My mother-in-law has a Compaq Presario desktop running WinXP Home edition.
40GB HD with 26GB free. Last week, while trying to install an upgrade to
Norton antivirus. she encountered problems with the installation and was
unable to compete the process. Somehow, it also affected MS Works 2002
(unable to run the word processor). After a couple of days of trying, i
believe I have uninstalled Norton & MS Works (with the intent of
re-installing both). Initially, I thought I was having problems with MS
Installer> It kept ending prematurely. I believe I now have that running
properly (somewhere along the line, the OS booted in Safe mode & Ive
corrected that). However< I am still not able to install Works: getting
error about not enough disk space available, when I know there is. I've also
not been able to re-install Nrton. Suggestion?

Johndun wrote:
> My mother-in-law has a Compaq Presario desktop running WinXP Home
> edition. 40GB HD with 26GB free. Last week, while trying to install
> an upgrade to Norton antivirus. she encountered problems with the
> installation and was unable to compete the process. Somehow, it also
> affected MS Works 2002 (unable to run the word processor). After a
> couple of days of trying, i believe I have uninstalled Norton & MS
> Works (with the intent of re-installing both). Initially, I thought
> I was having problems with MS Installer> It kept ending prematurely.
> I believe I now have that running properly (somewhere along the line,
> the OS booted in Safe mode & Ive corrected that). However< I am
> still not able to install Works: getting error about not enough disk
> space available, when I know there is. I've also not been able to
> re-install Nrton. Suggestion?

Run System Restore in Safe Mode (since Norton interferes with System
Restore). Pick a date prior to the upgrade attempt.

Consider uninstalling Norton. It doesn't play well with many programs.
There are many superior alternatives (NOD32, AVG, Avast to name a few).

Daave, thanks for the suggestion, however, there does not apear to be any
previous checkpoints available in System restore. Apparently, she did not
know to create one. Any other suggestions?

"Daave" wrote:

> Johndun wrote:
> > My mother-in-law has a Compaq Presario desktop running WinXP Home
> > edition. 40GB HD with 26GB free. Last week, while trying to install
> > an upgrade to Norton antivirus. she encountered problems with the
> > installation and was unable to compete the process. Somehow, it also
> > affected MS Works 2002 (unable to run the word processor). After a
> > couple of days of trying, i believe I have uninstalled Norton & MS
> > Works (with the intent of re-installing both). Initially, I thought
> > I was having problems with MS Installer> It kept ending prematurely.
> > I believe I now have that running properly (somewhere along the line,
> > the OS booted in Safe mode & Ive corrected that). However< I am
> > still not able to install Works: getting error about not enough disk
> > space available, when I know there is. I've also not been able to
> > re-install Nrton. Suggestion?
>
> Run System Restore in Safe Mode (since Norton interferes with System
> Restore). Pick a date prior to the upgrade attempt.
>
> Consider uninstalling Norton. It doesn't play well with many programs.
> There are many superior alternatives (NOD32, AVG, Avast to name a few).
>
>
>

Johndun wrote:
> Daave, thanks for the suggestion, however, there does not apear to be
> any previous checkpoints available in System restore. Apparently,
> she did not know to create one. Any other suggestions?

You earlier mentioned there was not enough disk space available.

How large is the drive? How much free space is there?

40GB drive, 27GB free

"Daave" wrote:

> Johndun wrote:
> > Daave, thanks for the suggestion, however, there does not apear to be
> > any previous checkpoints available in System restore. Apparently,
> > she did not know to create one. Any other suggestions?
>
> You earlier mentioned there was not enough disk space available.
>
> How large is the drive? How much free space is there?
>
>
>

Johndun wrote:

> "Daave" wrote:
>
>> Johndun wrote:
>>> Daave, thanks for the suggestion, however, there does not apear to
>>> be any previous checkpoints available in System restore.
>>> Apparently, she did not know to create one. Any other suggestions?
>>
>> You earlier mentioned there was not enough disk space available.
>>
>> How large is the drive? How much free space is there?

