I was sent an email the other day that was copied to both my email addresses.
One opened ok the other has made Outlook express hang. Unfortuantely this is
at the top of the inbox list and is highlighted as I clicked on it to delete
it so when the programme opens I do anything with my email. It ahs an
attachment that may be the problem. It's in word. Is there anythng I can do
to delete it or, if not if I download the latest version of Internet Explorer
and then uninstall the version I have and reinstall the new one, will this
delete all emails in Outlook Express and solve the problem? I've got copes of
any mail i want to keep plus a copy of my address book on an external back up
so I don't mind wiping OE clear as long as get rid of the problem.thanks.

Go to your accounts' webmail pages and delete the message in question from
the inbox there.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Lapwing wrote:
> I was sent an email the other day that was copied to both my email
> addresses. One opened ok the other has made Outlook express hang.
> Unfortuantely this is at the top of the inbox list and is highlighted as I
> clicked on it to delete it so when the programme opens I do anything with
> my email. It ahs an attachment that may be the problem. It's in word. Is
> there anythng I can do to delete it or, if not if I download the latest
> version of Internet Explorer and then uninstall the version I have and
> reinstall the new one, will this delete all emails in Outlook Express and
> solve the problem? I've got copes of any mail i want to keep plus a copy
> of
> my address book on an external back up so I don't mind wiping OE clear as
> long as get rid of the problem.thanks.

Open OE in the identity that is not affected and File | Work Offline. Switch
to the problem identity. Can you delete it now?
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
news:21341C11-DB8D-42A8-9051-6FCC2D4EB15F@microsoft.com...
>I was sent an email the other day that was copied to both my email
>addresses.
> One opened ok the other has made Outlook express hang. Unfortuantely this
> is
> at the top of the inbox list and is highlighted as I clicked on it to
> delete
> it so when the programme opens I do anything with my email. It ahs an
> attachment that may be the problem. It's in word. Is there anythng I can
> do
> to delete it or, if not if I download the latest version of Internet
> Explorer
> and then uninstall the version I have and reinstall the new one, will this
> delete all emails in Outlook Express and solve the problem? I've got copes
> of
> any mail i want to keep plus a copy of my address book on an external back
> up
> so I don't mind wiping OE clear as long as get rid of the problem.thanks.

It's not avaiable in the webmail any more I'm afraid as it has already been
downloaded. I was hoping to do just that but there's nothing in the inbox
other than what has come in today.
I also can't change identities as OE is totally frozen from the minute it's
opened.
If I uninstall and then re-install Internet Explorer, will this wipe all
existing emails from OE? If so, I'm happy to do that if necessary. Would I
have to download explorer and save it to the desktop first so I can run it
later as presumably if I don't then I will have no browser to be able to
access the download site with or is there a default browser with Windows or
something that will allow me internet access? I'm afriad it's a bit new to me.
Thanks so much for your help.

"Bruce Hagen" wrote:

> Open OE in the identity that is not affected and File | Work Offline. Switch
> to the problem identity. Can you delete it now?
> --
> Bruce Hagen
> MS-MVP Outlook Express
> Imperial Beach, CA
>
>
> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
> news:21341C11-DB8D-42A8-9051-6FCC2D4EB15F@microsoft.com...
> >I was sent an email the other day that was copied to both my email
> >addresses.
> > One opened ok the other has made Outlook express hang. Unfortuantely this
> > is
> > at the top of the inbox list and is highlighted as I clicked on it to
> > delete
> > it so when the programme opens I do anything with my email. It ahs an
> > attachment that may be the problem. It's in word. Is there anythng I can
> > do
> > to delete it or, if not if I download the latest version of Internet
> > Explorer
> > and then uninstall the version I have and reinstall the new one, will this
> > delete all emails in Outlook Express and solve the problem? I've got copes
> > of
> > any mail i want to keep plus a copy of my address book on an external back
> > up
> > so I don't mind wiping OE clear as long as get rid of the problem.thanks.
>
>

