I'm running Vista with IE 7.0. I use a hand full of internet connections
including numerous wifis and a lan (its a laptop obviously). Currently IE
won't load any pages at all. It generally comes up with either a "page not
found" or a "address incorrect" error. If you "diagnose the problem" it says
that the internet connection is fine. Mozilla runs well all the time and I
don't have any problems with my desktop RSS feeds or iTunes so I know that
I'm connected to the internet.

While trying to think of possible causes I realized that the problem began
about the same time that I uninstalled the Norton Antivirus that came with my
computer and replaced it with a Norton Corporate version. Am I running into
security problems with IE internet settings or what?

Hi,
Make sure that the Windows Firewall is enabled (Control Panel> Windows
Firewall) and disable NAV, as a test. See if NAV needs to be reconfigured.

Hope this helps,
Don
[MS MVP- IE]

"Brad" <Brad@discussions.microsoft.com> wrote in message
news:7909B959-8F5A-4AD6-B8FF-770E8E5E89E0@microsoft.com...
> I'm running Vista with IE 7.0. I use a hand full of internet connections
> including numerous wifis and a lan (its a laptop obviously). Currently IE
> won't load any pages at all. It generally comes up with either a "page
not
> found" or a "address incorrect" error. If you "diagnose the problem" it
says
> that the internet connection is fine. Mozilla runs well all the time and
I
> don't have any problems with my desktop RSS feeds or iTunes so I know that
> I'm connected to the internet.
>
> While trying to think of possible causes I realized that the problem began
> about the same time that I uninstalled the Norton Antivirus that came with
my
> computer and replaced it with a Norton Corporate version. Am I running
into
> security problems with IE internet settings or what?

> While trying to think of possible causes I realized that the problem began
> about the same time that I uninstalled the Norton Antivirus that came with
> my computer and replaced it with a Norton Corporate version. Am I running
> into security problems with IE internet settings or what?

Ugh! Outta the frying pan and into the fire.

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Brad wrote:
> I'm running Vista with IE 7.0. I use a hand full of internet connections
> including numerous wifis and a lan (its a laptop obviously). Currently IE
> won't load any pages at all. It generally comes up with either a "page
> not
> found" or a "address incorrect" error. If you "diagnose the problem" it
> says that the internet connection is fine. Mozilla runs well all the time
> and I don't have any problems with my desktop RSS feeds or iTunes so I
> know
> that I'm connected to the internet.
>
> While trying to think of possible causes I realized that the problem began
> about the same time that I uninstalled the Norton Antivirus that came with
> my computer and replaced it with a Norton Corporate version. Am I running
> into security problems with IE internet settings or what?

This did work! I'm wondering though, when I go to the Microsoft update page,
it wants me to reinstall KB942615. If I do this will IE stop working again?
I should mention that I wasn't able to follow the instructions exactly
because I couldn't go to windowsupdates.microsoft.com until after I restarted
my machine because IE wasn't working yet and the site doesn't work with
Firefox. Thanks.


"PA Bear" wrote:

> > While trying to think of possible causes I realized that the problem began
> > about the same time that I uninstalled the Norton Antivirus that came with
> > my computer and replaced it with a Norton Corporate version. Am I running
> > into security problems with IE internet settings or what?
>
> Ugh! Outta the frying pan and into the fire.
>
> Error message after you install a Windows Internet Explorer 7 update from
> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> http://support.microsoft.com/kb/942818
>
> If tweaking your third-party firewall's settings don't help, try the
> following:
>
> 1. Disable your anti-virus application, any real-time protection provided by
> an anti-spyware application (except for Windows Defender; includes Spybot
> Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> third-party firewall AND enable the Windows Firewall.
>
> NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
> browsing; reading email; chatting) except #4 below until your anti-virus
> application has been re-enabled! If you're running ZA Free firewall, you
> may need to uninstall it instead of disabling it.
>
> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
> via Add/Remove Programs (make sure Show Updates box is checked at top right)
> and reboot.
>
> 3. Re-do #1 above.
>
> 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> offered. If "Root Certificates" update is listed in the Optional Updates
> category, you might install it, too, to take full advantage of IE7's
> additional security.
>
> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> applicable, disable the Windows Firewall and enable your third-party
> firewall.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Brad wrote:
> > I'm running Vista with IE 7.0. I use a hand full of internet connections
> > including numerous wifis and a lan (its a laptop obviously). Currently IE
> > won't load any pages at all. It generally comes up with either a "page
> > not
> > found" or a "address incorrect" error. If you "diagnose the problem" it
> > says that the internet connection is fine. Mozilla runs well all the time
> > and I don't have any problems with my desktop RSS feeds or iTunes so I
> > know
> > that I'm connected to the internet.
> >
> > While trying to think of possible causes I realized that the problem began
> > about the same time that I uninstalled the Norton Antivirus that came with
> > my computer and replaced it with a Norton Corporate version. Am I running
> > into security problems with IE internet settings or what?
>
>

