of my terminology here, so the Subject line may not be all
>>> that clear.
>>
>>> My wife is trying to access one of our Credit Union's online banking
>>> services. The CU's home page has a dropdown menu, and the service she
>>> wants is listed as one of the dropdown items. If she clicks that
>>> item, you can see the correct URL in the area at the bottom of the
>>> browser. But nothing happens - no error messages, nothing.
>>
>>> If she right-clicks the menu item and then Opens it from the context
>>> menu, then it opens just fine.
>>
>>> Also, if she enters the same URL that's displayed at the bottom of the
>>> browser (don't know what that line is called - sorry) in the address
>>> line, it works just fine.
>>
>>> So, here's my question: What kind of setting/option might be governing
>>> the type of behavior I've described? Is there some option somewhere
>>> that I should be checking?
>>
>>> Thanks.- Hide quoted text -
>>
>> - Show quoted text -