> 40GB drive, 27GB free

What is the *exact* error message? Use Event Viewer:

http://support.microsoft.com/kb/308427

The last couple System errors look like:
1.
User: NT AUTHORITY\SYSTEM
Computer: COMPAQ
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

2.
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 7/26/2008
Time: 11:18:18 AM
User: COMPAQ\Lorraine Kain
Computer: COMPAQ
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And the last few from the application error log look like:

1.
Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 8
Date: 7/26/2008
Time: 12:16:40 PM
User: N/A
Computer: COMPAQ
Description:
Failed auto update retrieval of third-party root list sequence number from:
<http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: The specified server cannot perform the requested operation.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

2.
Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 11
Date: 7/26/2008
Time: 12:16:40 PM
User: N/A
Computer: COMPAQ
Description:
Failed extract of third-party root list from auto update cab at:
<http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: Access is denied.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

3.
Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 8
Date: 7/26/2008
Time: 12:16:40 PM
User: N/A
Computer: COMPAQ
Description:
Failed auto update retrieval of third-party root list sequence number from:
<http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: This operation returned because the timeout period expired.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

4.

Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 11
Date: 7/26/2008
Time: 12:16:25 PM
User: N/A
Computer: COMPAQ
Description:
Failed extract of third-party root list from auto update cab at:
<http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: Access is denied.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

5.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 7/26/2008
Time: 11:15:46 AM
User: NT AUTHORITY\SYSTEM
Computer: COMPAQ
Description:
Windows saved user COMPAQ\Administrator registry while an application or
service was still using the registry during log off. The memory used by the
user's registry has not been freed. The registry will be unloaded when it is
no longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


"Daave" wrote:

> Johndun wrote:
>
> > "Daave" wrote:
> >
> >> Johndun wrote:
> >>> Daave, thanks for the suggestion, however, there does not apear to
> >>> be any previous checkpoints available in System restore.
> >>> Apparently, she did not know to create one. Any other suggestions?
> >>
> >> You earlier mentioned there was not enough disk space available.
> >>
> >> How large is the drive? How much free space is there?
>
> > 40GB drive, 27GB free
>
> What is the *exact* error message? Use Event Viewer:
>
> http://support.microsoft.com/kb/308427
>
>
>

At this point I would just make sure all her data is backed up and then
perform a Repair Install. Hopefully you have an XP Installation CD.

Johndun wrote:
> The last couple System errors look like:
> 1.
> User: NT AUTHORITY\SYSTEM
> Computer: COMPAQ
> Description:
> DCOM got error "This service cannot be started in Safe Mode "
> attempting to
> start the service EventSystem with arguments "" in order to run the
> server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
>
> 2.
> Event Type: Error
> Event Source: DCOM
> Event Category: None
> Event ID: 10005
> Date: 7/26/2008
> Time: 11:18:18 AM
> User: COMPAQ\Lorraine Kain
> Computer: COMPAQ
> Description:
> DCOM got error "This service cannot be started in Safe Mode "
> attempting to
> start the service EventSystem with arguments "" in order to run the
> server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> And the last few from the application error log look like:
>
> 1.
> Event Type: Error
> Event Source: crypt32
> Event Category: None
> Event ID: 8
> Date: 7/26/2008
> Time: 12:16:40 PM
> User: N/A
> Computer: COMPAQ
> Description:
> Failed auto update retrieval of third-party root list sequence number
> from:
> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
> with error: The specified server cannot perform the requested
> operation.
>
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> 2.
> Event Type: Error
> Event Source: crypt32
> Event Category: None
> Event ID: 11
> Date: 7/26/2008
> Time: 12:16:40 PM
> User: N/A
> Computer: COMPAQ
> Description:
> Failed extract of third-party root list from auto update cab at:
> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab>
> with error: Access is denied.
>
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> 3.
> Event Type: Error
> Event Source: crypt32
> Event Category: None
> Event ID: 8
> Date: 7/26/2008
> Time: 12:16:40 PM
> User: N/A
> Computer: COMPAQ
> Description:
> Failed auto update retrieval of third-party root list sequence number
> from:
> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
> with error: This operation returned because the timeout period
> expired.
>
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> 4.
>
> Event Type: Error
> Event Source: crypt32
> Event Category: None
> Event ID: 11
> Date: 7/26/2008
> Time: 12:16:25 PM
> User: N/A
> Computer: COMPAQ
> Description:
> Failed extract of third-party root list from auto update cab at:
> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab>
> with error: Access is denied.
>
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> 5.
>
> Event Type: Warning
> Event Source: Userenv
> Event Category: None
> Event ID: 1517
> Date: 7/26/2008
> Time: 11:15:46 AM
> User: NT AUTHORITY\SYSTEM
> Computer: COMPAQ
> Description:
> Windows saved user COMPAQ\Administrator registry while an application
> or
> service was still using the registry during log off. The memory used
> by the
> user's registry has not been freed. The registry will be unloaded
> when it is
> no longer in use.
>
> This is often caused by services running as a user account, try
> configuring
> the services to run in either the LocalService or NetworkService
> account.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.

