Money is having difficulty connecting to my bank (First Internet Bank of
Indiana) to direct download my transactions. This was working until about a
month ago, but then suddenly stopped.

I am running Money Plus Delux 17.0.120.1415 on XP.

My other accounts (AmEx, brokerage accounts, etc. work properly). I have
tried following the steps:
1) support message http://support.microsoft.com/kb/905695/en-us
2) uninstalling zone alarm
3) uninstalling microsoft updates for the past 2 months
4) booting in safe mode with networking
5) having my bank delete my online account, and reestablishing

but in all instances I recevie an error that my account # and/or Pin is
incorrect. I think I am actually reaching the bank, because after several
attempts to connect my bank locks my account due to too many failed login
attempts. Any suggestions on how to fix this would be greatly appreciated.

FYI I can log into the bank without issue using IE7 from my PC.

Thanks

In microsoft.public.money, Robert12345 wrote:

>Money is having difficulty connecting to my bank (First Internet Bank of
>Indiana) to direct download my transactions. This was working until about a
>month ago, but then suddenly stopped.

I am pleased to say that they appear to provide an actual OFX
server.

This is a bit of a long shot, but I would try this:
In Internet Explorer 7, click the Tools button, click
Internet Options, click the Advanced tab, clear the Use TLS v1.0
check box, and then click OK.

Another thing you could try is in a command window *just* after
requesting the update, execute the
netstat
command. Then in IE7, see if you get a proper certificate
indication. I tried
https://ofx.firstib.com/
but that wasn't it. The point would be to try an https connection
with both your computer and a different computer. They should both
get a valid certificate indication and the same error page from the
server -- an error is expected since that is not how the OFX server
was expecting to be accessed.



>
>I am running Money Plus Delux 17.0.120.1415 on XP.
>
>My other accounts (AmEx, brokerage accounts, etc. work properly). I have
>tried following the steps:
>1) support message http://support.microsoft.com/kb/905695/en-us
>2) uninstalling zone alarm
>3) uninstalling microsoft updates for the past 2 months
>4) booting in safe mode with networking
>5) having my bank delete my online account, and reestablishing
>
>but in all instances I recevie an error that my account # and/or Pin is
>incorrect. I think I am actually reaching the bank, because after several
>attempts to connect my bank locks my account due to too many failed login
>attempts.

I wonder if during your tests, you could avoid the problem of having
too many failed login attempts by logging on to the bank's website
correctly between tries. I don't know if they use the same
authentication server for the OFX signin vs the web signin or not.





> Any suggestions on how to fix this would be greatly appreciated.
>
>FYI I can log into the bank without issue using IE7 from my PC.
>
>Thanks

Cal,
Thanks for the suggestions, but unfortunately no luck. I did try the
netstat, and received a site of xdi.diginsite.com. In the netstat it also
indicated that the state was ESTABLISHED. I tried to pull up the site with
ie, but just received a http 500 error.
Also in rereading my message I realized my password lock issue wasn't
very clear. If I use the correct sign-in information I receive a message
that my userid or PIN is invalid, but the system will NOT lock my account. I
can retry as many times as I want. If I put in the wrong password, however,
it will lock me after 3 attempts. Thus it appears as if it recognizes my
correct credentials, but will not let me in.
Any further suggestions would be greatly appreciated. Once again
thanks for your help,
Robert

In microsoft.public.money, Robert12345 wrote:

> Thanks for the suggestions, but unfortunately no luck. I did try the
>netstat, and received a site of xdi.diginsite.com.

I don't get DNS to recognize that address. Maybe there is a typo in
the xdi part?

>In the netstat it also
>indicated that the state was ESTABLISHED. I tried to pull up the site with
>ie, but just received a http 500 error.

That would make sense.

> Also in rereading my message I realized my password lock issue wasn't
>very clear. If I use the correct sign-in information I receive a message
>that my userid or PIN is invalid, but the system will NOT lock my account. I
>can retry as many times as I want. If I put in the wrong password, however,
>it will lock me after 3 attempts. Thus it appears as if it recognizes my
>correct credentials, but will not let me in.

I see your point that the path must be working and that the
certificates are allowing decoding.