Check Work Offline in Internet Explorer and then see if you can open OE.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
news:3C9733AF-C896-47EA-9E01-437849770EB6@microsoft.com...
> It's not avaiable in the webmail any more I'm afraid as it has already
> been
> downloaded. I was hoping to do just that but there's nothing in the inbox
> other than what has come in today.
> I also can't change identities as OE is totally frozen from the minute
> it's
> opened.
> If I uninstall and then re-install Internet Explorer, will this wipe all
> existing emails from OE? If so, I'm happy to do that if necessary. Would I
> have to download explorer and save it to the desktop first so I can run it
> later as presumably if I don't then I will have no browser to be able to
> access the download site with or is there a default browser with Windows
> or
> something that will allow me internet access? I'm afriad it's a bit new to
> me.
> Thanks so much for your help.
>
> "Bruce Hagen" wrote:
>
>> Open OE in the identity that is not affected and File | Work Offline.
>> Switch
>> to the problem identity. Can you delete it now?
>> --
>> Bruce Hagen
>> MS-MVP Outlook Express
>> Imperial Beach, CA
>>
>>
>> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
>> news:21341C11-DB8D-42A8-9051-6FCC2D4EB15F@microsoft.com...
>> >I was sent an email the other day that was copied to both my email
>> >addresses.
>> > One opened ok the other has made Outlook express hang. Unfortuantely
>> > this
>> > is
>> > at the top of the inbox list and is highlighted as I clicked on it to
>> > delete
>> > it so when the programme opens I do anything with my email. It ahs an
>> > attachment that may be the problem. It's in word. Is there anythng I
>> > can
>> > do
>> > to delete it or, if not if I download the latest version of Internet
>> > Explorer
>> > and then uninstall the version I have and reinstall the new one, will
>> > this
>> > delete all emails in Outlook Express and solve the problem? I've got
>> > copes
>> > of
>> > any mail i want to keep plus a copy of my address book on an external
>> > back
>> > up
>> > so I don't mind wiping OE clear as long as get rid of the
>> > problem.thanks.
>>
>>

No change I'm afraid. it opens but won't respond. I just get the "hour glass"
icon instead of the cursor to show it's hung.

"Bruce Hagen" wrote:

> Check Work Offline in Internet Explorer and then see if you can open OE.
> --
> Bruce Hagen
> MS-MVP Outlook Express
> Imperial Beach, CA
>
>
> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
> news:3C9733AF-C896-47EA-9E01-437849770EB6@microsoft.com...
> > It's not avaiable in the webmail any more I'm afraid as it has already
> > been
> > downloaded. I was hoping to do just that but there's nothing in the inbox
> > other than what has come in today.
> > I also can't change identities as OE is totally frozen from the minute
> > it's
> > opened.
> > If I uninstall and then re-install Internet Explorer, will this wipe all
> > existing emails from OE? If so, I'm happy to do that if necessary. Would I
> > have to download explorer and save it to the desktop first so I can run it
> > later as presumably if I don't then I will have no browser to be able to
> > access the download site with or is there a default browser with Windows
> > or
> > something that will allow me internet access? I'm afriad it's a bit new to
> > me.
> > Thanks so much for your help.
> >
> > "Bruce Hagen" wrote:
> >
> >> Open OE in the identity that is not affected and File | Work Offline.
> >> Switch
> >> to the problem identity. Can you delete it now?
> >> --
> >> Bruce Hagen
> >> MS-MVP Outlook Express
> >> Imperial Beach, CA
> >>
> >>
> >> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
> >> news:21341C11-DB8D-42A8-9051-6FCC2D4EB15F@microsoft.com...
> >> >I was sent an email the other day that was copied to both my email
> >> >addresses.
> >> > One opened ok the other has made Outlook express hang. Unfortuantely
> >> > this
> >> > is
> >> > at the top of the inbox list and is highlighted as I clicked on it to
> >> > delete
> >> > it so when the programme opens I do anything with my email. It ahs an
> >> > attachment that may be the problem. It's in word. Is there anythng I
> >> > can
> >> > do
> >> > to delete it or, if not if I download the latest version of Internet
> >> > Explorer
> >> > and then uninstall the version I have and reinstall the new one, will
> >> > this
> >> > delete all emails in Outlook Express and solve the problem? I've got
> >> > copes
> >> > of
> >> > any mail i want to keep plus a copy of my address book on an external
> >> > back
> >> > up
> >> > so I don't mind wiping OE clear as long as get rid of the
> >> > problem.thanks.
> >>
> >>
>
>

