I have a question -
I currently own the discs for Microsoft Office XP Professional. When I
loaded it the first time onto my computer, it didn't load I guess what you
call the media disc? Well, I needed the brochure template tonight so I
thought I would load it. Office wouldn't recognize the discs (either of
them). So I panicked, deleted the whole office suite and now I cannot reload
it onto my computer at all without it saying windows cannot find the
installation program. But the kicker is the cd-rom is in the drive. Anyone
have any idea what's going on and have any helpful hints? Any help is
welcome. Thanks so much!

In article <4F11173B-1FD8-446A-8017-DB9B2F18D854@microsoft.com>, Erica0618
wrote:
> I have a question -
> I currently own the discs for Microsoft Office XP Professional. When I
> loaded it the first time onto my computer, it didn't load I guess what you
> call the media disc? Well, I needed the brochure template tonight so I
> thought I would load it. Office wouldn't recognize the discs (either of
> them). So I panicked, deleted the whole office suite and now I cannot reload
> it onto my computer at all without it saying windows cannot find the
> installation program. But the kicker is the cd-rom is in the drive. Anyone
> have any idea what's going on and have any helpful hints? Any help is
> welcome. Thanks so much!

Can Windows see anything on other CDs when you put them in the same drive?

Try powering the computer down completely (the CD drive too if it's an
external). Give it five minutes or so, then restart. See if that helps.

--
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

Thanks. I tried rebooting it last night but it didn't do anything. Maybe
tonight before I go to bed I'll power down and see what happens tomorrow.
Thanks.

"Steve Rindsberg" wrote:

> In article <4F11173B-1FD8-446A-8017-DB9B2F18D854@microsoft.com>, Erica0618
> wrote:
> > I have a question -
> > I currently own the discs for Microsoft Office XP Professional. When I
> > loaded it the first time onto my computer, it didn't load I guess what you
> > call the media disc? Well, I needed the brochure template tonight so I
> > thought I would load it. Office wouldn't recognize the discs (either of
> > them). So I panicked, deleted the whole office suite and now I cannot reload
> > it onto my computer at all without it saying windows cannot find the
> > installation program. But the kicker is the cd-rom is in the drive. Anyone
> > have any idea what's going on and have any helpful hints? Any help is
> > welcome. Thanks so much!
>
> Can Windows see anything on other CDs when you put them in the same drive?
>
> Try powering the computer down completely (the CD drive too if it's an
> external). Give it five minutes or so, then restart. See if that helps.
>
> --
> Steve Rindsberg, PPT MVP
> PPT FAQ: www.pptfaq.com
> PPTools: www.pptools.com
> ================================================
>
>

In article <8304A82E-DD97-4A2D-8209-3E4DFC19F868@microsoft.com>, Erica0618 wrote:
> Thanks. I tried rebooting it last night but it didn't do anything. Maybe
> tonight before I go to bed I'll power down and see what happens tomorrow.
> Thanks.

Sure, but again ...

> > Can Windows see anything on other CDs when you put them in the same drive?




--
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

Yes it can. It read the Office Media CD and it also read a DVD I had inserted
to watch.

"Steve Rindsberg" wrote:

> In article <8304A82E-DD97-4A2D-8209-3E4DFC19F868@microsoft.com>, Erica0618 wrote:
> > Thanks. I tried rebooting it last night but it didn't do anything. Maybe
> > tonight before I go to bed I'll power down and see what happens tomorrow.
> > Thanks.
>
> Sure, but again ...
>
> > > Can Windows see anything on other CDs when you put them in the same drive?
>
>
>
>
> --
> Steve Rindsberg, PPT MVP
> PPT FAQ: www.pptfaq.com
> PPTools: www.pptools.com
> ================================================
>
>

In article <C27A541A-A8BB-431B-B741-5F92CA425D05@microsoft.com>, Erica0618 wrote:
> Yes it can. It read the Office Media CD and it also read a DVD I had inserted
> to watch.

First, I'd try creating a new folder on your hard drive then copying the entire
install CD to that folder. If that works, open the folder and doubleclick the
SETUP.EXE program.

>
> "Steve Rindsberg" wrote:
>
> > In article <8304A82E-DD97-4A2D-8209-3E4DFC19F868@microsoft.com>, Erica0618 wrote:
> > > Thanks. I tried rebooting it last night but it didn't do anything. Maybe
> > > tonight before I go to bed I'll power down and see what happens tomorrow.
> > > Thanks.
> >
> > Sure, but again ...
> >
> > > > Can Windows see anything on other CDs when you put them in the same drive?
> >
> >
> >
> >
> > --
> > Steve Rindsberg, PPT MVP
> > PPT FAQ: www.pptfaq.com
> > PPTools: www.pptools.com
> > ================================================
> >
> >
>

--
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

Hmm, I'll give it a shot. Thanks.

"Steve Rindsberg" wrote:

> In article <C27A541A-A8BB-431B-B741-5F92CA425D05@microsoft.com>, Erica0618 wrote:
> > Yes it can. It read the Office Media CD and it also read a DVD I had inserted
> > to watch.
>
> First, I'd try creating a new folder on your hard drive then copying the entire
> install CD to that folder. If that works, open the folder and doubleclick the
> SETUP.EXE program.
>
> >
> > "Steve Rindsberg" wrote:
> >
> > > In article <8304A82E-DD97-4A2D-8209-3E4DFC19F868@microsoft.com>, Erica0618 wrote:
> > > > Thanks. I tried rebooting it last night but it didn't do anything. Maybe
> > > > tonight before I go to bed I'll power down and see what happens tomorrow.
> > > > Thanks.
> > >
> > > Sure, but again ...
> > >
> > > > > Can Windows see anything on other CDs when you put them in the same drive?
> > >
> > >
> > >
> > >
> > > --
> > > Steve Rindsberg, PPT MVP
> > > PPT FAQ: www.pptfaq.com
> > > PPTools: www.pptools.com
> > > ================================================
> > >
> > >
> >
>
> --
> Steve Rindsberg, PPT MVP
> PPT FAQ: www.pptfaq.com
> PPTools: www.pptools.com
> ================================================
>
>