This is from a brand new fresh installation of Windows from
a reformatted hard-drive on a completely different computer.
Everything in my system works, except outlook express sends
out blank emails. The emails in the Sent Items folder are
not blank. I even tried re-installing Outlook Express from
the original system disk, still blank emails. Since web-mail
works, it must be an Outlook Express problem rather than a
web server problem.

I would much rather spend several hours fixing everything
that it could possibly be, rather than two days carefully
diagnosing what it actually is because a have a few hours
before my trip, and I do not have a few days.

What single solution would fix whatever it could possibly
be?

"Peter Olcott" <NoSpam@SeeScreen.com> wrote in message
news:13qsa3u7r2qoja4@news.supernews.com...
> This is from a brand new fresh installation of Windows from a reformatted
> hard-drive on a completely different computer. Everything in my system
> works, except outlook express sends out blank emails. The emails in the
> Sent Items folder are not blank. I even tried re-installing Outlook
> Express from the original system disk, still blank emails. Since web-mail
> works, it must be an Outlook Express problem rather than a web server
> problem.
>
> I would much rather spend several hours fixing everything that it could
> possibly be, rather than two days carefully diagnosing what it actually is
> because a have a few hours before my trip, and I do not have a few days.
>
> What single solution would fix whatever it could possibly be?
>

Sounds familiar - did you not post before with this problem - but it would
appear that you did not seem to take any notice of the advice given perhaps.

Antioch

If you send yourself a message, is it blank?

Here's your earlier thread (which you posted in OL General, not OE General):
http://groups.google.com/group/micro...c74f3679b225bf
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Peter Olcott wrote:
> This is from a brand new fresh installation of Windows from
> a reformatted hard-drive on a completely different computer.
> Everything in my system works, except outlook express sends
> out blank emails. The emails in the Sent Items folder are
> not blank. I even tried re-installing Outlook Express from
> the original system disk, still blank emails. Since web-mail
> works, it must be an Outlook Express problem rather than a
> web server problem.
>
> I would much rather spend several hours fixing everything
> that it could possibly be, rather than two days carefully
> diagnosing what it actually is because a have a few hours
> before my trip, and I do not have a few days.
>
> What single solution would fix whatever it could possibly
> be?

Same problem on a differnt computer with a brand new copy of
Windows XP on a re-formatted drive. None of the suggestions
worked.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23F9TIh3aIHA.4208@TK2MSFTNGP04.phx.gbl...
> If you send yourself a message, is it blank?
>
> Here's your earlier thread (which you posted in OL
> General, not OE General):
> http://groups.google.com/group/micro...c74f3679b225bf
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience -
> since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Peter Olcott wrote:
>> This is from a brand new fresh installation of Windows
>> from
>> a reformatted hard-drive on a completely different
>> computer.
>> Everything in my system works, except outlook express
>> sends
>> out blank emails. The emails in the Sent Items folder are
>> not blank. I even tried re-installing Outlook Express
>> from
>> the original system disk, still blank emails. Since
>> web-mail
>> works, it must be an Outlook Express problem rather than
>> a
>> web server problem.
>>
>> I would much rather spend several hours fixing everything
>> that it could possibly be, rather than two days carefully
>> diagnosing what it actually is because a have a few hours
>> before my trip, and I do not have a few days.
>>
>> What single solution would fix whatever it could possibly
>> be?
>

"antioch" <antioch@home.com> wrote in message
news:%23$4pNN3aIHA.356@TK2MSFTNGP03.phx.gbl...
>
> "Peter Olcott" <NoSpam@SeeScreen.com> wrote in message
> news:13qsa3u7r2qoja4@news.supernews.com...
>> This is from a brand new fresh installation of Windows
>> from a reformatted hard-drive on a completely different
>> computer. Everything in my system works, except outlook
>> express sends out blank emails. The emails in the Sent
>> Items folder are not blank. I even tried re-installing
>> Outlook Express from the original system disk, still
>> blank emails. Since web-mail works, it must be an Outlook
>> Express problem rather than a web server problem.
>>
>> I would much rather spend several hours fixing everything
>> that it could possibly be, rather than two days carefully
>> diagnosing what it actually is because a have a few hours
>> before my trip, and I do not have a few days.
>>
>> What single solution would fix whatever it could possibly
>> be?
>>
>
> Sounds familiar - did you not post before with this
> problem - but it would appear that you did not seem to
> take any notice of the advice given perhaps.
>
> Antioch
>

None of the suggestions worked.