Yes, you want KB942615 installed.

Is KB942615 being offered to the machine via Automatic Updates?

What happens when you try to go to Windows Update website? Is this a
sudden, new problem or an ongoing one?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Brad wrote:
> This did work! I'm wondering though, when I go to the Microsoft update
> page, it wants me to reinstall KB942615. If I do this will IE stop
> working
> again? I should mention that I wasn't able to follow the instructions
> exactly because I couldn't go to windowsupdates.microsoft.com until after
> I
> restarted my machine because IE wasn't working yet and the site doesn't
> work with Firefox. Thanks.
>
>
> "PA Bear" wrote:
>
>>> While trying to think of possible causes I realized that the problem
>>> began
>>> about the same time that I uninstalled the Norton Antivirus that came
>>> with
>>> my computer and replaced it with a Norton Corporate version. Am I
>>> running
>>> into security problems with IE internet settings or what?
>>
>> Ugh! Outta the frying pan and into the fire.
>>
>> Error message after you install a Windows Internet Explorer 7 update from
>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>> http://support.microsoft.com/kb/942818
>>
>> If tweaking your third-party firewall's settings don't help, try the
>> following:
>>
>> 1. Disable your anti-virus application, any real-time protection provided
>> by an anti-spyware application (except for Windows Defender; includes
>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
>> third-party firewall AND enable the Windows Firewall.
>>
>> NB: You're "working without a net" now: Don't to ANYTHING else online
>> (e.g., browsing; reading email; chatting) except #4 below until your
>> anti-virus application has been re-enabled! If you're running ZA Free
>> firewall, you may need to uninstall it instead of disabling it.
>>
>> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
>> via Add/Remove Programs (make sure Show Updates box is checked at top
>> right) and reboot.
>>
>> 3. Re-do #1 above.
>>
>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>> Updates offered. If "Root Certificates" update is listed in the Optional
>> Updates category, you might install it, too, to take full advantage of
>> IE7's additional security.
>>
>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>> applicable, disable the Windows Firewall and enable your third-party
>> firewall.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Brad wrote:
>>> I'm running Vista with IE 7.0. I use a hand full of internet
>>> connections
>>> including numerous wifis and a lan (its a laptop obviously). Currently
>>> IE
>>> won't load any pages at all. It generally comes up with either a "page
>>> not
>>> found" or a "address incorrect" error. If you "diagnose the problem" it
>>> says that the internet connection is fine. Mozilla runs well all the
>>> time
>>> and I don't have any problems with my desktop RSS feeds or iTunes so I
>>> know
>>> that I'm connected to the internet.
>>>
>>> While trying to think of possible causes I realized that the problem
>>> began
>>> about the same time that I uninstalled the Norton Antivirus that came
>>> with
>>> my computer and replaced it with a Norton Corporate version. Am I
>>> running
>>> into security problems with IE internet settings or what?

Ok, so this seems to be a reoccurring problem. KB942615 is offered via
automatic updates (I think) and then IE doesn't work. I uninstall it, it
works. Either I opt to reinstall it or I allow updates without paying
attention and it reinstall and IE doesn't work again etc...Recently I've been
finding that iTunes isn't working either although I'm not sure if thats an
apple problem or a security problem. Firefox seems like it just doesn't
care. It works all the time. Thanks,
Brad

"PA Bear" wrote:

> Yes, you want KB942615 installed.
>
> Is KB942615 being offered to the machine via Automatic Updates?
>
> What happens when you try to go to Windows Update website? Is this a
> sudden, new problem or an ongoing one?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Brad wrote:
> > This did work! I'm wondering though, when I go to the Microsoft update
> > page, it wants me to reinstall KB942615. If I do this will IE stop
> > working
> > again? I should mention that I wasn't able to follow the instructions
> > exactly because I couldn't go to windowsupdates.microsoft.com until after
> > I
> > restarted my machine because IE wasn't working yet and the site doesn't
> > work with Firefox. Thanks.
> >
> >
> > "PA Bear" wrote:
> >
> >>> While trying to think of possible causes I realized that the problem
> >>> began
> >>> about the same time that I uninstalled the Norton Antivirus that came
> >>> with
> >>> my computer and replaced it with a Norton Corporate version. Am I
> >>> running
> >>> into security problems with IE internet settings or what?
> >>
> >> Ugh! Outta the frying pan and into the fire.
> >>
> >> Error message after you install a Windows Internet Explorer 7 update from
> >> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> >> http://support.microsoft.com/kb/942818
> >>
> >> If tweaking your third-party firewall's settings don't help, try the
> >> following:
> >>
> >> 1. Disable your anti-virus application, any real-time protection provided
> >> by an anti-spyware application (except for Windows Defender; includes
> >> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> >> third-party firewall AND enable the Windows Firewall.
> >>
> >> NB: You're "working without a net" now: Don't to ANYTHING else online
> >> (e.g., browsing; reading email; chatting) except #4 below until your
> >> anti-virus application has been re-enabled! If you're running ZA Free
> >> firewall, you may need to uninstall it instead of disabling it.
> >>
> >> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
> >> via Add/Remove Programs (make sure Show Updates box is checked at top
> >> right) and reboot.
> >>
> >> 3. Re-do #1 above.
> >>
> >> 4. Go to http://windowsupdate.microsoft.com and install any Critical
> >> Updates offered. If "Root Certificates" update is listed in the Optional
> >> Updates category, you might install it, too, to take full advantage of
> >> IE7's additional security.
> >>
> >> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> >> applicable, disable the Windows Firewall and enable your third-party
> >> firewall.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> Brad wrote:
> >>> I'm running Vista with IE 7.0. I use a hand full of internet
> >>> connections
> >>> including numerous wifis and a lan (its a laptop obviously). Currently
> >>> IE
> >>> won't load any pages at all. It generally comes up with either a "page
> >>> not
> >>> found" or a "address incorrect" error. If you "diagnose the problem" it
> >>> says that the internet connection is fine. Mozilla runs well all the
> >>> time
> >>> and I don't have any problems with my desktop RSS feeds or iTunes so I
> >>> know
> >>> that I'm connected to the internet.
> >>>
> >>> While trying to think of possible causes I realized that the problem
> >>> began
> >>> about the same time that I uninstalled the Norton Antivirus that came
> >>> with
> >>> my computer and replaced it with a Norton Corporate version. Am I
> >>> running
> >>> into security problems with IE internet settings or what?
>
>

Did you try Steps #1 through #5 in my first reply?

[In Step #5, you won't use the Windows Update webpage to check for updates
in Vista; see this tutorial:
http://www.bleepingcomputer.com/tuto...0.html#updates ]

> ...Firefox seems like it just doesn't care. It works all the time.

