Hi
I can send emails using another client, but OE7 claims that it can make no
connection with the server.

"The connection to the server has failed. Account: 'Richard', Server:
'mail.btinternet.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E"

This is after downloading a couple of updates for XP. I have removed the
updates, but the problem is still there. I have tried to remove OE7, but
cannot. What is best?

"Richard Daish" wrote in message
news:b7Gdna9VJ9_0tSnanZ2dnUVZ8v6dnZ2d@bt.com...
>
> I can send emails using another client, but OE7 claims that it can
> make no connection with the server.
>
> "The connection to the server has failed. Account: 'Richard',
> Server: 'mail.btinternet.com', Protocol: SMTP, Port: 25,
> Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E"
>
> This is after downloading a couple of updates for XP. I have removed
> the updates, but the problem is still there. I have tried to remove
> OE7, but cannot. What is best?


Outlook Express version 7 does not exist.

http://www.google.com/search?q=%2B"outlook+express"+%2B0x800CCC0E

Did you allow OE to make connections through your software firewall?
Got e-mail scanning enabled in your anti-virus software? If so, tried
disabling it yet?

Are you connected to the Internet via btinternet when you are trying to
send?

Some ISPs block access to other SMTP mail servers while connected via
them. (They block TCP/IP port 25 except to their own SMTP mail server.)
Some of these ISPs will make exceptions if you present a compelling
reason to do this. The error messages may indicate network is
unreachable, access denied, or timeout errors (socket errors 10051,
10061 and 10060.) Another workaround for this is to use the SMTP mail
server of the service that you connect via, but leave your other
settings the same. In some cases you can use Port 587 or 465 rather
than port 25 (specify in OE at Tools, Accounts, Mail, Properties,
Advanced). Your ISP is more likely to allow this port. The SMTP mail
server has to support this port. SMTP Authentication will likely be
required. In OE this is specified in Tools, Accounts, Mail, Properties,
Servers, Outgoing Mail Server, My Server Requires Authentication.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Richard Daish" <richard.daish@btinternet.com> wrote in message
news:b7Gdna9VJ9_0tSnanZ2dnUVZ8v6dnZ2d@bt.com...
> Hi
> I can send emails using another client, but OE7 claims that it can
> make no connection with the server.
>
> "The connection to the server has failed. Account: 'Richard', Server:
> 'mail.btinternet.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
> Socket Error: 10060, Error Number: 0x800CCC0E"
>
> This is after downloading a couple of updates for XP. I have removed
> the updates, but the problem is still there. I have tried to remove
> OE7, but cannot. What is best?
>

1. There ain't no OE7. You're running OE6 in WinXP SP2.

2. Troubleshooting error messages that you receive when you are using OL and
OE
http://support.microsoft.com/kb/813514

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT...02111812533106

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Richard Daish wrote:
> Hi
> I can send emails using another client, but OE7 claims that it can make no
> connection with the server.
>
> "The connection to the server has failed. Account: 'Richard', Server:
> 'mail.btinternet.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
> Error: 10060, Error Number: 0x800CCC0E"
>
> This is after downloading a couple of updates for XP. I have removed the
> updates, but the problem is still there. I have tried to remove OE7, but
> cannot. What is best?