OE is sending fine if you can see the message in Sent Items, and in Webmail.
The problem is in viewing what you receive.

This is happening on two completely separate machines?

Does this happen if sending in Plain Text as well as HTML?

Does this happen if Reading in Plain Text as well as HTML?

What anti-virus program do you use and is it the same on both machines?

Please answer the above, and also do the following.

1. Go to Start | Run and type regsvr32 inetcomm.dll and press "Enter"
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Peter Olcott" <NoSpam@SeeScreen.com> wrote in message
news:13qsa3u7r2qoja4@news.supernews.com...
> This is from a brand new fresh installation of Windows from a reformatted
> hard-drive on a completely different computer. Everything in my system
> works, except outlook express sends out blank emails. The emails in the
> Sent Items folder are not blank. I even tried re-installing Outlook
> Express from the original system disk, still blank emails. Since web-mail
> works, it must be an Outlook Express problem rather than a web server
> problem.
>
> I would much rather spend several hours fixing everything that it could
> possibly be, rather than two days carefully diagnosing what it actually is
> because a have a few hours before my trip, and I do not have a few days.
>
> What single solution would fix whatever it could possibly be?
>

"Bruce Hagen" <Nospam@mymail.invalid> wrote in message
news:uiZnww4aIHA.1208@TK2MSFTNGP05.phx.gbl...
> OE is sending fine if you can see the message in Sent Items, and in
> Webmail. The problem is in viewing what you receive.
>
Wrong. I can send and receive fine in webmail. I can send fine in OE, at
least it looks fine in Sent Messages. When anyone receives this message,
(including my own webmail) all the information is stripped from the message.

> This is happening on two completely separate machines?

Two completely different machines, including one with a brand new clean
install from bare metal.

>
> Does this happen if sending in Plain Text as well as HTML?
I can't test this now because I went to an earlier backup that is working,
at least for the moment.

>
> Does this happen if Reading in Plain Text as well as HTML?
Reading does not make a difference OE strips the data when it is sent, and
yet Set Items shows the message with all of its data.

>
> What anti-virus program do you use and is it the same on both machines?

MCAFEE

>
> Please answer the above, and also do the following.
>
> 1. Go to Start | Run and type regsvr32 inetcomm.dll and press "Enter"
> 2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
> default.
> 3. Clear Temporary Internet Files and the Temp folder.
> 4. Turn off email scanning in your anti-virus.

I can't do these tests now because it is temporarily working.

> --
> Bruce Hagen
> MS-MVP Outlook Express
> Imperial Beach, CA
>
>
> "Peter Olcott" <NoSpam@SeeScreen.com> wrote in message
> news:13qsa3u7r2qoja4@news.supernews.com...
>> This is from a brand new fresh installation of Windows from a reformatted
>> hard-drive on a completely different computer. Everything in my system
>> works, except outlook express sends out blank emails. The emails in the
>> Sent Items folder are not blank. I even tried re-installing Outlook
>> Express from the original system disk, still blank emails. Since web-mail
>> works, it must be an Outlook Express problem rather than a web server
>> problem.
>>
>> I would much rather spend several hours fixing everything that it could
>> possibly be, rather than two days carefully diagnosing what it actually
>> is because a have a few hours before my trip, and I do not have a few
>> days.
>>
>> What single solution would fix whatever it could possibly be?
>>
>

What does this mean exactly? What did you do to make it work?

<QP>
I can't test this now because I went to an earlier backup that is working,
at least for the moment.
</QP>

You /can/ turn off e-mail scanning, even if it is working right now. That
you are using McAfee, an AV program that is not compatible with OE, is bad
enough. If e-mail scanning is enabled, it is a double edged sword. My best
guess right now is that McAfee is the cause. I would remove it completely
and use a program that is compatible with OE.