Yes, well, Firefox isn't part of the OS, is it?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Brad wrote:
> Ok, so this seems to be a reoccurring problem. KB942615 is offered via
> automatic updates (I think) and then IE doesn't work. I uninstall it, it
> works. Either I opt to reinstall it or I allow updates without paying
> attention and it reinstall and IE doesn't work again etc...Recently I've
> been finding that iTunes isn't working either although I'm not sure if
> thats an apple problem or a security problem. Firefox seems like it just
> doesn't care. It works all the time. Thanks,
> Brad
>
> "PA Bear" wrote:
>
>> Yes, you want KB942615 installed.
>>
>> Is KB942615 being offered to the machine via Automatic Updates?
>>
>> What happens when you try to go to Windows Update website? Is this a
>> sudden, new problem or an ongoing one?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Brad wrote:
>>> This did work! I'm wondering though, when I go to the Microsoft update
>>> page, it wants me to reinstall KB942615. If I do this will IE stop
>>> working
>>> again? I should mention that I wasn't able to follow the instructions
>>> exactly because I couldn't go to windowsupdates.microsoft.com until
>>> after
>>> I
>>> restarted my machine because IE wasn't working yet and the site doesn't
>>> work with Firefox. Thanks.
>>>
>>>
>>> "PA Bear" wrote:
>>>
>>>>> While trying to think of possible causes I realized that the problem
>>>>> began
>>>>> about the same time that I uninstalled the Norton Antivirus that came
>>>>> with
>>>>> my computer and replaced it with a Norton Corporate version. Am I
>>>>> running
>>>>> into security problems with IE internet settings or what?
>>>>
>>>> Ugh! Outta the frying pan and into the fire.
>>>>
>>>> Error message after you install a Windows Internet Explorer 7 update
>>>> from
>>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>>>> http://support.microsoft.com/kb/942818
>>>>
>>>> If tweaking your third-party firewall's settings don't help, try the
>>>> following:
>>>>
>>>> 1. Disable your anti-virus application, any real-time protection
>>>> provided
>>>> by an anti-spyware application (except for Windows Defender; includes
>>>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable
>>>> any
>>>> third-party firewall AND enable the Windows Firewall.
>>>>
>>>> NB: You're "working without a net" now: Don't to ANYTHING else online
>>>> (e.g., browsing; reading email; chatting) except #4 below until your
>>>> anti-virus application has been re-enabled! If you're running ZA Free
>>>> firewall, you may need to uninstall it instead of disabling it.
>>>>
>>>> 2. Uninstall "Security Update for Windows Internet Explorer 7
>>>> (KB942615)"
>>>> via Add/Remove Programs (make sure Show Updates box is checked at top
>>>> right) and reboot.
>>>>
>>>> 3. Re-do #1 above.
>>>>
>>>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>>>> Updates offered. If "Root Certificates" update is listed in the
>>>> Optional
>>>> Updates category, you might install it, too, to take full advantage of
>>>> IE7's additional security.
>>>>
>>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>>>> applicable, disable the Windows Firewall and enable your third-party
>>>> firewall.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> Brad wrote:
>>>>> I'm running Vista with IE 7.0. I use a hand full of internet
>>>>> connections
>>>>> including numerous wifis and a lan (its a laptop obviously).
>>>>> Currently
>>>>> IE
>>>>> won't load any pages at all. It generally comes up with either a
>>>>> "page
>>>>> not
>>>>> found" or a "address incorrect" error. If you "diagnose the problem"
>>>>> it
>>>>> says that the internet connection is fine. Mozilla runs well all the
>>>>> time
>>>>> and I don't have any problems with my desktop RSS feeds or iTunes so I
>>>>> know
>>>>> that I'm connected to the internet.
>>>>>
>>>>> While trying to think of possible causes I realized that the problem
>>>>> began
>>>>> about the same time that I uninstalled the Norton Antivirus that came
>>>>> with
>>>>> my computer and replaced it with a Norton Corporate version. Am I
>>>>> running
>>>>> into security problems with IE internet settings or what?

"Brad" <Brad@discussions.microsoft.com> wrote in message
news:7909B959-8F5A-4AD6-B8FF-770E8E5E89E0@microsoft.com...
> I'm running Vista with IE 7.0. I use a hand full of internet connections
> including numerous wifis and a lan (its a laptop obviously). Currently IE
> won't load any pages at all. It generally comes up with either a "page not
> found" or a "address incorrect" error.

> If you "diagnose the problem" it says that the internet connection is fine.


Unfortunately that is not a good test for your problem.
In fact it is misleading because the module used to check connectivity
is different from the one that you are having trouble with but that fact is hidden.
Testing with a different browser would be just as valid and less misleading.


> Mozilla runs well all the time and I
> don't have any problems with my desktop RSS feeds or iTunes so I know that
> I'm connected to the internet.


Correct, all modules which are not iexplore.exe


>
> While trying to think of possible causes I realized that the problem began
> about the same time that I uninstalled the Norton Antivirus that came with my
> computer and replaced it with a Norton Corporate version. Am I running into
> security problems with IE internet settings or what?


As others are trying to make clear to you the most likely cause of your
symptom is blocking of use outbound to port 80 by your firewall or security
software because it thinks that your *new* version of iexplore.exe
is no longer "authorized" to use that port.

Remove the impediment or authorize iexplore.exe to go through it.
But if you remove it make sure that you replace it with Windows firewall.


Good luck

Robert Aldwinckle
---