tI recently got a new desktop at work. I set all up and installed Office
Basic Edition 2003. I did not get any errors while installing.

When I use Word, I cannot set macros, as I had finally determined that I did
not have normal.dot template and some of the fonts are missing and when I use
Windows Explorer to search my Hard Drive or Network drives, I get an error
message stating that it has encountered and error and needs to shut down and
then it locks up my computer. Any thoughts

If I reinstall Office, how to completely remove all files so can have a good
reinstall.

Any help would be greatly appreciated
thanks

You need a locally installed printer driver set as the Windows default: that
will sort your font problem and possibly most of the other problems.

Normal.dot isn't created until you make a change to Word's defaults that
needs a normal.dot in order to save the configuration change. Changes such
as default font, default paper or margins, etc all need a normal.dot.

Reinstalling Office will not resolve any problems.

--
Terry Farrell - MSWord MVP

"Theresa" <Theresa@discussions.microsoft.com> wrote in message
news:560F9FE1-8C60-4573-9AAC-C0B13AF4E503@microsoft.com...
> tI recently got a new desktop at work. I set all up and installed Office
> Basic Edition 2003. I did not get any errors while installing.
>
> When I use Word, I cannot set macros, as I had finally determined that I
> did
> not have normal.dot template and some of the fonts are missing and when I
> use
> Windows Explorer to search my Hard Drive or Network drives, I get an error
> message stating that it has encountered and error and needs to shut down
> and
> then it locks up my computer. Any thoughts
>
> If I reinstall Office, how to completely remove all files so can have a
> good
> reinstall.
>
> Any help would be greatly appreciated
> thanks
>

I have several printers installed i.e. network printer, color printer etc.
is that what you mean

"Terry Farrell" wrote:

> You need a locally installed printer driver set as the Windows default: that
> will sort your font problem and possibly most of the other problems.
>
> Normal.dot isn't created until you make a change to Word's defaults that
> needs a normal.dot in order to save the configuration change. Changes such
> as default font, default paper or margins, etc all need a normal.dot.
>
> Reinstalling Office will not resolve any problems.
>
> --
> Terry Farrell - MSWord MVP
>
> "Theresa" <Theresa@discussions.microsoft.com> wrote in message
> news:560F9FE1-8C60-4573-9AAC-C0B13AF4E503@microsoft.com...
> > tI recently got a new desktop at work. I set all up and installed Office
> > Basic Edition 2003. I did not get any errors while installing.
> >
> > When I use Word, I cannot set macros, as I had finally determined that I
> > did
> > not have normal.dot template and some of the fonts are missing and when I
> > use
> > Windows Explorer to search my Hard Drive or Network drives, I get an error
> > message stating that it has encountered and error and needs to shut down
> > and
> > then it locks up my computer. Any thoughts
> >
> > If I reinstall Office, how to completely remove all files so can have a
> > good
> > reinstall.
> >
> > Any help would be greatly appreciated
> > thanks
> >
>

Are the printer drivers installed on the machine LOCALLY? Missing fonts are
because Word cannot see a local printer driver.

Terry

"Theresa" <Theresa@discussions.microsoft.com> wrote in message
news:546CFC3E-838A-4B1E-987E-BD72318040DE@microsoft.com...
>I have several printers installed i.e. network printer, color printer etc.
> is that what you mean
>
> "Terry Farrell" wrote:
>
>> You need a locally installed printer driver set as the Windows default:
>> that
>> will sort your font problem and possibly most of the other problems.
>>
>> Normal.dot isn't created until you make a change to Word's defaults that
>> needs a normal.dot in order to save the configuration change. Changes
>> such
>> as default font, default paper or margins, etc all need a normal.dot.
>>
>> Reinstalling Office will not resolve any problems.
>>
>> --
>> Terry Farrell - MSWord MVP
>>
>> "Theresa" <Theresa@discussions.microsoft.com> wrote in message
>> news:560F9FE1-8C60-4573-9AAC-C0B13AF4E503@microsoft.com...
>> > tI recently got a new desktop at work. I set all up and installed
>> > Office
>> > Basic Edition 2003. I did not get any errors while installing.
>> >
>> > When I use Word, I cannot set macros, as I had finally determined that
>> > I
>> > did
>> > not have normal.dot template and some of the fonts are missing and when
>> > I
>> > use
>> > Windows Explorer to search my Hard Drive or Network drives, I get an
>> > error
>> > message stating that it has encountered and error and needs to shut
>> > down
>> > and
>> > then it locks up my computer. Any thoughts
>> >
>> > If I reinstall Office, how to completely remove all files so can have a
>> > good
>> > reinstall.
>> >
>> > Any help would be greatly appreciated
>> > thanks
>> >
>>