This is driving me crazy

the buttons on my XDA have stopped working. None of the buttons under the
screen work, the camera button does work, the jog wheel doesn't work
(although if I press it, it brings up the start menu), the voice command and
ok buttons don't work. The on/off button seems to be OK.

I've checked the soft buttons are correctly assigned in
Start>Settings>Buttons

I've downloaded and installed MyMobiler (which allows control from the
desktop) the notes, messaging, contacts and calendar buttons on the toolbar
at the bottom of the Mymobiler screen on the PC all function but the talk
and call end buttons don't.

I'm not sure if this is a hardware or software problem - can anyone help
please?

Thanks

Neil

"NeilH" <n.hall@nospamvirgin.net> wrote in message
news:ujr%23ECiyIHA.1768@TK2MSFTNGP03.phx.gbl...
> This is driving me crazy
>
> the buttons on my XDA have stopped working. None of the buttons under the
> screen work, the camera button does work, the jog wheel doesn't work
> (although if I press it, it brings up the start menu), the voice command
> and ok buttons don't work. The on/off button seems to be OK.
>
> I've checked the soft buttons are correctly assigned in
> Start>Settings>Buttons
>
> I've downloaded and installed MyMobiler (which allows control from the
> desktop) the notes, messaging, contacts and calendar buttons on the
> toolbar at the bottom of the Mymobiler screen on the PC all function but
> the talk and call end buttons don't.
>
> I'm not sure if this is a hardware or software problem - can anyone help
> please?
>
> Thanks
>
> Neil
>

I've done a little more investigation
the keyboard doesn't work at all
the on screen keyboard is mostly ok, but the backspace and left and
right arrows don't work
the power button doesn't always work when the device has switched itself
off (I have to do a soft reset then!)

Other than that, I am no nearer a solution except that I have done a full
backup of the SD card and system using Sprite Backup.

Neil

If you already have a backup, here is what I suggest:

1. Hard-reset your device.
2. Test if your buttons are back to work. If not, go to a service center
because something is bad with the hardware.
3. If buttons are working, restore your backup. If buttons are working well,
fine.
4. If buttons stopped working again, something you have installed has
damaged your device. Best option is to hard-reset it again and begin
re-installing programs one-by-one and testing until you find the one that
causes the damage.

--
----
Helio Diamant
MS-MVP/Mobile Devices
Editor - PocketPCFreak.com



"NeilH" <n.hall@nospamvirgin.net> wrote in message
news:%23cjJ7WkyIHA.4864@TK2MSFTNGP06.phx.gbl...
>
> "NeilH" <n.hall@nospamvirgin.net> wrote in message
> news:ujr%23ECiyIHA.1768@TK2MSFTNGP03.phx.gbl...
>> This is driving me crazy
>>
>> the buttons on my XDA have stopped working. None of the buttons under the
>> screen work, the camera button does work, the jog wheel doesn't work
>> (although if I press it, it brings up the start menu), the voice command
>> and ok buttons don't work. The on/off button seems to be OK.
>>
>> I've checked the soft buttons are correctly assigned in
>> Start>Settings>Buttons
>>
>> I've downloaded and installed MyMobiler (which allows control from the
>> desktop) the notes, messaging, contacts and calendar buttons on the
>> toolbar at the bottom of the Mymobiler screen on the PC all function but
>> the talk and call end buttons don't.
>>
>> I'm not sure if this is a hardware or software problem - can anyone help
>> please?
>>
>> Thanks
>>
>> Neil
>>
>
> I've done a little more investigation
> the keyboard doesn't work at all
> the on screen keyboard is mostly ok, but the backspace and left and
> right arrows don't work
> the power button doesn't always work when the device has switched
> itself off (I have to do a soft reset then!)
>
> Other than that, I am no nearer a solution except that I have done a full
> backup of the SD card and system using Sprite Backup.
>
> Neil
>

If you already have a backup, here is what I suggest:

1. Hard-reset your device.
2. Test if your buttons are back to work. If not, go to a service center
because something is bad with the hardware.
3. If buttons are working, restore your backup. If buttons are working well,
fine.
4. If buttons stopped working again, something you have installed has
damaged your device. Best option is to hard-reset it again and begin
re-installing programs one-by-one and testing until you find the one that
causes the damage.

