XP SP2 all patches/updates installed IE 7
Multiple Users - same scenario.
Use IE7 to Search Online INSPIRE Database to find book information. When
user finds info and tries to switch to another App (Horizon 7.3), IE crashes.
Only eventlog entry is:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/28/2007
Time: 12:11:20 PM
User: N/A
Computer: CENRF402
Description:
Faulting application iexplore.exe, version 7.0.6000.16574, faulting module
unknown, version 0.0.0.0, fault address 0x04d345d0.
No spyware/malware found.
Tried IE7-WindowsXP-KB942615-x86-ENU.exe and WindowsXP-KB946627-x86-ENU.exe
but neither resolved issue.
Anyone have any ideas?

1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and do NOT reinstall IE7, does this behavior persist? If it does,
do NOT reinstall IE7.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx

4. Required reading IMHO before reinstalling IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/dow.../getitnow.mspx as the
installation source, not Automatic/Windows Update.]

Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Jay Ploughe wrote:
> XP SP2 all patches/updates installed IE 7
> Multiple Users - same scenario.
> Use IE7 to Search Online INSPIRE Database to find book information. When
> user finds info and tries to switch to another App (Horizon 7.3), IE
> crashes. Only eventlog entry is:
> Event Type: Error
> Event Source: Application Error
> Event Category: None
> Event ID: 1000
> Date: 12/28/2007
> Time: 12:11:20 PM
> User: N/A
> Computer: CENRF402
> Description:
> Faulting application iexplore.exe, version 7.0.6000.16574, faulting module
> unknown, version 0.0.0.0, fault address 0x04d345d0.
> No spyware/malware found.
> Tried IE7-WindowsXP-KB942615-x86-ENU.exe and
> WindowsXP-KB946627-x86-ENU.exe
> but neither resolved issue.
> Anyone have any ideas?

The Start IE7 in No Add-Ons mode did the trick. Now we just need to isolate
the add-on(s) causing the problem. As these are locked down and standardized
machines experiencing these issues and they just started in the past couple
of weeks (at least being reported to the helpdesk), I wonder which MS update
had a role in this. But for now, we have a decent workaround.

"PA Bear" wrote:

> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
> IE7 in No Add-ons mode:
>
> Right-click on the blue IE desktop icon and select Start without Add-ons; or
>
> Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
> add-ons).
>
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
> http://support.microsoft.com/kb/923737 <= Read before using!
>
> 3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
> all toolbars and (c) all third-party Windows Themes (including Window
> Blinds) and do NOT reinstall IE7, does this behavior persist? If it does,
> do NOT reinstall IE7.
>
> Uninstalling IE7
> http://www.ie-vista.com/kbase2.html
>
> How to uninstall Internet Explorer 7:
> http://support.microsoft.com/kb/927177
>
> IE7 (Un)Installation and Anti-Malware Applications:
> http://blogs.msdn.com/ie/archive/200...lications.aspx
>
> 4. Required reading IMHO before reinstalling IE7:
>
> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
> http://www.ie-vista.com/known_issues.html#pre-install
>
> [And I strongly recommend using
> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> installation source, not Automatic/Windows Update.]
>
> Make *certain* that you check in at Windows Update immediately after
> reinstalling IE7 to install any critical updates offered. If Optional
> Updates category offers Root Certificates update, I recommend installing it
> to take full advantage of IE7's additional security.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Jay Ploughe wrote:
> > XP SP2 all patches/updates installed IE 7
> > Multiple Users - same scenario.
> > Use IE7 to Search Online INSPIRE Database to find book information. When
> > user finds info and tries to switch to another App (Horizon 7.3), IE
> > crashes. Only eventlog entry is:
> > Event Type: Error
> > Event Source: Application Error
> > Event Category: None
> > Event ID: 1000
> > Date: 12/28/2007
> > Time: 12:11:20 PM
> > User: N/A
> > Computer: CENRF402
> > Description:
> > Faulting application iexplore.exe, version 7.0.6000.16574, faulting module
> > unknown, version 0.0.0.0, fault address 0x04d345d0.
> > No spyware/malware found.
> > Tried IE7-WindowsXP-KB942615-x86-ENU.exe and
> > WindowsXP-KB946627-x86-ENU.exe
> > but neither resolved issue.
> > Anyone have any ideas?
>
>

Before you blame a Windows Update, first cast your wary eye on any real-time
protection add-ons belonging to any security-related applications, Jay
(i.e., anti-virus; anti-spyware; third-party firewall). Any of these may
have led to a "dirty" or "horked" install of one or more updates.