Thanks for all your ideas, gents.
I eventually solved the problem by removing the two updates, and
uninstalling OE.
Reinstalling OE then enabled me to send emails again.
It appears to have been the two updates (of 13th February) which caused the
problem.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u169FW0bIHA.536@TK2MSFTNGP06.phx.gbl...
> 1. There ain't no OE7. You're running OE6 in WinXP SP2.
>
> 2. Troubleshooting error messages that you receive when you are using OL
> and OE
> http://support.microsoft.com/kb/813514
>
> Disable email scanning by your anti-virus application. It provides no
> additional protection and even Symantec says it's not necessary:
>
> <QP>
> Disabling Email Scanning does not leave you unprotected against viruses
> that are distributed as email attachments. Norton AntiVirus Auto-Protect
> scans incoming files as they are saved to your hard drive, including email
> and email attachments. Email Scanning is just another layer on top of
> this. To make sure that Auto-Protect is providing the maximum protection,
> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
> have the most recent virus definitions.
> </QP>
> http://service1.symantec.com/SUPPORT...02111812533106
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Richard Daish wrote:
>> Hi
>> I can send emails using another client, but OE7 claims that it can make
>> no
>> connection with the server.
>>
>> "The connection to the server has failed. Account: 'Richard', Server:
>> 'mail.btinternet.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
>> Error: 10060, Error Number: 0x800CCC0E"
>>
>> This is after downloading a couple of updates for XP. I have removed the
>> updates, but the problem is still there. I have tried to remove OE7, but
>> cannot. What is best?
>

Try this. You can always remove them again if need be.

Close all programs and ***turn off your ant-virus program***. Go to Windows
Updates, choose Custom and download the updates again manually. Reboot and
see if you can still send. Your anti-virus should be turned off when you
download anything to insure a clean install. And this is often the case with
updates.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Richard Daish" <richard.daish@btinternet.com> wrote in message
news:9KCdnddvlYCNaCjanZ2dneKdnZydnZ2d@bt.com...
> Thanks for all your ideas, gents.
> I eventually solved the problem by removing the two updates, and
> uninstalling OE.
> Reinstalling OE then enabled me to send emails again.
> It appears to have been the two updates (of 13th February) which caused
> the problem.
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:u169FW0bIHA.536@TK2MSFTNGP06.phx.gbl...
>> 1. There ain't no OE7. You're running OE6 in WinXP SP2.
>>
>> 2. Troubleshooting error messages that you receive when you are using OL
>> and OE
>> http://support.microsoft.com/kb/813514
>>
>> Disable email scanning by your anti-virus application. It provides no
>> additional protection and even Symantec says it's not necessary:
>>
>> <QP>
>> Disabling Email Scanning does not leave you unprotected against viruses
>> that are distributed as email attachments. Norton AntiVirus Auto-Protect
>> scans incoming files as they are saved to your hard drive, including
>> email and email attachments. Email Scanning is just another layer on top
>> of this. To make sure that Auto-Protect is providing the maximum
>> protection, keep Auto-Protect enabled and run LiveUpdate regularly to
>> ensure that you have the most recent virus definitions.
>> </QP>
>> http://service1.symantec.com/SUPPORT...02111812533106
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Richard Daish wrote:
>>> Hi
>>> I can send emails using another client, but OE7 claims that it can make
>>> no
>>> connection with the server.
>>>
>>> "The connection to the server has failed. Account: 'Richard', Server:
>>> 'mail.btinternet.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
>>> Error: 10060, Error Number: 0x800CCC0E"
>>>
>>> This is after downloading a couple of updates for XP. I have removed the
>>> updates, but the problem is still there. I have tried to remove OE7, but
>>> cannot. What is best?
>>
>
>

