I have a Windows XP laptop, running Office 2007, with a HTC TyTn2 Windows
Mobile 6 device and ActiveSync v4.5. The PDA is setup to sync Calendar,
Contacts, and Tasks. The synchronisation worked fine for about 3 weeks, and
then all new items stopped synchronising to the PDA. No errors were shown
on the ActiveSync program on the laptop or PDA.

In an attempt to fix the problem, I deleted the device relationship on the
laptop and PDA, which now synchronises no items at all - again showing no
errors in ActiveSync.

I have done a hard reset on the device to no avail.

There are some errors in the ActiveSync logs - eg in WCESLog.log

p(5168) t(3644) TraceToFile -> ERROR in CMAPIDataHandler::_GetDataForItem :
hr = 0x80004002 - DataHandler.cpp(1873)

I have also tried:

- synchronising a different PDA on the same laptop which worked
successfully.
- creating a new Outlook profile which gave the same error.
- Running scanpst on the Outlook PST file.

Any suggestions would be appreciated.

Thanks,

Brett.

Hi,
Are you able to connect? What is the exact error message?

Also, see
http://www.pocketpcfaq.com/faqs/acti...connection.htm

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com

"Brett Chalmers (AustralisPro)" <support@australispro.com.au> wrote in
message news:64E8EB8B-E302-48CA-916A-14D5EB26EA2B@microsoft.com...
>I have a Windows XP laptop, running Office 2007, with a HTC TyTn2 Windows
> Mobile 6 device and ActiveSync v4.5. The PDA is setup to sync Calendar,
> Contacts, and Tasks. The synchronisation worked fine for about 3 weeks,
> and
> then all new items stopped synchronising to the PDA. No errors were shown
> on the ActiveSync program on the laptop or PDA.
>
> In an attempt to fix the problem, I deleted the device relationship on the
> laptop and PDA, which now synchronises no items at all - again showing no
> errors in ActiveSync.
>
> I have done a hard reset on the device to no avail.
>
> There are some errors in the ActiveSync logs - eg in WCESLog.log
>
> p(5168) t(3644) TraceToFile -> ERROR in CMAPIDataHandler::_GetDataForItem
> :
> hr = 0x80004002 - DataHandler.cpp(1873)
>
> I have also tried:
>
> - synchronising a different PDA on the same laptop which worked
> successfully.
> - creating a new Outlook profile which gave the same error.
> - Running scanpst on the Outlook PST file.
>
> Any suggestions would be appreciated.
>
> Thanks,
>
> Brett.
>

Hi,
Are you able to connect? What is the exact error message?

Also, see
http://www.pocketpcfaq.com/faqs/acti...connection.htm

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com

"Brett Chalmers (AustralisPro)" <support@australispro.com.au> wrote in
message news:64E8EB8B-E302-48CA-916A-14D5EB26EA2B@microsoft.com...
>I have a Windows XP laptop, running Office 2007, with a HTC TyTn2 Windows
> Mobile 6 device and ActiveSync v4.5. The PDA is setup to sync Calendar,
> Contacts, and Tasks. The synchronisation worked fine for about 3 weeks,
> and
> then all new items stopped synchronising to the PDA. No errors were shown
> on the ActiveSync program on the laptop or PDA.
>
> In an attempt to fix the problem, I deleted the device relationship on the
> laptop and PDA, which now synchronises no items at all - again showing no
> errors in ActiveSync.
>
> I have done a hard reset on the device to no avail.
>
> There are some errors in the ActiveSync logs - eg in WCESLog.log
>
> p(5168) t(3644) TraceToFile -> ERROR in CMAPIDataHandler::_GetDataForItem
> :
> hr = 0x80004002 - DataHandler.cpp(1873)
>
> I have also tried:
>
> - synchronising a different PDA on the same laptop which worked
> successfully.
> - creating a new Outlook profile which gave the same error.
> - Running scanpst on the Outlook PST file.
>
> Any suggestions would be appreciated.
>
> Thanks,
>
> Brett.
>

Hi Chris,

Yes I'm able to connect - the ActiveSync window shows no errors. The only
indication that something is not right is that there are no
calendar/contact/task items on the PDA.