Please let us know what you discover.

>>> Tried IE7-WindowsXP-KB942615-x86-ENU.exe and
>>> WindowsXP-KB946627-x86-ENU.exe
>>> but neither resolved issue.

What does the above mean? Are all machines currently fully patched at
Windows Update? (946627 does not apply to IE7.)
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Jay Ploughe wrote:
> The Start IE7 in No Add-Ons mode did the trick. Now we just need to
> isolate
> the add-on(s) causing the problem. As these are locked down and
> standardized
> machines experiencing these issues and they just started in the past
> couple
> of weeks (at least being reported to the helpdesk), I wonder which MS
> update
> had a role in this. But for now, we have a decent workaround.
>
> "PA Bear" wrote:
>
>> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
>> start IE7 in No Add-ons mode:
>>
>> Right-click on the blue IE desktop icon and select Start without Add-ons;
>> or
>>
>> Start > (All) Programs > Accessories > System Tools > Internet Explorer
>> (No
>> add-ons).
>>
>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
>> http://support.microsoft.com/kb/923737 <= Read before using!
>>
>> 3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
>> all toolbars and (c) all third-party Windows Themes (including Window
>> Blinds) and do NOT reinstall IE7, does this behavior persist? If it
>> does,
>> do NOT reinstall IE7.
>>
>> Uninstalling IE7
>> http://www.ie-vista.com/kbase2.html
>>
>> How to uninstall Internet Explorer 7:
>> http://support.microsoft.com/kb/927177
>>
>> IE7 (Un)Installation and Anti-Malware Applications:
>> http://blogs.msdn.com/ie/archive/200...lications.aspx
>>
>> 4. Required reading IMHO before reinstalling IE7:
>>
>> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
>> http://www.ie-vista.com/known_issues.html#pre-install
>>
>> [And I strongly recommend using
>> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
>> installation source, not Automatic/Windows Update.]
>>
>> Make *certain* that you check in at Windows Update immediately after
>> reinstalling IE7 to install any critical updates offered. If Optional
>> Updates category offers Root Certificates update, I recommend installing
>> it
>> to take full advantage of IE7's additional security.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Jay Ploughe wrote:
>>> XP SP2 all patches/updates installed IE 7
>>> Multiple Users - same scenario.
>>> Use IE7 to Search Online INSPIRE Database to find book information. When
>>> user finds info and tries to switch to another App (Horizon 7.3), IE
>>> crashes. Only eventlog entry is:
>>> Event Type: Error
>>> Event Source: Application Error
>>> Event Category: None
>>> Event ID: 1000
>>> Date: 12/28/2007
>>> Time: 12:11:20 PM
>>> User: N/A
>>> Computer: CENRF402
>>> Description:
>>> Faulting application iexplore.exe, version 7.0.6000.16574, faulting
>>> module
>>> unknown, version 0.0.0.0, fault address 0x04d345d0.
>>> No spyware/malware found.
>>> Tried IE7-WindowsXP-KB942615-x86-ENU.exe and
>>> WindowsXP-KB946627-x86-ENU.exe
>>> but neither resolved issue.
>>> Anyone have any ideas?

a. We only allow updates via WSUS server source except for test machines to
try new updates.
b. Yes, all machines are fully updated/patched.
c. No anti-spyware/third-party firewall software installed. only Symantec AV
v10.x
d. I am aware that 946627 was not for IE7, but I was grasping at straws and
all the searches turned up only IE6 stuff...

Still working on getting the Addon list at the facility identified and the
process of elimination through trial and error to ID the culpript.