> Any further suggestions would be greatly appreciated. Once again
>thanks for your help,

You will want to make log files. They are tricky to decode.
Typically there will be two *RQ.txt (request) and two *RS.txt files
for the bank. The thing following <SEVERITY> in the second *RS.txt
file may be informative-- I suspect it will say ERROR.
http://support.microsoft.com/kb/911941/en-us tells how to capture
log files.

Maybe create a new XP administrative user, and create a new blank
Money file as that user. Try setting up online access to the bank.
The theory is that the new user would get new default settings.

Cal,
You are correct, I mistyped the address. It should have been
ofxdi.diginsite.com. When I try that URL in IE7 Ireceive the message
Established, but receive a 404 ierror in IE. If I try just ofx.diginsite.com
I receive SYN_SENT, but a message that ie can't display the webpage.

I also created a new XP user, established a new Money file and
recreated the bank account but received the same message.

Finally I created a trace of my connection, and received the following
information:

OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:AA***
<OFX><SIGNONMSGSRSV1><SONRS>
<STATUS><CODE>0<SEVERITY>INFO<MESSAGE>SUCCESS</STATUS>
<DTSERVER>
20080724103557.317[-7:PDT]
<LANGUAGE>ENG<FI><ORG>DI<FID>***</FI>
</SONRS></SIGNONMSGSRSV1><SIGNUPMSGSRSV1><ACCTINFOTRNRS>
<TRNUID>*****<STATUS>
<CODE>15500<SEVERITY>ERROR</STATUS></ACCTINFOTRNRS></SIGNUPMSGSRSV1></OFX>

does this help at all?
thanks again for your time,
Robert

Previously on microsoft.public.money, Robert12345 said:

> Money is having difficulty connecting to my bank (First Internet Bank of
> Indiana) to direct download my transactions. This was working until about a
> month ago, but then suddenly stopped.

This is the same symptom that I had (see the thread I started here:

From: Jeffrey Kaplan <nomail@gordol.org>
Subject: Import data? M'07
Message-ID: <8fr774phrmug3lep9dl1l959vk733nr0bp@gordol.org>

--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol

Peter's Top 100 Things I'd Do If I Ever Became An Evil Overlord, #197.
I will explain to my Legions of Terror that guns are ranged weapons
and swords are not. Anyone who attempts to throw a sword at the hero
or club him with a gun will be summarily executed.

In microsoft.public.money, Robert12345 wrote:

><CODE>15500<SEVERITY>ERROR</STATUS></ACCTINFOTRNRS></SIGNUPMSGSRSV1></OFX>


That <CODE>15500 would be a Signon Invalid error. That is certainly
a match for "Your sign-in information doesn't match the bank's
records". So it's not some kind of path error.

http://www.ofx.net/DownloadPage/Files/OFX1.6.zip has the relevant
OFX spec. The ofx16.pdf in the zip file is the spec. Section 2.5.1.3
has the Status Codes

I would have wonder if the bank did not have a different password
for OFX vs web access, except that it used to work for you.

Maybe if the authentication servers somehow got out of sync, you
could change your password (, and maybe even change it back).

You might also pass the log file back to support at the bank. They
might use that to check with some other consultant they deal with.

In microsoft.public.money, Jeffrey Kaplan wrote:

>Previously on microsoft.public.money, Robert12345 said:
>
>> Money is having difficulty connecting to my bank (First Internet Bank of
>> Indiana) to direct download my transactions. This was working until about a
>> month ago, but then suddenly stopped.
>
>This is the same symptom that I had (see the thread I started here:
>
> From: Jeffrey Kaplan <nomail@gordol.org>
> Subject: Import data? M'07
> Message-ID: <8fr774phrmug3lep9dl1l959vk733nr0bp@gordol.org>
>

A big difference, tho, is that your bank was being accessed via
third party, whereas the First Internet Bank of Indiana provides an
OFX server that Money accesses directly.

Previously on microsoft.public.money, Cal Learner-- MVP said:

> A big difference, tho, is that your bank was being accessed via
> third party, whereas the First Internet Bank of Indiana provides an
> OFX server that Money accesses directly.

Oh. Never mind, then.

--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol

Peter's Top 100 Things I'd Do If I Ever Became An Evil Overlord, #197.
I will explain to my Legions of Terror that guns are ranged weapons
and swords are not. Anyone who attempts to throw a sword at the hero
or club him with a gun will be summarily executed.