What two updates?
--
~PA Bear

Richard Daish wrote:
> Thanks for all your ideas, gents.
> I eventually solved the problem by removing the two updates, and
> uninstalling OE.
> Reinstalling OE then enabled me to send emails again.
> It appears to have been the two updates (of 13th February) which caused
> the
> problem.
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:u169FW0bIHA.536@TK2MSFTNGP06.phx.gbl...
>> 1. There ain't no OE7. You're running OE6 in WinXP SP2.
>>
>> 2. Troubleshooting error messages that you receive when you are using OL
>> and OE
>> http://support.microsoft.com/kb/813514
>>
>> Disable email scanning by your anti-virus application. It provides no
>> additional protection and even Symantec says it's not necessary:
>>
>> <QP>
>> Disabling Email Scanning does not leave you unprotected against viruses
>> that are distributed as email attachments. Norton AntiVirus Auto-Protect
>> scans incoming files as they are saved to your hard drive, including
>> email
>> and email attachments. Email Scanning is just another layer on top of
>> this. To make sure that Auto-Protect is providing the maximum protection,
>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
>> have the most recent virus definitions.
>> </QP>
>> http://service1.symantec.com/SUPPORT...02111812533106
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Richard Daish wrote:
>>> Hi
>>> I can send emails using another client, but OE7 claims that it can make
>>> no
>>> connection with the server.
>>>
>>> "The connection to the server has failed. Account: 'Richard', Server:
>>> 'mail.btinternet.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
>>> Error: 10060, Error Number: 0x800CCC0E"
>>>
>>> This is after downloading a couple of updates for XP. I have removed the
>>> updates, but the problem is still there. I have tried to remove OE7, but
>>> cannot. What is best?

The two updates I removed were:
KB943055 & KB946062, which were made available on 13th February.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eBlBvlBcIHA.5900@TK2MSFTNGP02.phx.gbl...
> What two updates?
> --
> ~PA Bear
>
> Richard Daish wrote:
>> Thanks for all your ideas, gents.
>> I eventually solved the problem by removing the two updates, and
>> uninstalling OE.
>> Reinstalling OE then enabled me to send emails again.
>> It appears to have been the two updates (of 13th February) which caused
>> the
>> problem.
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:u169FW0bIHA.536@TK2MSFTNGP06.phx.gbl...
>>> 1. There ain't no OE7. You're running OE6 in WinXP SP2.
>>>
>>> 2. Troubleshooting error messages that you receive when you are using OL
>>> and OE
>>> http://support.microsoft.com/kb/813514
>>>
>>> Disable email scanning by your anti-virus application. It provides no
>>> additional protection and even Symantec says it's not necessary:
>>>
>>> <QP>
>>> Disabling Email Scanning does not leave you unprotected against viruses
>>> that are distributed as email attachments. Norton AntiVirus Auto-Protect
>>> scans incoming files as they are saved to your hard drive, including
>>> email
>>> and email attachments. Email Scanning is just another layer on top of
>>> this. To make sure that Auto-Protect is providing the maximum
>>> protection,
>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
>>> you
>>> have the most recent virus definitions.
>>> </QP>
>>> http://service1.symantec.com/SUPPORT...02111812533106
>>>
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>>
>>> Richard Daish wrote:
>>>> Hi
>>>> I can send emails using another client, but OE7 claims that it can make
>>>> no
>>>> connection with the server.
>>>>
>>>> "The connection to the server has failed. Account: 'Richard', Server:
>>>> 'mail.btinternet.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
>>>> Socket
>>>> Error: 10060, Error Number: 0x800CCC0E"
>>>>
>>>> This is after downloading a couple of updates for XP. I have removed
>>>> the
>>>> updates, but the problem is still there. I have tried to remove OE7,
>>>> but
>>>> cannot. What is best?
>

I didn't think that we had to worry about ant viruses. :-)
--
Ronald Sommer

"Bruce Hagen" <Nospam@mymail.invalid> wrote in message
news:#rEYVKBcIHA.1204@TK2MSFTNGP03.phx.gbl...
> Try this. You can always remove them again if need be.
>
> Close all programs and ***turn off your ant-virus program***.

You never met my a(u)nts! <eg>
--
~Bruce


"Ron Sommer" <rsommer@nospam.ktis.net> wrote in message
news:uKO5qCDcIHA.1132@TK2MSFTNGP06.phx.gbl...
>I didn't think that we had to worry about ant viruses. :-)
> --
> Ronald Sommer
>
> "Bruce Hagen" <Nospam@mymail.invalid> wrote in message
> news:#rEYVKBcIHA.1204@TK2MSFTNGP03.phx.gbl...
>> Try this. You can always remove them again if need be.
>>
>> Close all programs and ***turn off your ant-virus program***.
>