I also have this problem, but it is a little different. I have a multi-user
XP Pro system with Office 2007 Pro. The problem is only with Word, and not
with Excel, Outlook, Powerpoint, or Access, and it is only for my wife. For
me Word opens fine. I have administrator privelige and she is a power user.
I tried giving her the admin privilege and it did not resolve the problem. I
also tried repairing the installation from the CD, and that did not resolve
the problem.


"sreeni243" wrote:

> Hi Andy298
>
> It really strange that this happens only with word and outlook .Well one
> thing for sure you need,nt format your computer because your operating system
> is working fine . Try this step and see if it works :
>
> Step 1
>
> start->run->msiexec /unregister then click ok
>
> After step 1 follow step 2
>
> Step 2
>
> start->run->msiexec /regserver
>
> Try opening outlook or word and see if you get the configuring office 2007
> message . This step should generally do the trick .
>
>
> Thanks and regards
> Sreeni243
>
>
>
>
> "Andy298" wrote:
>
> > Hi guys
> >
> > Got a problem with office 2007 basic.
> > It was pre-installed on a machine I bought. Opened Outlook for the first
> > time, came back with message ''Configure Microsoft Office 2007' and then it
> > started to set itself up. Ok I thought, this is normal for a Dell
> > pre-installed version, but once the setup complete and I tried to open
> > Outlook (or Word) again, the 'Configure Microsoft Office 2007' setup started
> > to run again..... but this time it took ages to complete.
> > It keeps doing this whenever I open Outlook or Word (Excel is fine), and if
> > I cancel the install is comes back with an error along the lines of 'The Open
> > XML file NormalEmail cannot be opened'. I did a bit of research on this error
> > and apparently removing this file solves the issue, but I still have the
> > problem.
> >
> > Any ideas? Dell have basically fobbed me off saying I should format the PC!