Here's another except from wceslog.log:

04/01/2008 12:33:16.266 p(5604) t(6136) TraceToFile -> ERROR in
CMAPIDataConverterBase::ConvertMAPIPropToDesktopSy ncObject : hr =
0x80004002 - DataConverter.cpp(4133)
04/01/2008 12:33:16.266 p(5604) t(6136) TraceToFile -> ERROR in
CMAPIDataHandler::_GetDataForItem : hr = 0x80004002 - DataHandler.cpp(1924)
04/01/2008 12:33:16.266 p(5604) t(6136) SyncMgr -> Opening Item: echo
CreateObject("Outlook.Application").GetNameSpace(" MAPI").GetItemFromId("00000000222EF0056E00044EBB38 10E369782281046B2400").Display
> foo.vbs && foo.vbs - mhelp.cpp(8587)
04/01/2008 12:33:16.266 p(5604) t(6136) SyncMgr -> Opening Item: echo
CreateObject("Outlook.Application").GetNameSpace(" MAPI").GetItemFromId("00000000222EF0056E00044EBB38 10E369782281246B2400").Display
> foo.vbs && foo.vbs - mhelp.cpp(8587)
04/01/2008 12:33:16.266 p(5604) t(6136) SyncMgr -> Opening Item: echo
CreateObject("Outlook.Application").GetNameSpace(" MAPI").GetItemFromId("00000000222EF0056E00044EBB38 10E369782281446B2400").Display
> foo.vbs && foo.vbs - mhelp.cpp(8587)

ActiveSync reports synchronisation successful.

I'm able to browse the web on the PDA through the USB connection ok.

It's a very similar problem to:

https://forums.microsoft.com/Windows...ID=65&pageid=0
http://forums.wireless.att.com/cng/b...hread.id=39464

Any other suggestions would be appreciated...


Thanks,

Brett.



"Chris De Herrera" <spam@pocketpctalk.com> wrote in message
news:OVHboLZnIHA.4744@TK2MSFTNGP06.phx.gbl...
> Hi,
> Are you able to connect? What is the exact error message?
>
> Also, see
> http://www.pocketpcfaq.com/faqs/acti...connection.htm
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.pocketpctalk.com
> http://www.tabletpctalk.com
> http://www.mobilitytalk.com
>
> "Brett Chalmers (AustralisPro)" <support@australispro.com.au> wrote in
> message news:64E8EB8B-E302-48CA-916A-14D5EB26EA2B@microsoft.com...
>>I have a Windows XP laptop, running Office 2007, with a HTC TyTn2 Windows
>> Mobile 6 device and ActiveSync v4.5. The PDA is setup to sync Calendar,
>> Contacts, and Tasks. The synchronisation worked fine for about 3 weeks,
>> and
>> then all new items stopped synchronising to the PDA. No errors were
>> shown
>> on the ActiveSync program on the laptop or PDA.
>>
>> In an attempt to fix the problem, I deleted the device relationship on
>> the
>> laptop and PDA, which now synchronises no items at all - again showing no
>> errors in ActiveSync.
>>
>> I have done a hard reset on the device to no avail.
>>
>> There are some errors in the ActiveSync logs - eg in WCESLog.log
>>
>> p(5168) t(3644) TraceToFile -> ERROR in CMAPIDataHandler::_GetDataForItem
>> :
>> hr = 0x80004002 - DataHandler.cpp(1873)
>>
>> I have also tried:
>>
>> - synchronising a different PDA on the same laptop which worked
>> successfully.
>> - creating a new Outlook profile which gave the same error.
>> - Running scanpst on the Outlook PST file.
>>
>> Any suggestions would be appreciated.
>>
>> Thanks,
>>
>> Brett.
>>
>

Hi Chris,

Yes I'm able to connect - the ActiveSync window shows no errors. The only
indication that something is not right is that there are no
calendar/contact/task items on the PDA.

Here's another except from wceslog.log:

04/01/2008 12:33:16.266 p(5604) t(6136) TraceToFile -> ERROR in
CMAPIDataConverterBase::ConvertMAPIPropToDesktopSy ncObject : hr =
0x80004002 - DataConverter.cpp(4133)
04/01/2008 12:33:16.266 p(5604) t(6136) TraceToFile -> ERROR in
CMAPIDataHandler::_GetDataForItem : hr = 0x80004002 - DataHandler.cpp(1924)
04/01/2008 12:33:16.266 p(5604) t(6136) SyncMgr -> Opening Item: echo
CreateObject("Outlook.Application").GetNameSpace(" MAPI").GetItemFromId("00000000222EF0056E00044EBB38 10E369782281046B2400").Display
> foo.vbs && foo.vbs - mhelp.cpp(8587)
04/01/2008 12:33:16.266 p(5604) t(6136) SyncMgr -> Opening Item: echo
CreateObject("Outlook.Application").GetNameSpace(" MAPI").GetItemFromId("00000000222EF0056E00044EBB38 10E369782281246B2400").Display
> foo.vbs && foo.vbs - mhelp.cpp(8587)
04/01/2008 12:33:16.266 p(5604) t(6136) SyncMgr -> Opening Item: echo
CreateObject("Outlook.Application").GetNameSpace(" MAPI").GetItemFromId("00000000222EF0056E00044EBB38 10E369782281446B2400").Display
> foo.vbs && foo.vbs - mhelp.cpp(8587)

ActiveSync reports synchronisation successful.

