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  #1 (permalink)  
Old 07-18-2008, 05:18 PM
=?Utf-8?B?YmVhY2hpbg==?=
 
Posts: n/a
Major Problems

Hi,
I have 2 questions..........

First...

I am using a Dell Axim X51v. I installed the software that was on the disk
and because Outlook 2003 was on there, it did something to my Outlook 2007. I
can't find it anymore. Outlook came with my laptop, so I do not have any
disks that I can replace it with. Any suggestions?

2nd question.......

For about a week, everything was working fine. Everything was syncing. Now,
everytime I try and sync, I get the error message -
windows\system32\act9ext.dll could not be installed or loaded. There is now
no sync between my pda and my computer.
Can anyone help me with this?

Thanks!

Kellie
--
www.PagesofaLifetime.com
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  #2 (permalink)  
Old 07-18-2008, 06:46 PM
Chris De Herrera
 
Posts: n/a
Re: Major Problems

Hi,
If your Axim shipped with Outlook 2003, it probably uninstalled Outlook 2007
and replaced it. I would contact the manufacturer of the laptop about
getting a cd so you can reinstall Office. There are diferences between the
OEM version and the version you can purchase at the store so the key must
match the version type.

Do you have Act installed on this PC? Then this is the cause of the
problem. This DLL is an add-on for Outlook. So you may have to disable it
or reinstall Act.

Sincerely,

--
Chris De Herrera
http://www.pocketpcfaq.com
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"beachin" <beachin@discussions.microsoft.com> wrote in message
news:7E2777FB-86CC-4CF3-92F7-A2EBBDFD75FE@microsoft.com...
> Hi,
> I have 2 questions..........
>
> First...
>
> I am using a Dell Axim X51v. I installed the software that was on the disk
> and because Outlook 2003 was on there, it did something to my Outlook
> 2007. I
> can't find it anymore. Outlook came with my laptop, so I do not have any
> disks that I can replace it with. Any suggestions?
>
> 2nd question.......
>
> For about a week, everything was working fine. Everything was syncing.
> Now,
> everytime I try and sync, I get the error message -
> windows\system32\act9ext.dll could not be installed or loaded. There is
> now
> no sync between my pda and my computer.
> Can anyone help me with this?
>
> Thanks!
>
> Kellie
> --
> www.PagesofaLifetime.com


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  #3 (permalink)  
Old 07-20-2008, 05:48 AM
Todd Allcock
 
Posts: n/a
Re: Major Problems

At 18 Jul 2008 10:18:01 -0700 beachin wrote:

> I am using a Dell Axim X51v. I installed the software that was on the

disk
> and because Outlook 2003 was on there, it did something to my Outlook 2007.

I
> can't find it anymore. Outlook came with my laptop, so I do not have any
> disks that I can replace it with. Any suggestions?



I assume, if the laptop came with Ofice 2k7, the images of the disks are in
a "recovery" partition on your hard disk, so the "Repair" function of
Office should work, as should a reinstall.


> 2nd question.......
>
> For about a week, everything was working fine. Everything was syncing. Now,


> everytime I try and sync, I get the error message -
> windows\system32\act9ext.dll could not be installed or loaded. There is

now
> no sync between my pda and my computer.
> Can anyone help me with this?


That DLL is part of an Outlook plug-in from Act! 2007. Apparently it
sometimes sticks around even after uninstalling Act.

A quick Google search came up with this:
http://help.lockergnome.com/office/r...e-Outlook-Add-
ftopict996422.html, which suggests:

"Go to 'Tools|Options|Other|Advanced Options|Add-in Manager' and see if you
have the Act! add-in listed. If it is, uncheck its checkbox; this will
prevent Outlook from trying to use it and should eliminate the error
message."


Good luck!



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