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  #1 (permalink)  
Old 07-22-2008, 03:27 AM
=?Utf-8?B?ZXNoYTczNA==?=
 
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close

Hello,
I use version 15.0.80.513 of Money 2006 standard edition.
Whenever I close the program, I get the following message:

We're sorry, but Microsoft Money has experienced an internal error and will
have to restart.
Please tell Money about this problem...

When I press the send button and after a few moments Money restarts. I close
the program. Sometimes the cycle will go on for 3 or 4 times. Sometimes the
cycle will stop here.

This problem is relatively new.
Is this a picture of things to come?
Will this affect the backup?
What can I do to keep the error from happening?

Thank you.
es

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  #2 (permalink)  
Old 07-22-2008, 03:56 AM
Dick Watson
 
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Re: close

In order:

Maybe.
Maybe. Do you have any backups from before this started happening? If so,
PROTECT them.
Maybe. Have you tried the File|Repair tools? Have you tried to see if you
can dup the problem with the sample files?

"esha734" <esha734@discussions.microsoft.com> wrote in message
news:A8D2AE93-2148-4278-A27D-652B317308DB@microsoft.com...
> Is this a picture of things to come?
> Will this affect the backup?
> What can I do to keep the error from happening?



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  #3 (permalink)  
Old 07-22-2008, 03:59 AM
Cal Learner-- MVP
 
Posts: n/a
Re: close

In microsoft.public.money, esha734 wrote:

>I use version 15.0.80.513 of Money 2006 standard edition.
>Whenever I close the program, I get the following message:
>
>We're sorry, but Microsoft Money has experienced an internal error and will
>have to restart.
>Please tell Money about this problem...
>
>When I press the send button and after a few moments Money restarts. I close
>the program. Sometimes the cycle will go on for 3 or 4 times. Sometimes the
>cycle will stop here.
>
>This problem is relatively new.
>Is this a picture of things to come?


Copy sample.mny from your install folder to your Documents folder,
and open that file in Money. See if the problem occurs. If it does
not happen, do a repair on the real *.mny file.
http://support.microsoft.com/kb/902466
>Will this affect the backup?
>What can I do to keep the error from happening?

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  #4 (permalink)  
Old 07-22-2008, 04:00 AM
SteveB
 
Posts: n/a
Re: close

esha734 wrote:

> Hello,
> I use version 15.0.80.513 of Money 2006 standard edition.
> Whenever I close the program, I get the following message:
>
> We're sorry, but Microsoft Money has experienced an internal error
> and will have to restart.
> Please tell Money about this problem...
>
> When I press the send button and after a few moments Money restarts.
> I close the program. Sometimes the cycle will go on for 3 or 4 times.
> Sometimes the cycle will stop here.
>
> This problem is relatively new.
> Is this a picture of things to come?
> Will this affect the backup?
> What can I do to keep the error from happening?


Make copies of your data file and your backups to another location.
This is "just in case". A USB stick would be good.

Have you tried reinstalling Money? When I used to run the helpdesk for
a large company, reinstalling software was usually the fastest
solution. We could poke around for weeks trying to find the one thing
that got messed up (or two or three or ...). You might lose a few
custom settings, but not many. Most of Money's custom settings are
stored in the data file.

--
Steve Bell
New Life Home Improvement
Arlington, TX
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  #5 (permalink)  
Old 07-26-2008, 08:18 PM
=?Utf-8?B?ZXNoYTczNA==?=
 
Posts: n/a
RE: close



"esha734" wrote:

> Hello,
> I use version 15.0.80.513 of Money 2006 standard edition.
> Whenever I close the program, I get the following message:
>
> We're sorry, but Microsoft Money has experienced an internal error and will
> have to restart.
> Please tell Money about this problem...
>
> When I press the send button and after a few moments Money restarts. I close
> the program. Sometimes the cycle will go on for 3 or 4 times. Sometimes the
> cycle will stop here.
>
> This problem is relatively new.
> Is this a picture of things to come?
> Will this affect the backup?
> What can I do to keep the error from happening?
>
> Thank you.
> es
>

Thank you Dick Watson, Cal Learner-- MVP & SteveB for all of your help.
When I get time I will implement all suggestions.
Once again, thank you.

es
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