I have an unusual problem. It only happens with one email address I send to.
When I send an imbedded image, they only receive a partial image and then
the rest of it is just gray. I use IE7 and outlook express on XP
Professional. Any thoughts?

"Knightmare" <Knightmare@discussions.microsoft.com> wrote in message
news:A03C3C38-E06D-45B4-A432-12C0740003D8@microsoft.com...
>I have an unusual problem. It only happens with one email address I send
>to.
> When I send an imbedded image, they only receive a partial image and then
> the rest of it is just gray. I use IE7 and outlook express on XP
> Professional. Any thoughts?

How big are these images?
What is your mail provider's limit on message size?
What is the recipient's limit on message size?

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

They are not large images. The message begins with some text then an image
that on full screen viewing is about 2" wide and 3" high. I send these out
to numerous addresses, but only one has a problem and then not all the time.
Just some emails. Since they are imbedded, I forward the message instead of
copy and paste in a new message. Outlook express doesn't like to copy and
paste imbedded messages. They always send as red x in the upper left corner.

"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "Knightmare" <Knightmare@discussions.microsoft.com> wrote in message
> news:A03C3C38-E06D-45B4-A432-12C0740003D8@microsoft.com...
> >I have an unusual problem. It only happens with one email address I send
> >to.
> > When I send an imbedded image, they only receive a partial image and then
> > the rest of it is just gray. I use IE7 and outlook express on XP
> > Professional. Any thoughts?
>
> How big are these images?
> What is your mail provider's limit on message size?
> What is the recipient's limit on message size?
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not send email
>

I also send and receive in HTML, if that is any help.

"Knightmare" wrote:

> They are not large images. The message begins with some text then an image
> that on full screen viewing is about 2" wide and 3" high. I send these out
> to numerous addresses, but only one has a problem and then not all the time.
> Just some emails. Since they are imbedded, I forward the message instead of
> copy and paste in a new message. Outlook express doesn't like to copy and
> paste imbedded messages. They always send as red x in the upper left corner.
>
> "Frank Saunders MS-MVP IE,OE/WM" wrote:
>
> > "Knightmare" <Knightmare@discussions.microsoft.com> wrote in message
> > news:A03C3C38-E06D-45B4-A432-12C0740003D8@microsoft.com...
> > >I have an unusual problem. It only happens with one email address I send
> > >to.
> > > When I send an imbedded image, they only receive a partial image and then
> > > the rest of it is just gray. I use IE7 and outlook express on XP
> > > Professional. Any thoughts?
> >
> > How big are these images?
> > What is your mail provider's limit on message size?
> > What is the recipient's limit on message size?
> >
> > --
> > Frank Saunders MS-MVP IE,OE/WM
> > www.fjsmjs.com
> > Do not send email
> >

Tools, Accounts, Mail, Properties, Advanced. Uncheck the break apart
option.

If your message is over the size listed there, it would send in multiple
parts (you'll see only the whole message in your Sent Items folder).
For recipients using Outlook Express, and possibly some other mail
programs, the multiple parts would be automatically reassembled on their
end. for others, they'd only get part of the image.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Knightmare" <Knightmare@discussions.microsoft.com> wrote in message
news:0EF07B0A-0DED-415E-8995-2B629D302D18@microsoft.com...
>I also send and receive in HTML, if that is any help.
>
> "Knightmare" wrote:
>
>> They are not large images. The message begins with some text then an
>> image
>> that on full screen viewing is about 2" wide and 3" high. I send
>> these out
>> to numerous addresses, but only one has a problem and then not all
>> the time.
>> Just some emails. Since they are imbedded, I forward the message
>> instead of
>> copy and paste in a new message. Outlook express doesn't like to
>> copy and
>> paste imbedded messages. They always send as red x in the upper left
>> corner.
>>
>> "Frank Saunders MS-MVP IE,OE/WM" wrote:
>>
>> > "Knightmare" <Knightmare@discussions.microsoft.com> wrote in
>> > message
>> > news:A03C3C38-E06D-45B4-A432-12C0740003D8@microsoft.com...
>> > >I have an unusual problem. It only happens with one email address
>> > >I send
>> > >to.
>> > > When I send an imbedded image, they only receive a partial image
>> > > and then
>> > > the rest of it is just gray. I use IE7 and outlook express on XP
>> > > Professional. Any thoughts?
>> >
>> > How big are these images?
>> > What is your mail provider's limit on message size?
>> > What is the recipient's limit on message size?
>> >
>> > --
>> > Frank Saunders MS-MVP IE,OE/WM
>> > www.fjsmjs.com
>> > Do not send email
>> >

I did a copy and paste and sent this to the person that is having a problem
with my imbedded pictures. I checked my Account info out and do not have an
x in the box to break the message apart. Some of the messages I have sent
are only 100-200k in size, so I don't think that is the problem. I am having
them check their end out to see if it might not be their problem. As of
right now, I only know they use XP Professional, but don't know what they are
using for send and receive.
Thanks.