OK. Since you say you have backups of all the mail you need, is wiping out
the entire Inbox feasible? Do you know the location of the message store for
the problem identity? It should be something like this:

C:\Documents and Settings\Your User Name\Local Settings\Application
Data\Identities\{Long string of letters and numbers}\Microsoft\Outlook
Express.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, (no brainer), delete the Inbox.dbx file. When you open OE, a
new and completely empty Inbox will be waiting for you.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
news:60DDEB16-357D-439D-B142-02514BB8090B@microsoft.com...
> No change I'm afraid. it opens but won't respond. I just get the "hour
> glass"
> icon instead of the cursor to show it's hung.
>
> "Bruce Hagen" wrote:
>
>> Check Work Offline in Internet Explorer and then see if you can open OE.
>> --
>> Bruce Hagen
>> MS-MVP Outlook Express
>> Imperial Beach, CA
>>
>>
>> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
>> news:3C9733AF-C896-47EA-9E01-437849770EB6@microsoft.com...
>> > It's not avaiable in the webmail any more I'm afraid as it has already
>> > been
>> > downloaded. I was hoping to do just that but there's nothing in the
>> > inbox
>> > other than what has come in today.
>> > I also can't change identities as OE is totally frozen from the minute
>> > it's
>> > opened.
>> > If I uninstall and then re-install Internet Explorer, will this wipe
>> > all
>> > existing emails from OE? If so, I'm happy to do that if necessary.
>> > Would I
>> > have to download explorer and save it to the desktop first so I can run
>> > it
>> > later as presumably if I don't then I will have no browser to be able
>> > to
>> > access the download site with or is there a default browser with
>> > Windows
>> > or
>> > something that will allow me internet access? I'm afriad it's a bit new
>> > to
>> > me.
>> > Thanks so much for your help.
>> >
>> > "Bruce Hagen" wrote:
>> >
>> >> Open OE in the identity that is not affected and File | Work Offline.
>> >> Switch
>> >> to the problem identity. Can you delete it now?
>> >> --
>> >> Bruce Hagen
>> >> MS-MVP Outlook Express
>> >> Imperial Beach, CA
>> >>
>> >>
>> >> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
>> >> news:21341C11-DB8D-42A8-9051-6FCC2D4EB15F@microsoft.com...
>> >> >I was sent an email the other day that was copied to both my email
>> >> >addresses.
>> >> > One opened ok the other has made Outlook express hang. Unfortuantely
>> >> > this
>> >> > is
>> >> > at the top of the inbox list and is highlighted as I clicked on it
>> >> > to
>> >> > delete
>> >> > it so when the programme opens I do anything with my email. It ahs
>> >> > an
>> >> > attachment that may be the problem. It's in word. Is there anythng I
>> >> > can
>> >> > do
>> >> > to delete it or, if not if I download the latest version of Internet
>> >> > Explorer
>> >> > and then uninstall the version I have and reinstall the new one,
>> >> > will
>> >> > this
>> >> > delete all emails in Outlook Express and solve the problem? I've got
>> >> > copes
>> >> > of
>> >> > any mail i want to keep plus a copy of my address book on an
>> >> > external
>> >> > back
>> >> > up
>> >> > so I don't mind wiping OE clear as long as get rid of the
>> >> > problem.thanks.
>> >>
>> >>
>>
>>

Thank you so much. Problem sorted! Show Hidden folders option was already
checked but the folder was still hidden so I decided to be brave, selected it
individually and it worked. Many, many thanks for saving my sanity!
Pauhla

"Bruce Hagen" wrote:

