When connecting via USB, it says it is starting to sync the goes back
to looking for network and hangs there.

We have unchecked the advanced network functions, upgraded from Office
2003 to Office 2007, run the office diagnostic, removed and replaced
the device several times, and spent hours on the phone with verizon
and samsung--no luck at all.

The only change noticed in trying all these was that under network
connections, the first several attempts did not yield a new connection
for us to adjust the properties on (as the troubleshooting guide on
the phone instructs) and then it started to. There are also two
choices under the connections--USB and USB-serial --so we tried again--
nothing.

Any and all suggestions would be greatly appreciated.

Thank you.