I have the Compaq recovery CD's. I'll back the data up first, then try to
repair the installation. Thanks for your help

"Daave" wrote:

> At this point I would just make sure all her data is backed up and then
> perform a Repair Install. Hopefully you have an XP Installation CD.
>
> Johndun wrote:
> > The last couple System errors look like:
> > 1.
> > User: NT AUTHORITY\SYSTEM
> > Computer: COMPAQ
> > Description:
> > DCOM got error "This service cannot be started in Safe Mode "
> > attempting to
> > start the service EventSystem with arguments "" in order to run the
> > server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
> >
> > 2.
> > Event Type: Error
> > Event Source: DCOM
> > Event Category: None
> > Event ID: 10005
> > Date: 7/26/2008
> > Time: 11:18:18 AM
> > User: COMPAQ\Lorraine Kain
> > Computer: COMPAQ
> > Description:
> > DCOM got error "This service cannot be started in Safe Mode "
> > attempting to
> > start the service EventSystem with arguments "" in order to run the
> > server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> > And the last few from the application error log look like:
> >
> > 1.
> > Event Type: Error
> > Event Source: crypt32
> > Event Category: None
> > Event ID: 8
> > Date: 7/26/2008
> > Time: 12:16:40 PM
> > User: N/A
> > Computer: COMPAQ
> > Description:
> > Failed auto update retrieval of third-party root list sequence number
> > from:
> > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
> > with error: The specified server cannot perform the requested
> > operation.
> >
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> > 2.
> > Event Type: Error
> > Event Source: crypt32
> > Event Category: None
> > Event ID: 11
> > Date: 7/26/2008
> > Time: 12:16:40 PM
> > User: N/A
> > Computer: COMPAQ
> > Description:
> > Failed extract of third-party root list from auto update cab at:
> > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab>
> > with error: Access is denied.
> >
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> > 3.
> > Event Type: Error
> > Event Source: crypt32
> > Event Category: None
> > Event ID: 8
> > Date: 7/26/2008
> > Time: 12:16:40 PM
> > User: N/A
> > Computer: COMPAQ
> > Description:
> > Failed auto update retrieval of third-party root list sequence number
> > from:
> > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
> > with error: This operation returned because the timeout period
> > expired.
> >
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> > 4.
> >
> > Event Type: Error
> > Event Source: crypt32
> > Event Category: None
> > Event ID: 11
> > Date: 7/26/2008
> > Time: 12:16:25 PM
> > User: N/A
> > Computer: COMPAQ
> > Description:
> > Failed extract of third-party root list from auto update cab at:
> > <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab>
> > with error: Access is denied.
> >
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> > 5.
> >
> > Event Type: Warning
> > Event Source: Userenv
> > Event Category: None
> > Event ID: 1517
> > Date: 7/26/2008
> > Time: 11:15:46 AM
> > User: NT AUTHORITY\SYSTEM
> > Computer: COMPAQ
> > Description:
> > Windows saved user COMPAQ\Administrator registry while an application
> > or
> > service was still using the registry during log off. The memory used
> > by the
> > user's registry has not been freed. The registry will be unloaded
> > when it is
> > no longer in use.
> >
> > This is often caused by services running as a user account, try
> > configuring
> > the services to run in either the LocalService or NetworkService
> > account.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
>
>
>

YW.

I am not familiar with Compaq's recovery CDs, so I'm not sure a Repair
install is an option. If it is, great. If not, a clean install can
always be done.

And make sure you stay away from Norton and McAfee!

Once the PC is to her liking -- with all of the Service Packs programs,
settings, etc., I recommend that you image the drive with a program like
Acronis True Image. Then it will be extremely easy to go back to a
pristine working state.

Good luck.