> OK. Since you say you have backups of all the mail you need, is wiping out
> the entire Inbox feasible? Do you know the location of the message store for
> the problem identity? It should be something like this:
>
> C:\Documents and Settings\Your User Name\Local Settings\Application
> Data\Identities\{Long string of letters and numbers}\Microsoft\Outlook
> Express.
>
> In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
> marked as hidden. To view these files in Windows Explorer, you must enable
> Show Hidden Files and Folders under Start | Control Panel | Folder Options
> Icon | View, or in Windows Explorer | Tools | Folder Options | View.
>
> With OE closed, (no brainer), delete the Inbox.dbx file. When you open OE, a
> new and completely empty Inbox will be waiting for you.
> --
> Bruce Hagen
> MS-MVP Outlook Express
> Imperial Beach, CA
>
>
> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
> news:60DDEB16-357D-439D-B142-02514BB8090B@microsoft.com...
> > No change I'm afraid. it opens but won't respond. I just get the "hour
> > glass"
> > icon instead of the cursor to show it's hung.
> >
> > "Bruce Hagen" wrote:
> >
> >> Check Work Offline in Internet Explorer and then see if you can open OE.
> >> --
> >> Bruce Hagen
> >> MS-MVP Outlook Express
> >> Imperial Beach, CA
> >>
> >>
> >> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
> >> news:3C9733AF-C896-47EA-9E01-437849770EB6@microsoft.com...
> >> > It's not avaiable in the webmail any more I'm afraid as it has already
> >> > been
> >> > downloaded. I was hoping to do just that but there's nothing in the
> >> > inbox
> >> > other than what has come in today.
> >> > I also can't change identities as OE is totally frozen from the minute
> >> > it's
> >> > opened.
> >> > If I uninstall and then re-install Internet Explorer, will this wipe
> >> > all
> >> > existing emails from OE? If so, I'm happy to do that if necessary.
> >> > Would I
> >> > have to download explorer and save it to the desktop first so I can run
> >> > it
> >> > later as presumably if I don't then I will have no browser to be able
> >> > to
> >> > access the download site with or is there a default browser with
> >> > Windows
> >> > or
> >> > something that will allow me internet access? I'm afriad it's a bit new
> >> > to
> >> > me.
> >> > Thanks so much for your help.
> >> >
> >> > "Bruce Hagen" wrote:
> >> >
> >> >> Open OE in the identity that is not affected and File | Work Offline.
> >> >> Switch
> >> >> to the problem identity. Can you delete it now?
> >> >> --
> >> >> Bruce Hagen
> >> >> MS-MVP Outlook Express
> >> >> Imperial Beach, CA
> >> >>
> >> >>
> >> >> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
> >> >> news:21341C11-DB8D-42A8-9051-6FCC2D4EB15F@microsoft.com...
> >> >> >I was sent an email the other day that was copied to both my email
> >> >> >addresses.
> >> >> > One opened ok the other has made Outlook express hang. Unfortuantely
> >> >> > this
> >> >> > is
> >> >> > at the top of the inbox list and is highlighted as I clicked on it
> >> >> > to
> >> >> > delete
> >> >> > it so when the programme opens I do anything with my email. It ahs
> >> >> > an
> >> >> > attachment that may be the problem. It's in word. Is there anythng I
> >> >> > can
> >> >> > do
> >> >> > to delete it or, if not if I download the latest version of Internet
> >> >> > Explorer
> >> >> > and then uninstall the version I have and reinstall the new one,
> >> >> > will
> >> >> > this
> >> >> > delete all emails in Outlook Express and solve the problem? I've got
> >> >> > copes
> >> >> > of
> >> >> > any mail i want to keep plus a copy of my address book on an
> >> >> > external
> >> >> > back
> >> >> > up
> >> >> > so I don't mind wiping OE clear as long as get rid of the
> >> >> > problem.thanks.
> >> >>
> >> >>
> >>
> >>
>
>