--
----
Helio Diamant
MS-MVP/Mobile Devices
Editor - PocketPCFreak.com



"NeilH" <n.hall@nospamvirgin.net> wrote in message
news:%23cjJ7WkyIHA.4864@TK2MSFTNGP06.phx.gbl...
>
> "NeilH" <n.hall@nospamvirgin.net> wrote in message
> news:ujr%23ECiyIHA.1768@TK2MSFTNGP03.phx.gbl...
>> This is driving me crazy
>>
>> the buttons on my XDA have stopped working. None of the buttons under the
>> screen work, the camera button does work, the jog wheel doesn't work
>> (although if I press it, it brings up the start menu), the voice command
>> and ok buttons don't work. The on/off button seems to be OK.
>>
>> I've checked the soft buttons are correctly assigned in
>> Start>Settings>Buttons
>>
>> I've downloaded and installed MyMobiler (which allows control from the
>> desktop) the notes, messaging, contacts and calendar buttons on the
>> toolbar at the bottom of the Mymobiler screen on the PC all function but
>> the talk and call end buttons don't.
>>
>> I'm not sure if this is a hardware or software problem - can anyone help
>> please?
>>
>> Thanks
>>
>> Neil
>>
>
> I've done a little more investigation
> the keyboard doesn't work at all
> the on screen keyboard is mostly ok, but the backspace and left and
> right arrows don't work
> the power button doesn't always work when the device has switched
> itself off (I have to do a soft reset then!)
>
> Other than that, I am no nearer a solution except that I have done a full
> backup of the SD card and system using Sprite Backup.
>
> Neil
>

Hi Neil,

Did you find a solution to the problem? I'm having the exact same problem
with my phone (TYTN II).

Thx,
Tim

"NeilH" wrote:

>
> "NeilH" <n.hall@nospamvirgin.net> wrote in message
> news:ujr%23ECiyIHA.1768@TK2MSFTNGP03.phx.gbl...
> > This is driving me crazy
> >
> > the buttons on my XDA have stopped working. None of the buttons under the
> > screen work, the camera button does work, the jog wheel doesn't work
> > (although if I press it, it brings up the start menu), the voice command
> > and ok buttons don't work. The on/off button seems to be OK.
> >
> > I've checked the soft buttons are correctly assigned in
> > Start>Settings>Buttons
> >
> > I've downloaded and installed MyMobiler (which allows control from the
> > desktop) the notes, messaging, contacts and calendar buttons on the
> > toolbar at the bottom of the Mymobiler screen on the PC all function but
> > the talk and call end buttons don't.
> >
> > I'm not sure if this is a hardware or software problem - can anyone help
> > please?
> >
> > Thanks
> >
> > Neil
> >
>
> I've done a little more investigation
> the keyboard doesn't work at all
> the on screen keyboard is mostly ok, but the backspace and left and
> right arrows don't work
> the power button doesn't always work when the device has switched itself
> off (I have to do a soft reset then!)
>
> Other than that, I am no nearer a solution except that I have done a full
> backup of the SD card and system using Sprite Backup.
>
> Neil
>
>
>

Have you tried a soft reset?


"Tim S" <Tim S@discussions.microsoft.com> wrote in message
news:33E394A2-B056-4E7F-976B-EF96AC11AAC9@microsoft.com...
> Hi Neil,
>
> Did you find a solution to the problem? I'm having the exact same problem
> with my phone (TYTN II).
>
> Thx,
> Tim
>
> "NeilH" wrote:
>
>>
>> "NeilH" <n.hall@nospamvirgin.net> wrote in message
>> news:ujr%23ECiyIHA.1768@TK2MSFTNGP03.phx.gbl...
>> > This is driving me crazy
>> >
>> > the buttons on my XDA have stopped working. None of the buttons under
>> > the
>> > screen work, the camera button does work, the jog wheel doesn't work
>> > (although if I press it, it brings up the start menu), the voice
>> > command
>> > and ok buttons don't work. The on/off button seems to be OK.
>> >
>> > I've checked the soft buttons are correctly assigned in
>> > Start>Settings>Buttons
>> >
>> > I've downloaded and installed MyMobiler (which allows control from the
>> > desktop) the notes, messaging, contacts and calendar buttons on the
>> > toolbar at the bottom of the Mymobiler screen on the PC all function
>> > but
>> > the talk and call end buttons don't.
>> >
>> > I'm not sure if this is a hardware or software problem - can anyone
>> > help
>> > please?
>> >
>> > Thanks
>> >
>> > Neil
>> >
>>
>> I've done a little more investigation
>> the keyboard doesn't work at all
>> the on screen keyboard is mostly ok, but the backspace and left and
>> right arrows don't work
>> the power button doesn't always work when the device has switched
>> itself
>> off (I have to do a soft reset then!)
>>
>> Other than that, I am no nearer a solution except that I have done a full
>> backup of the SD card and system using Sprite Backup.
>>
>> Neil
>>
>>
>>

I have tried a soft reset, hard reset. I have even did a ROM update to
windows mobile 6.1.

None of the actions solved the problem. It's as if the "voice command" key
is stuck, because if I don't disable the function of this key it keeps
recording messages.

I think it's a hardware error. The description of Neil is exactly the same
as the problem I am having.