"PA Bear" wrote:

> Before you blame a Windows Update, first cast your wary eye on any real-time
> protection add-ons belonging to any security-related applications, Jay
> (i.e., anti-virus; anti-spyware; third-party firewall). Any of these may
> have led to a "dirty" or "horked" install of one or more updates.
>
> Please let us know what you discover.
>
> >>> Tried IE7-WindowsXP-KB942615-x86-ENU.exe and
> >>> WindowsXP-KB946627-x86-ENU.exe
> >>> but neither resolved issue.
>
> What does the above mean? Are all machines currently fully patched at
> Windows Update? (946627 does not apply to IE7.)
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Jay Ploughe wrote:
> > The Start IE7 in No Add-Ons mode did the trick. Now we just need to
> > isolate
> > the add-on(s) causing the problem. As these are locked down and
> > standardized
> > machines experiencing these issues and they just started in the past
> > couple
> > of weeks (at least being reported to the helpdesk), I wonder which MS
> > update
> > had a role in this. But for now, we have a decent workaround.
> >
> > "PA Bear" wrote:
> >
> >> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
> >> start IE7 in No Add-ons mode:
> >>
> >> Right-click on the blue IE desktop icon and select Start without Add-ons;
> >> or
> >>
> >> Start > (All) Programs > Accessories > System Tools > Internet Explorer
> >> (No
> >> add-ons).
> >>
> >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
> >>
> >> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
> >> http://support.microsoft.com/kb/923737 <= Read before using!
> >>
> >> 3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
> >> all toolbars and (c) all third-party Windows Themes (including Window
> >> Blinds) and do NOT reinstall IE7, does this behavior persist? If it
> >> does,
> >> do NOT reinstall IE7.
> >>
> >> Uninstalling IE7
> >> http://www.ie-vista.com/kbase2.html
> >>
> >> How to uninstall Internet Explorer 7:
> >> http://support.microsoft.com/kb/927177
> >>
> >> IE7 (Un)Installation and Anti-Malware Applications:
> >> http://blogs.msdn.com/ie/archive/200...lications.aspx
> >>
> >> 4. Required reading IMHO before reinstalling IE7:
> >>
> >> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
> >> http://www.ie-vista.com/known_issues.html#pre-install
> >>
> >> [And I strongly recommend using
> >> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> >> installation source, not Automatic/Windows Update.]
> >>
> >> Make *certain* that you check in at Windows Update immediately after
> >> reinstalling IE7 to install any critical updates offered. If Optional
> >> Updates category offers Root Certificates update, I recommend installing
> >> it
> >> to take full advantage of IE7's additional security.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> Jay Ploughe wrote:
> >>> XP SP2 all patches/updates installed IE 7
> >>> Multiple Users - same scenario.
> >>> Use IE7 to Search Online INSPIRE Database to find book information. When
> >>> user finds info and tries to switch to another App (Horizon 7.3), IE
> >>> crashes. Only eventlog entry is:
> >>> Event Type: Error
> >>> Event Source: Application Error
> >>> Event Category: None
> >>> Event ID: 1000
> >>> Date: 12/28/2007
> >>> Time: 12:11:20 PM
> >>> User: N/A
> >>> Computer: CENRF402
> >>> Description:
> >>> Faulting application iexplore.exe, version 7.0.6000.16574, faulting
> >>> module
> >>> unknown, version 0.0.0.0, fault address 0x04d345d0.
> >>> No spyware/malware found.
> >>> Tried IE7-WindowsXP-KB942615-x86-ENU.exe and
> >>> WindowsXP-KB946627-x86-ENU.exe
> >>> but neither resolved issue.
> >>> Anyone have any ideas?
>
>

The link I cited earlier
(http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx) should help, Jay.

