dear sir/madam,

i had a problem with an anti virus software where it is telling me to
reinstall. however as the software came with the computer and i don't have a
password I need to remove it completely so that i can install a new version.

however, i cannot get support from the actual people, so i was wondering if
you can tell me how i reformat my hard drive even thought the windows xp
professional operating system hasn't failed.

i need to reformat so i can install a new virus protector. however it won't
allow me to do it without removing the other one. any help would be most
appreciated.

courtney wrote:

> dear sir/madam,
>
> i had a problem with an anti virus software where it is telling me to
> reinstall. however as the software came with the computer and i don't
> have a password I need to remove it completely so that i can install a new
> version.
>
> however, i cannot get support from the actual people, so i was wondering
> if you can tell me how i reformat my hard drive even thought the windows
> xp professional operating system hasn't failed.
>
> i need to reformat so i can install a new virus protector. however it
> won't
> allow me to do it without removing the other one. any help would be most
> appreciated.

Your post is light on details. For instance, you forgot to tell us the name
of the current antivirus. Where does the password enter into this equation?
What do you mean you "need to reformat"? You don't need to do a clean
install of Windows to uninstall/install an antivirus! Is this a used
computer that was part of a domain?

We need answers in order to give you the focused help you want. Please
remember that we can't see your computer from here.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