Johndun wrote:
> I have the Compaq recovery CD's. I'll back the data up first, then
> try to repair the installation. Thanks for your help
>
> "Daave" wrote:
>
>> At this point I would just make sure all her data is backed up and
>> then perform a Repair Install. Hopefully you have an XP Installation
>> CD.
>>
>> Johndun wrote:
>>> The last couple System errors look like:
>>> 1.
>>> User: NT AUTHORITY\SYSTEM
>>> Computer: COMPAQ
>>> Description:
>>> DCOM got error "This service cannot be started in Safe Mode "
>>> attempting to
>>> start the service EventSystem with arguments "" in order to run the
>>> server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
>>>
>>> 2.
>>> Event Type: Error
>>> Event Source: DCOM
>>> Event Category: None
>>> Event ID: 10005
>>> Date: 7/26/2008
>>> Time: 11:18:18 AM
>>> User: COMPAQ\Lorraine Kain
>>> Computer: COMPAQ
>>> Description:
>>> DCOM got error "This service cannot be started in Safe Mode "
>>> attempting to
>>> start the service EventSystem with arguments "" in order to run the
>>> server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
>>>
>>> For more information, see Help and Support Center at
>>> http://go.microsoft.com/fwlink/events.asp.
>>>
>>> And the last few from the application error log look like:
>>>
>>> 1.
>>> Event Type: Error
>>> Event Source: crypt32
>>> Event Category: None
>>> Event ID: 8
>>> Date: 7/26/2008
>>> Time: 12:16:40 PM
>>> User: N/A
>>> Computer: COMPAQ
>>> Description:
>>> Failed auto update retrieval of third-party root list sequence
>>> number from:
>>> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
>>> with error: The specified server cannot perform the requested
>>> operation.
>>>
>>>
>>> For more information, see Help and Support Center at
>>> http://go.microsoft.com/fwlink/events.asp.
>>>
>>> 2.
>>> Event Type: Error
>>> Event Source: crypt32
>>> Event Category: None
>>> Event ID: 11
>>> Date: 7/26/2008
>>> Time: 12:16:40 PM
>>> User: N/A
>>> Computer: COMPAQ
>>> Description:
>>> Failed extract of third-party root list from auto update cab at:
>>> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab>
>>> with error: Access is denied.
>>>
>>>
>>> For more information, see Help and Support Center at
>>> http://go.microsoft.com/fwlink/events.asp.
>>>
>>> 3.
>>> Event Type: Error
>>> Event Source: crypt32
>>> Event Category: None
>>> Event ID: 8
>>> Date: 7/26/2008
>>> Time: 12:16:40 PM
>>> User: N/A
>>> Computer: COMPAQ
>>> Description:
>>> Failed auto update retrieval of third-party root list sequence
>>> number from:
>>> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
>>> with error: This operation returned because the timeout period
>>> expired.
>>>
>>>
>>> For more information, see Help and Support Center at
>>> http://go.microsoft.com/fwlink/events.asp.
>>>
>>> 4.
>>>
>>> Event Type: Error
>>> Event Source: crypt32
>>> Event Category: None
>>> Event ID: 11
>>> Date: 7/26/2008
>>> Time: 12:16:25 PM
>>> User: N/A
>>> Computer: COMPAQ
>>> Description:
>>> Failed extract of third-party root list from auto update cab at:
>>> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab>
>>> with error: Access is denied.
>>>
>>>
>>> For more information, see Help and Support Center at
>>> http://go.microsoft.com/fwlink/events.asp.
>>>
>>> 5.
>>>
>>> Event Type: Warning
>>> Event Source: Userenv
>>> Event Category: None
>>> Event ID: 1517
>>> Date: 7/26/2008
>>> Time: 11:15:46 AM
>>> User: NT AUTHORITY\SYSTEM
>>> Computer: COMPAQ
>>> Description:
>>> Windows saved user COMPAQ\Administrator registry while an
>>> application or
>>> service was still using the registry during log off. The memory used
>>> by the
>>> user's registry has not been freed. The registry will be unloaded
>>> when it is
>>> no longer in use.
>>>
>>> This is often caused by services running as a user account, try
>>> configuring
>>> the services to run in either the LocalService or NetworkService
>>> account.
>>>
>>> For more information, see Help and Support Center at
>>> http://go.microsoft.com/fwlink/events.asp.