"pugwash" wrote:

> Have you tried a soft reset?
>
>
> "Tim S" <Tim S@discussions.microsoft.com> wrote in message
> news:33E394A2-B056-4E7F-976B-EF96AC11AAC9@microsoft.com...
> > Hi Neil,
> >
> > Did you find a solution to the problem? I'm having the exact same problem
> > with my phone (TYTN II).
> >
> > Thx,
> > Tim
> >
> > "NeilH" wrote:
> >
> >>
> >> "NeilH" <n.hall@nospamvirgin.net> wrote in message
> >> news:ujr%23ECiyIHA.1768@TK2MSFTNGP03.phx.gbl...
> >> > This is driving me crazy
> >> >
> >> > the buttons on my XDA have stopped working. None of the buttons under
> >> > the
> >> > screen work, the camera button does work, the jog wheel doesn't work
> >> > (although if I press it, it brings up the start menu), the voice
> >> > command
> >> > and ok buttons don't work. The on/off button seems to be OK.
> >> >
> >> > I've checked the soft buttons are correctly assigned in
> >> > Start>Settings>Buttons
> >> >
> >> > I've downloaded and installed MyMobiler (which allows control from the
> >> > desktop) the notes, messaging, contacts and calendar buttons on the
> >> > toolbar at the bottom of the Mymobiler screen on the PC all function
> >> > but
> >> > the talk and call end buttons don't.
> >> >
> >> > I'm not sure if this is a hardware or software problem - can anyone
> >> > help
> >> > please?
> >> >
> >> > Thanks
> >> >
> >> > Neil
> >> >
> >>
> >> I've done a little more investigation
> >> the keyboard doesn't work at all
> >> the on screen keyboard is mostly ok, but the backspace and left and
> >> right arrows don't work
> >> the power button doesn't always work when the device has switched
> >> itself
> >> off (I have to do a soft reset then!)
> >>
> >> Other than that, I am no nearer a solution except that I have done a full
> >> backup of the SD card and system using Sprite Backup.
> >>
> >> Neil
> >>
> >>
> >>
>
>

Certainly sounds like a hardware failure, I assume you got the 6.1 update
from O2? Was it the same problem before updating? Must still be under
warranty, so suggest you return it.


"Tim S" <TimS@discussions.microsoft.com> wrote in message
news:3D902B36-1A64-479B-9C19-4ED8E7F1B2D2@microsoft.com...
>I have tried a soft reset, hard reset. I have even did a ROM update to
> windows mobile 6.1.
>
> None of the actions solved the problem. It's as if the "voice command"
> key
> is stuck, because if I don't disable the function of this key it keeps
> recording messages.
>
> I think it's a hardware error. The description of Neil is exactly the
> same
> as the problem I am having.
>
> "pugwash" wrote:
>
>> Have you tried a soft reset?
>>
>>
>> "Tim S" <Tim S@discussions.microsoft.com> wrote in message
>> news:33E394A2-B056-4E7F-976B-EF96AC11AAC9@microsoft.com...
>> > Hi Neil,
>> >
>> > Did you find a solution to the problem? I'm having the exact same
>> > problem
>> > with my phone (TYTN II).
>> >
>> > Thx,
>> > Tim
>> >
>> > "NeilH" wrote:
>> >
>> >>
>> >> "NeilH" <n.hall@nospamvirgin.net> wrote in message
>> >> news:ujr%23ECiyIHA.1768@TK2MSFTNGP03.phx.gbl...
>> >> > This is driving me crazy
>> >> >
>> >> > the buttons on my XDA have stopped working. None of the buttons
>> >> > under
>> >> > the
>> >> > screen work, the camera button does work, the jog wheel doesn't work
>> >> > (although if I press it, it brings up the start menu), the voice
>> >> > command
>> >> > and ok buttons don't work. The on/off button seems to be OK.
>> >> >
>> >> > I've checked the soft buttons are correctly assigned in
>> >> > Start>Settings>Buttons
>> >> >
>> >> > I've downloaded and installed MyMobiler (which allows control from
>> >> > the
>> >> > desktop) the notes, messaging, contacts and calendar buttons on the
>> >> > toolbar at the bottom of the Mymobiler screen on the PC all function
>> >> > but
>> >> > the talk and call end buttons don't.
>> >> >
>> >> > I'm not sure if this is a hardware or software problem - can anyone
>> >> > help
>> >> > please?
>> >> >
>> >> > Thanks
>> >> >
>> >> > Neil
>> >> >
>> >>
>> >> I've done a little more investigation
>> >> the keyboard doesn't work at all
>> >> the on screen keyboard is mostly ok, but the backspace and left
>> >> and
>> >> right arrows don't work
>> >> the power button doesn't always work when the device has switched
>> >> itself
>> >> off (I have to do a soft reset then!)
>> >>
>> >> Other than that, I am no nearer a solution except that I have done a
>> >> full
>> >> backup of the SD card and system using Sprite Backup.
>> >>
>> >> Neil
>> >>
>> >>
>> >>
>>
>>