I'm able to browse the web on the PDA through the USB connection ok.

It's a very similar problem to:

https://forums.microsoft.com/Windows...ID=65&pageid=0
http://forums.wireless.att.com/cng/b...hread.id=39464

Any other suggestions would be appreciated...


Thanks,

Brett.



"Chris De Herrera" <spam@pocketpctalk.com> wrote in message
news:OVHboLZnIHA.4744@TK2MSFTNGP06.phx.gbl...
> Hi,
> Are you able to connect? What is the exact error message?
>
> Also, see
> http://www.pocketpcfaq.com/faqs/acti...connection.htm
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.pocketpctalk.com
> http://www.tabletpctalk.com
> http://www.mobilitytalk.com
>
> "Brett Chalmers (AustralisPro)" <support@australispro.com.au> wrote in
> message news:64E8EB8B-E302-48CA-916A-14D5EB26EA2B@microsoft.com...
>>I have a Windows XP laptop, running Office 2007, with a HTC TyTn2 Windows
>> Mobile 6 device and ActiveSync v4.5. The PDA is setup to sync Calendar,
>> Contacts, and Tasks. The synchronisation worked fine for about 3 weeks,
>> and
>> then all new items stopped synchronising to the PDA. No errors were
>> shown
>> on the ActiveSync program on the laptop or PDA.
>>
>> In an attempt to fix the problem, I deleted the device relationship on
>> the
>> laptop and PDA, which now synchronises no items at all - again showing no
>> errors in ActiveSync.
>>
>> I have done a hard reset on the device to no avail.
>>
>> There are some errors in the ActiveSync logs - eg in WCESLog.log
>>
>> p(5168) t(3644) TraceToFile -> ERROR in CMAPIDataHandler::_GetDataForItem
>> :
>> hr = 0x80004002 - DataHandler.cpp(1873)
>>
>> I have also tried:
>>
>> - synchronising a different PDA on the same laptop which worked
>> successfully.
>> - creating a new Outlook profile which gave the same error.
>> - Running scanpst on the Outlook PST file.
>>
>> Any suggestions would be appreciated.
>>
>> Thanks,
>>
>> Brett.
>>
>

I know it's will not help you but I have the exact same problem with my new
HTC Touch running XP and Office 2007. On my PC I am also running a virtual XP
machine and from that virtual machine I can sync my HTC without any issues.
So I suspect it is an hardware problem. By the way my host PC is a Mac
running XP with Boot Camp...


"Chris De Herrera" wrote:

> Hi,
> Are you able to connect? What is the exact error message?
>
> Also, see
> http://www.pocketpcfaq.com/faqs/acti...connection.htm
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.pocketpctalk.com
> http://www.tabletpctalk.com
> http://www.mobilitytalk.com
>
> "Brett Chalmers (AustralisPro)" <support@australispro.com.au> wrote in
> message news:64E8EB8B-E302-48CA-916A-14D5EB26EA2B@microsoft.com...
> >I have a Windows XP laptop, running Office 2007, with a HTC TyTn2 Windows
> > Mobile 6 device and ActiveSync v4.5. The PDA is setup to sync Calendar,
> > Contacts, and Tasks. The synchronisation worked fine for about 3 weeks,
> > and
> > then all new items stopped synchronising to the PDA. No errors were shown
> > on the ActiveSync program on the laptop or PDA.
> >
> > In an attempt to fix the problem, I deleted the device relationship on the
> > laptop and PDA, which now synchronises no items at all - again showing no
> > errors in ActiveSync.
> >
> > I have done a hard reset on the device to no avail.
> >
> > There are some errors in the ActiveSync logs - eg in WCESLog.log
> >
> > p(5168) t(3644) TraceToFile -> ERROR in CMAPIDataHandler::_GetDataForItem
> > :
> > hr = 0x80004002 - DataHandler.cpp(1873)
> >
> > I have also tried:
> >
> > - synchronising a different PDA on the same laptop which worked
> > successfully.
> > - creating a new Outlook profile which gave the same error.
> > - Running scanpst on the Outlook PST file.
> >
> > Any suggestions would be appreciated.
> >
> > Thanks,
> >
> > Brett.
> >
>
>

By the way I did reinstall my host computer with Vista and now everything
works just fine...

I found a cause and a fix for this. It started happening to me after
installing the microsoft exchange system management tools which
apparently installs its own mapi hooks. I uninstalled that and then
ran the mapi fix under "c:\windows\system32\fixmapi.exe".