To turn off e-mail scanning in McAfee:
http://www.vcn.com/knowledgebase/article.php?id=437

McAfee Consumer Products Removal Tool:
http://service.mcafee.com/FAQDocumen... type=TS&ia=1

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA





"Peter Olcott" <NoSpam@SeeScreen.com> wrote in message
news:13qsr3qafnoer57@news.supernews.com...
>
> "Bruce Hagen" <Nospam@mymail.invalid> wrote in message
> news:uiZnww4aIHA.1208@TK2MSFTNGP05.phx.gbl...
>> OE is sending fine if you can see the message in Sent Items, and in
>> Webmail. The problem is in viewing what you receive.
>>
> Wrong. I can send and receive fine in webmail. I can send fine in OE, at
> least it looks fine in Sent Messages. When anyone receives this message,
> (including my own webmail) all the information is stripped from the
> message.
>
>> This is happening on two completely separate machines?
>
> Two completely different machines, including one with a brand new clean
> install from bare metal.
>
>>
>> Does this happen if sending in Plain Text as well as HTML?
> I can't test this now because I went to an earlier backup that is working,
> at least for the moment.
>
>>
>> Does this happen if Reading in Plain Text as well as HTML?
> Reading does not make a difference OE strips the data when it is sent, and
> yet Set Items shows the message with all of its data.
>
>>
>> What anti-virus program do you use and is it the same on both machines?
>
> MCAFEE
>
>>
>> Please answer the above, and also do the following.
>>
>> 1. Go to Start | Run and type regsvr32 inetcomm.dll and press "Enter"
>> 2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
>> default.
>> 3. Clear Temporary Internet Files and the Temp folder.
>> 4. Turn off email scanning in your anti-virus.
>
> I can't do these tests now because it is temporarily working.
>
>> --
>> Bruce Hagen
>> MS-MVP Outlook Express
>> Imperial Beach, CA
>>
>>
>> "Peter Olcott" <NoSpam@SeeScreen.com> wrote in message
>> news:13qsa3u7r2qoja4@news.supernews.com...
>>> This is from a brand new fresh installation of Windows from a
>>> reformatted hard-drive on a completely different computer. Everything in
>>> my system works, except outlook express sends out blank emails. The
>>> emails in the Sent Items folder are not blank. I even tried
>>> re-installing Outlook Express from the original system disk, still blank
>>> emails. Since web-mail works, it must be an Outlook Express problem
>>> rather than a web server problem.
>>>
>>> I would much rather spend several hours fixing everything that it could
>>> possibly be, rather than two days carefully diagnosing what it actually
>>> is because a have a few hours before my trip, and I do not have a few
>>> days.
>>>
>>> What single solution would fix whatever it could possibly be?
>>>
>>
>
>

"Bruce Hagen" <Nospam@mymail.invalid> wrote in message
news:OncNcV5aIHA.5400@TK2MSFTNGP03.phx.gbl...
> What does this mean exactly? What did you do to make it work?

I restored an image backup of at an earlier stage in the software
installation process.

>
> <QP>
> I can't test this now because I went to an earlier backup that is working,
> at least for the moment.
> </QP>
>
> You /can/ turn off e-mail scanning, even if it is working right now. That
> you are using McAfee, an AV program that is not compatible with OE, is bad
> enough. If e-mail scanning is enabled, it is a double edged sword. My best
> guess right now is that McAfee is the cause. I would remove it completely
> and use a program that is compatible with OE.

You might be right. If you are right I should only need to have it quit
scanning outgoing emails.