You're welcome. Glad it's resolved.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
news56CBB35-42DF-4AC3-BF72-1CB83B0AF5B3@microsoft.com...
> Thank you so much. Problem sorted! Show Hidden folders option was already
> checked but the folder was still hidden so I decided to be brave, selected
> it
> individually and it worked. Many, many thanks for saving my sanity!
> Pauhla
>
> "Bruce Hagen" wrote:
>
>> OK. Since you say you have backups of all the mail you need, is wiping
>> out
>> the entire Inbox feasible? Do you know the location of the message store
>> for
>> the problem identity? It should be something like this:
>>
>> C:\Documents and Settings\Your User Name\Local Settings\Application
>> Data\Identities\{Long string of letters and numbers}\Microsoft\Outlook
>> Express.
>>
>> In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
>> marked as hidden. To view these files in Windows Explorer, you must
>> enable
>> Show Hidden Files and Folders under Start | Control Panel | Folder
>> Options
>> Icon | View, or in Windows Explorer | Tools | Folder Options | View.
>>
>> With OE closed, (no brainer), delete the Inbox.dbx file. When you open
>> OE, a
>> new and completely empty Inbox will be waiting for you.
>> --
>> Bruce Hagen
>> MS-MVP Outlook Express
>> Imperial Beach, CA
>>
>>
>> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
>> news:60DDEB16-357D-439D-B142-02514BB8090B@microsoft.com...
>> > No change I'm afraid. it opens but won't respond. I just get the "hour
>> > glass"
>> > icon instead of the cursor to show it's hung.
>> >
>> > "Bruce Hagen" wrote:
>> >
>> >> Check Work Offline in Internet Explorer and then see if you can open
>> >> OE.
>> >> --
>> >> Bruce Hagen
>> >> MS-MVP Outlook Express
>> >> Imperial Beach, CA
>> >>
>> >>
>> >> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
>> >> news:3C9733AF-C896-47EA-9E01-437849770EB6@microsoft.com...
>> >> > It's not avaiable in the webmail any more I'm afraid as it has
>> >> > already
>> >> > been
>> >> > downloaded. I was hoping to do just that but there's nothing in the
>> >> > inbox
>> >> > other than what has come in today.
>> >> > I also can't change identities as OE is totally frozen from the
>> >> > minute
>> >> > it's
>> >> > opened.
>> >> > If I uninstall and then re-install Internet Explorer, will this wipe
>> >> > all
>> >> > existing emails from OE? If so, I'm happy to do that if necessary.
>> >> > Would I
>> >> > have to download explorer and save it to the desktop first so I can
>> >> > run
>> >> > it
>> >> > later as presumably if I don't then I will have no browser to be
>> >> > able
>> >> > to
>> >> > access the download site with or is there a default browser with
>> >> > Windows
>> >> > or
>> >> > something that will allow me internet access? I'm afriad it's a bit
>> >> > new
>> >> > to
>> >> > me.
>> >> > Thanks so much for your help.
>> >> >
>> >> > "Bruce Hagen" wrote:
>> >> >
>> >> >> Open OE in the identity that is not affected and File | Work
>> >> >> Offline.
>> >> >> Switch
>> >> >> to the problem identity. Can you delete it now?
>> >> >> --
>> >> >> Bruce Hagen
>> >> >> MS-MVP Outlook Express
>> >> >> Imperial Beach, CA
>> >> >>
>> >> >>
>> >> >> "Lapwing" <Lapwing@discussions.microsoft.com> wrote in message
>> >> >> news:21341C11-DB8D-42A8-9051-6FCC2D4EB15F@microsoft.com...
>> >> >> >I was sent an email the other day that was copied to both my email
>> >> >> >addresses.
>> >> >> > One opened ok the other has made Outlook express hang.
>> >> >> > Unfortuantely
>> >> >> > this
>> >> >> > is
>> >> >> > at the top of the inbox list and is highlighted as I clicked on
>> >> >> > it
>> >> >> > to
>> >> >> > delete
>> >> >> > it so when the programme opens I do anything with my email. It
>> >> >> > ahs
>> >> >> > an
>> >> >> > attachment that may be the problem. It's in word. Is there
>> >> >> > anythng I
>> >> >> > can
>> >> >> > do
>> >> >> > to delete it or, if not if I download the latest version of
>> >> >> > Internet
>> >> >> > Explorer
>> >> >> > and then uninstall the version I have and reinstall the new one,
>> >> >> > will
>> >> >> > this
>> >> >> > delete all emails in Outlook Express and solve the problem? I've
>> >> >> > got
>> >> >> > copes
>> >> >> > of
>> >> >> > any mail i want to keep plus a copy of my address book on an
>> >> >> > external
>> >> >> > back
>> >> >> > up
>> >> >> > so I don't mind wiping OE clear as long as get rid of the
>> >> >> > problem.thanks.
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>