Hello, I have a Dell A920 printer and have been printing Word 2003 documents
just fine until a few months ago.

My problem now is that when I try to print out an envelope in Word, the ink
comes out green. No matter what settings are selected and the font colors,
it prints out green. This is only for envelopes.

Any ideas?
Thanks

For some unfathomable reason, some inkjet printers use composite black (made
up of the colors in the color ink cartridge) instead of true black (from the
black cartridge) for envelopes and other small-format papers. If you're low
on one of the colors in the color cartridge, you'll get this effect. You can
try changing the color setting in Word from Automatic to Black, but I doubt
this will help; you probably just need to replace the cartridge.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Randy" <Randy@discussions.microsoft.com> wrote in message
news:943FE28C-45DD-47D1-A1F9-0B10395CCAD7@microsoft.com...
> Hello, I have a Dell A920 printer and have been printing Word 2003
> documents
> just fine until a few months ago.
>
> My problem now is that when I try to print out an envelope in Word, the
> ink
> comes out green. No matter what settings are selected and the font
> colors,
> it prints out green. This is only for envelopes.
>
> Any ideas?
> Thanks
>

Hi Suzanne,

Wow, thank you. I had just put a new color cartridge in about a month ago,
I rarely print color so I didn't realize there was no red coming out at all.
Seems I got a bogus cartidge. Just replaced it with another new color
cartridge and tried printing the envelope again and it came out black.

"Suzanne S. Barnhill" wrote:

> For some unfathomable reason, some inkjet printers use composite black (made
> up of the colors in the color ink cartridge) instead of true black (from the
> black cartridge) for envelopes and other small-format papers. If you're low
> on one of the colors in the color cartridge, you'll get this effect. You can
> try changing the color setting in Word from Automatic to Black, but I doubt
> this will help; you probably just need to replace the cartridge.
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
>
> "Randy" <Randy@discussions.microsoft.com> wrote in message
> news:943FE28C-45DD-47D1-A1F9-0B10395CCAD7@microsoft.com...
> > Hello, I have a Dell A920 printer and have been printing Word 2003
> > documents
> > just fine until a few months ago.
> >
> > My problem now is that when I try to print out an envelope in Word, the
> > ink
> > comes out green. No matter what settings are selected and the font
> > colors,
> > it prints out green. This is only for envelopes.
> >
> > Any ideas?
> > Thanks
> >
>
>
>

Glad you got it sorted. Hope you can get a refund on the defective
cartridge.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Randy" <Randy@discussions.microsoft.com> wrote in message
news530EB19-4729-4317-967F-679E7E4931E8@microsoft.com...
> Hi Suzanne,
>
> Wow, thank you. I had just put a new color cartridge in about a month
> ago,
> I rarely print color so I didn't realize there was no red coming out at
> all.
> Seems I got a bogus cartidge. Just replaced it with another new color
> cartridge and tried printing the envelope again and it came out black.
>
> "Suzanne S. Barnhill" wrote:
>
>> For some unfathomable reason, some inkjet printers use composite black
>> (made
>> up of the colors in the color ink cartridge) instead of true black (from
>> the
>> black cartridge) for envelopes and other small-format papers. If you're
>> low
>> on one of the colors in the color cartridge, you'll get this effect. You
>> can
>> try changing the color setting in Word from Automatic to Black, but I
>> doubt
>> this will help; you probably just need to replace the cartridge.
>>
>> --
>> Suzanne S. Barnhill
>> Microsoft MVP (Word)
>> Words into Type
>> Fairhope, Alabama USA
>>
>> "Randy" <Randy@discussions.microsoft.com> wrote in message
>> news:943FE28C-45DD-47D1-A1F9-0B10395CCAD7@microsoft.com...
>> > Hello, I have a Dell A920 printer and have been printing Word 2003
>> > documents
>> > just fine until a few months ago.
>> >
>> > My problem now is that when I try to print out an envelope in Word, the
>> > ink
>> > comes out green. No matter what settings are selected and the font
>> > colors,
>> > it prints out green. This is only for envelopes.
>> >
>> > Any ideas?
>> > Thanks
>> >
>>
>>
>>
>