>
> To turn off e-mail scanning in McAfee:
> http://www.vcn.com/knowledgebase/article.php?id=437
>
> McAfee Consumer Products Removal Tool:
> http://service.mcafee.com/FAQDocumen... type=TS&ia=1
>
> I would suggest either Avast, (freeware), or NOD32, (not free).
>
> In the case of Avast, choose Custom Installation and under Resident
> Protection, uncheck: Internet Mail and Outlook/Exchange.
>
> Avast:
> http://www.avast.com/eng/download-avast-home.html
>
> NOD32:
> http://www.eset.com/
> --
> Bruce Hagen
> MS-MVP Outlook Express
> Imperial Beach, CA
>
>
>
>
>
> "Peter Olcott" <NoSpam@SeeScreen.com> wrote in message
> news:13qsr3qafnoer57@news.supernews.com...
>>
>> "Bruce Hagen" <Nospam@mymail.invalid> wrote in message
>> news:uiZnww4aIHA.1208@TK2MSFTNGP05.phx.gbl...
>>> OE is sending fine if you can see the message in Sent Items, and in
>>> Webmail. The problem is in viewing what you receive.
>>>
>> Wrong. I can send and receive fine in webmail. I can send fine in OE, at
>> least it looks fine in Sent Messages. When anyone receives this message,
>> (including my own webmail) all the information is stripped from the
>> message.
>>
>>> This is happening on two completely separate machines?
>>
>> Two completely different machines, including one with a brand new clean
>> install from bare metal.
>>
>>>
>>> Does this happen if sending in Plain Text as well as HTML?
>> I can't test this now because I went to an earlier backup that is
>> working, at least for the moment.
>>
>>>
>>> Does this happen if Reading in Plain Text as well as HTML?
>> Reading does not make a difference OE strips the data when it is sent,
>> and yet Set Items shows the message with all of its data.
>>
>>>
>>> What anti-virus program do you use and is it the same on both machines?
>>
>> MCAFEE
>>
>>>
>>> Please answer the above, and also do the following.
>>>
>>> 1. Go to Start | Run and type regsvr32 inetcomm.dll and press "Enter"
>>> 2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
>>> default.
>>> 3. Clear Temporary Internet Files and the Temp folder.
>>> 4. Turn off email scanning in your anti-virus.
>>
>> I can't do these tests now because it is temporarily working.
>>
>>> --
>>> Bruce Hagen
>>> MS-MVP Outlook Express
>>> Imperial Beach, CA
>>>
>>>
>>> "Peter Olcott" <NoSpam@SeeScreen.com> wrote in message
>>> news:13qsa3u7r2qoja4@news.supernews.com...
>>>> This is from a brand new fresh installation of Windows from a
>>>> reformatted hard-drive on a completely different computer. Everything
>>>> in my system works, except outlook express sends out blank emails. The
>>>> emails in the Sent Items folder are not blank. I even tried
>>>> re-installing Outlook Express from the original system disk, still
>>>> blank emails. Since web-mail works, it must be an Outlook Express
>>>> problem rather than a web server problem.
>>>>
>>>> I would much rather spend several hours fixing everything that it could
>>>> possibly be, rather than two days carefully diagnosing what it actually
>>>> is because a have a few hours before my trip, and I do not have a few
>>>> days.
>>>>
>>>> What single solution would fix whatever it could possibly be?
>>>>
>>>
>>
>>
>

> ...I can send fine in OE, at
> least it looks fine in Sent Messages. When anyone receives this message,
> (including my own webmail) all the information is stripped from the
> message.

Then the problem is NOT on your end.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Peter Olcott wrote:
> "Bruce Hagen" <Nospam@mymail.invalid> wrote in message
> news:uiZnww4aIHA.1208@TK2MSFTNGP05.phx.gbl...
>> OE is sending fine if you can see the message in Sent Items, and in
>> Webmail. The problem is in viewing what you receive.
>>
> Wrong. I can send and receive fine in webmail. I can send fine in OE, at
> least it looks fine in Sent Messages. When anyone receives this message,
> (including my own webmail) all the information is stripped from the
> message.
>
>> This is happening on two completely separate machines?
>
> Two completely different machines, including one with a brand new clean
> install from bare metal.
>
>>
>> Does this happen if sending in Plain Text as well as HTML?
> I can't test this now because I went to an earlier backup that is working,
> at least for the moment.
>
>>
>> Does this happen if Reading in Plain Text as well as HTML?
> Reading does not make a difference OE strips the data when it is sent, and
> yet Set Items shows the message with all of its data.
>
>>
>> What anti-virus program do you use and is it the same on both machines?
>
> MCAFEE
>
>>
>> Please answer the above, and also do the following.
>>
>> 1. Go to Start | Run and type regsvr32 inetcomm.dll and press "Enter"
>> 2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
>> default.
>> 3. Clear Temporary Internet Files and the Temp folder.
>> 4. Turn off email scanning in your anti-virus.
>
> I can't do these tests now because it is temporarily working.
>
>> --
>> Bruce Hagen
>> MS-MVP Outlook Express
>> Imperial Beach, CA
>>
>>
>> "Peter Olcott" <NoSpam@SeeScreen.com> wrote in message
>> news:13qsa3u7r2qoja4@news.supernews.com...
>>> This is from a brand new fresh installation of Windows from a
>>> reformatted
>>> hard-drive on a completely different computer. Everything in my system
>>> works, except outlook express sends out blank emails. The emails in the
>>> Sent Items folder are not blank. I even tried re-installing Outlook
>>> Express from the original system disk, still blank emails. Since
>>> web-mail
>>> works, it must be an Outlook Express problem rather than a web server
>>> problem.
>>>
>>> I would much rather spend several hours fixing everything that it could
>>> possibly be, rather than two days carefully diagnosing what it actually
>>> is because a have a few hours before my trip, and I do not have a few
>>> days.
>>>
>>> What single solution would fix whatever it could possibly be?