Are all these machines running the same Image?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Jay Ploughe wrote:
> a. We only allow updates via WSUS server source except for test machines
> to
> try new updates.
> b. Yes, all machines are fully updated/patched.
> c. No anti-spyware/third-party firewall software installed. only Symantec
> AV
> v10.x
> d. I am aware that 946627 was not for IE7, but I was grasping at straws
> and
> all the searches turned up only IE6 stuff...
>
> Still working on getting the Addon list at the facility identified and the
> process of elimination through trial and error to ID the culpript.
>
>
> "PA Bear" wrote:
>> Before you blame a Windows Update, first cast your wary eye on any
>> real-time protection add-ons belonging to any security-related
>> applications, Jay (i.e., anti-virus; anti-spyware; third-party firewall).
>> Any of these may have led to a "dirty" or "horked" install of one or more
>> updates.
>>
>> Please let us know what you discover.
>>
>>>>> Tried IE7-WindowsXP-KB942615-x86-ENU.exe and
>>>>> WindowsXP-KB946627-x86-ENU.exe
>>>>> but neither resolved issue.
>>
>> What does the above mean? Are all machines currently fully patched at
>> Windows Update? (946627 does not apply to IE7.)
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Jay Ploughe wrote:
>>> The Start IE7 in No Add-Ons mode did the trick. Now we just need to
>>> isolate
>>> the add-on(s) causing the problem. As these are locked down and
>>> standardized
>>> machines experiencing these issues and they just started in the past
>>> couple
>>> of weeks (at least being reported to the helpdesk), I wonder which MS
>>> update
>>> had a role in this. But for now, we have a decent workaround.
>>>
>>> "PA Bear" wrote:
>>>
>>>> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
>>>> start IE7 in No Add-ons mode:
>>>>
>>>> Right-click on the blue IE desktop icon and select Start without
>>>> Add-ons;
>>>> or
>>>>
>>>> Start > (All) Programs > Accessories > System Tools > Internet Explorer
>>>> (No
>>>> add-ons).
>>>>
>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>
>>>> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
>>>> http://support.microsoft.com/kb/923737 <= Read before using!
>>>>
>>>> 3. If you uninstall (a) IE7 (which automatically returns you to IE6),
>>>> (b)
>>>> all toolbars and (c) all third-party Windows Themes (including Window
>>>> Blinds) and do NOT reinstall IE7, does this behavior persist? If it
>>>> does,
>>>> do NOT reinstall IE7.
>>>>
>>>> Uninstalling IE7
>>>> http://www.ie-vista.com/kbase2.html
>>>>
>>>> How to uninstall Internet Explorer 7:
>>>> http://support.microsoft.com/kb/927177
>>>>
>>>> IE7 (Un)Installation and Anti-Malware Applications:
>>>> http://blogs.msdn.com/ie/archive/200...lications.aspx
>>>>
>>>> 4. Required reading IMHO before reinstalling IE7:
>>>>
>>>> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
>>>> http://www.ie-vista.com/known_issues.html#pre-install
>>>>
>>>> [And I strongly recommend using
>>>> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
>>>> installation source, not Automatic/Windows Update.]
>>>>
>>>> Make *certain* that you check in at Windows Update immediately after
>>>> reinstalling IE7 to install any critical updates offered. If Optional
>>>> Updates category offers Root Certificates update, I recommend
>>>> installing
>>>> it
>>>> to take full advantage of IE7's additional security.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> Jay Ploughe wrote:
>>>>> XP SP2 all patches/updates installed IE 7
>>>>> Multiple Users - same scenario.
>>>>> Use IE7 to Search Online INSPIRE Database to find book information.
>>>>> When
>>>>> user finds info and tries to switch to another App (Horizon 7.3), IE
>>>>> crashes. Only eventlog entry is:
>>>>> Event Type: Error
>>>>> Event Source: Application Error
>>>>> Event Category: None
>>>>> Event ID: 1000
>>>>> Date: 12/28/2007
>>>>> Time: 12:11:20 PM
>>>>> User: N/A
>>>>> Computer: CENRF402
>>>>> Description:
>>>>> Faulting application iexplore.exe, version 7.0.6000.16574, faulting
>>>>> module
>>>>> unknown, version 0.0.0.0, fault address 0x04d345d0.
>>>>> No spyware/malware found.
>>>>> Tried IE7-WindowsXP-KB942615-x86-ENU.exe and
>>>>> WindowsXP-KB946627-x86-ENU.exe
>>>>> but neither resolved issue.
>>>>> Anyone have any ideas?