"Michael Santovec" wrote:

> Tools, Accounts, Mail, Properties, Advanced. Uncheck the break apart
> option.
>
> If your message is over the size listed there, it would send in multiple
> parts (you'll see only the whole message in your Sent Items folder).
> For recipients using Outlook Express, and possibly some other mail
> programs, the multiple parts would be automatically reassembled on their
> end. for others, they'd only get part of the image.
>
> --
>
> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
>
>
> "Knightmare" <Knightmare@discussions.microsoft.com> wrote in message
> news:0EF07B0A-0DED-415E-8995-2B629D302D18@microsoft.com...
> >I also send and receive in HTML, if that is any help.
> >
> > "Knightmare" wrote:
> >
> >> They are not large images. The message begins with some text then an
> >> image
> >> that on full screen viewing is about 2" wide and 3" high. I send
> >> these out
> >> to numerous addresses, but only one has a problem and then not all
> >> the time.
> >> Just some emails. Since they are imbedded, I forward the message
> >> instead of
> >> copy and paste in a new message. Outlook express doesn't like to
> >> copy and
> >> paste imbedded messages. They always send as red x in the upper left
> >> corner.
> >>
> >> "Frank Saunders MS-MVP IE,OE/WM" wrote:
> >>
> >> > "Knightmare" <Knightmare@discussions.microsoft.com> wrote in
> >> > message
> >> > news:A03C3C38-E06D-45B4-A432-12C0740003D8@microsoft.com...
> >> > >I have an unusual problem. It only happens with one email address
> >> > >I send
> >> > >to.
> >> > > When I send an imbedded image, they only receive a partial image
> >> > > and then
> >> > > the rest of it is just gray. I use IE7 and outlook express on XP
> >> > > Professional. Any thoughts?
> >> >
> >> > How big are these images?
> >> > What is your mail provider's limit on message size?
> >> > What is the recipient's limit on message size?
> >> >
> >> > --
> >> > Frank Saunders MS-MVP IE,OE/WM
> >> > www.fjsmjs.com
> >> > Do not send email
> >> >
>
>
>

If you look at the Message Source (Ctrl-F3) for an e-mail from them, in
the header there will usually be an X-Mailer or User-Agent line that
identifies their mail program.

The symptom they are reporting is typical of when an image file gets
truncated, which is why I suspected the break apart option. The front
of the file has the image size and when the display program runs out of
image, it displays the gray for the rest of it.

If you were using Uuencode then there is the possibility of the
incompatibility with OE sending to Netscape. But since you are sending
in HTML format, it requires MIME encoding, so that shouldn't be the
issue.

So that puts the suspicion on the recipient's end that something might
be truncating their messages. Do they report problems receiving from
anyone else? Potential causes could be the download process getting
interrupted, their anti-virus program scanning e-mail or an anti-spam
program.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Knightmare" <Knightmare@discussions.microsoft.com> wrote in message
news:769D68AB-B96C-4074-8AEC-DAC09B4E9E25@microsoft.com...
>I did a copy and paste and sent this to the person that is having a
>problem
> with my imbedded pictures. I checked my Account info out and do not
> have an
> x in the box to break the message apart. Some of the messages I have
> sent
> are only 100-200k in size, so I don't think that is the problem. I am
> having
> them check their end out to see if it might not be their problem. As
> of
> right now, I only know they use XP Professional, but don't know what
> they are
> using for send and receive.
> Thanks.
>
> "Michael Santovec" wrote:
>
>> Tools, Accounts, Mail, Properties, Advanced. Uncheck the break apart
>> option.
>>
>> If your message is over the size listed there, it would send in
>> multiple
>> parts (you'll see only the whole message in your Sent Items folder).
>> For recipients using Outlook Express, and possibly some other mail
>> programs, the multiple parts would be automatically reassembled on
>> their
>> end. for others, they'd only get part of the image.
>>
>> --
>>
>> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
>>
>>
>> "Knightmare" <Knightmare@discussions.microsoft.com> wrote in message
>> news:0EF07B0A-0DED-415E-8995-2B629D302D18@microsoft.com...
>> >I also send and receive in HTML, if that is any help.
>> >
>> > "Knightmare" wrote:
>> >
>> >> They are not large images. The message begins with some text then
>> >> an
>> >> image
>> >> that on full screen viewing is about 2" wide and 3" high. I send
>> >> these out
>> >> to numerous addresses, but only one has a problem and then not all
>> >> the time.
>> >> Just some emails. Since they are imbedded, I forward the message
>> >> instead of
>> >> copy and paste in a new message. Outlook express doesn't like to
>> >> copy and
>> >> paste imbedded messages. They always send as red x in the upper
>> >> left
>> >> corner.
>> >>
>> >> "Frank Saunders MS-MVP IE,OE/WM" wrote:
>> >>
>> >> > "Knightmare" <Knightmare@discussions.microsoft.com> wrote in
>> >> > message
>> >> > news:A03C3C38-E06D-45B4-A432-12C0740003D8@microsoft.com...
>> >> > >I have an unusual problem. It only happens with one email
>> >> > >address
>> >> > >I send
>> >> > >to.
>> >> > > When I send an imbedded image, they only receive a partial
>> >> > > image
>> >> > > and then
>> >> > > the rest of it is just gray. I use IE7 and outlook express on
>> >> > > XP
>> >> > > Professional. Any thoughts?
>> >> >
>> >> > How big are these images?
>> >> > What is your mail provider's limit on message size?
>> >> > What is the recipient's limit on message size?
>> >> >
>> >> > --
>> >> > Frank Saunders MS-MVP IE,OE/WM
>> >> > www.fjsmjs.com
>> >> > Do not send email
>> >> >
>>
>>
>>