I downloaded the Diagnostic to a diskette but nothing happens! All I get is
a black screen and nothing moving. Is this meant for XP SP3?
http://oca.microsoft.com/en/windiag.asp

Thank you

JB

wouldn't matter what sp
you have, since the diagnostic
utility analyzes the physical
hardware and runs
independently and before
the o.s. launches.

double check your download
and utilization of it:

http://oca.microsoft.com/en/windiag.asp#top

perhaps if your memory simply
has gone to mars, then perhaps the
issue you posted "are" the results.

maybe you can provide more
feedback after you double check
the above.
--

db·´¯`·...¸><)))º>

"Peter" <abc@here.com> wrote in message news:eVADpDn8IHA.4988@TK2MSFTNGP04.phx.gbl...
>I downloaded the Diagnostic to a diskette but nothing happens! All I get is a black screen and nothing moving. Is this meant for
>XP SP3?
> http://oca.microsoft.com/en/windiag.asp
>
> Thank you
>
> JB
>

Peter wrote:

> I downloaded the Diagnostic to a diskette but nothing happens! All I get is
> a black screen and nothing moving. Is this meant for XP SP3?
> http://oca.microsoft.com/en/windiag.asp
>
> Thank you
>
> JB
>
>

Yes. Did you read the " Quick Start Information " section, create the
startup disk, and then set the boot sequence correctly ?


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Thanks

I've tried again.

I did as instructed and have a diskette with the file Windiag (252,912
bytes)

I went into setup and, yes, it should read drive a: first.

In any case when I reboot with the diskette I get a black screen that at the
beginning shows 'Loading.....'

But then nothing happens. The screen remains black. I waited 10 minutes
and turned off the laptop before restaring normally.

How long should the check take? Should there be anything on screen more or
less immediately, or do I now look for the resilts elsewhere in the hard
disk?

Thank you for your help.

Incidentally, the computer has been very slow, but over the last few days I
got rid of some prograns and now it runs fine. So, I would be very
surprised if there was anything very wrong with the memory.

JB




" db.·.. ><))) ·>` .. ." <databaseben.public.newsgroup.microsoft.com>
escreveu na mensagem news:OAxyw0n8IHA.1204@TK2MSFTNGP04.phx.gbl...
> wouldn't matter what sp
> you have, since the diagnostic
> utility analyzes the physical
> hardware and runs
> independently and before
> the o.s. launches.
>
> double check your download
> and utilization of it:
>
> http://oca.microsoft.com/en/windiag.asp#top
>
> perhaps if your memory simply
> has gone to mars, then perhaps the
> issue you posted "are" the results.
>
> maybe you can provide more
> feedback after you double check
> the above.
> --
>
> db·´¯`·...¸><)))º>
>
> "Peter" <abc@here.com> wrote in message
> news:eVADpDn8IHA.4988@TK2MSFTNGP04.phx.gbl...
>>I downloaded the Diagnostic to a diskette but nothing happens! All I get
>>is a black screen and nothing moving. Is this meant for XP SP3?
>> http://oca.microsoft.com/en/windiag.asp
>>
>> Thank you
>>
>> JB
>>
>

Hi, I've just replied to the other message with info of what I did.

Any help, much appreciated.


JB




"MowGreen [MVP]" <mowgreen@nowandzen.com> escreveu na mensagem
news:%23jWMF$n8IHA.4140@TK2MSFTNGP02.phx.gbl...
> Peter wrote:
>
>> I downloaded the Diagnostic to a diskette but nothing happens! All I get
>> is a black screen and nothing moving. Is this meant for XP SP3?
>> http://oca.microsoft.com/en/windiag.asp
>>
>> Thank you
>>
>> JB
>
> Yes. Did you read the " Quick Start Information " section, create the
> startup disk, and then set the boot sequence correctly ?
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>

I've just tried the diskette in my other computer (PC Desktop). It works
fine. So, why does it not work in the laptop?

It does not work in laptops
It does not work in Toshiba laptops
It needs more than 256 Mb of memory to work


Any ideas on how I can check it with other software?

Thank you

JB



"MowGreen [MVP]" <mowgreen@nowandzen.com> escreveu na mensagem
news:%23jWMF$n8IHA.4140@TK2MSFTNGP02.phx.gbl...
> Peter wrote:
>
>> I downloaded the Diagnostic to a diskette but nothing happens! All I get
>> is a black screen and nothing moving. Is this meant for XP SP3?
>> http://oca.microsoft.com/en/windiag.asp
>>
>> Thank you
>>
>> JB
>
> Yes. Did you read the " Quick Start Information " section, create the
> startup disk, and then set the boot sequence correctly ?
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>

"Peter" <abc@here.com> wrote in message
news:u6LraYo8IHA.4108@TK2MSFTNGP04.phx.gbl...
> I've just tried the diskette in my other computer (PC Desktop). It works
> fine. So, why does it not work in the laptop?
>
> It does not work in laptops
> It does not work in Toshiba laptops
> It needs more than 256 Mb of memory to work
>
>
> Any ideas on how I can check it with other software?

Try memtest86+
http://www.memtest.org/

what you might try is
to do a visual diagnosis
of the hardware, in
particular the ram
memory modules.

you will need to disconnect
everything from the computer
and open up one of the panels
to gain access to the motherboard.

then you might try to re seat
the ram module or if you have
two modules, you will have the
opportunity to switch them
around.

in addition, if you do have
a set of two modules or more,
then this can be helpful to you
because you can pull all the
modules out except for one
and then try the diagnostics
on just it.

afterwards you can do the
same on each of the others.

what you should also do
is to ensure your bios is
registering/detecting the
memory module, as it should
also be detecting your drives
and other components.

if the bios does not detect
them, then this is a clue and
the memtest diagnostics
can not work

incidentally, while you are
visually inspecting the modules,
you should jot down its specs
so that you can do additional
research on that brand.

let us know what you find.

it is not uncommon that
ram modules go bad but
if you have a set of them,
then it could be just one
of the modules that is causing
an issue.
--

db·´¯`·...¸><)))º>


"Peter" <abc@here.com> wrote in message news:%23ACCUOo8IHA.2264@TK2MSFTNGP04.phx.gbl...
> Thanks
>
> I've tried again.
>
> I did as instructed and have a diskette with the file Windiag (252,912 bytes)
>
> I went into setup and, yes, it should read drive a: first.
>
> In any case when I reboot with the diskette I get a black screen that at the beginning shows 'Loading.....'
>
> But then nothing happens. The screen remains black. I waited 10 minutes and turned off the laptop before restaring normally.
>
> How long should the check take? Should there be anything on screen more or less immediately, or do I now look for the resilts
> elsewhere in the hard disk?
>
> Thank you for your help.
>
> Incidentally, the computer has been very slow, but over the last few days I got rid of some prograns and now it runs fine. So, I
> would be very surprised if there was anything very wrong with the memory.
>
> JB
>
>
>
>
> " db.·.. ><))) ·>` .. ." <databaseben.public.newsgroup.microsoft.com> escreveu na mensagem
> news:OAxyw0n8IHA.1204@TK2MSFTNGP04.phx.gbl...
>> wouldn't matter what sp
>> you have, since the diagnostic
>> utility analyzes the physical
>> hardware and runs
>> independently and before
>> the o.s. launches.
>>
>> double check your download
>> and utilization of it:
>>
>> http://oca.microsoft.com/en/windiag.asp#top
>>
>> perhaps if your memory simply
>> has gone to mars, then perhaps the
>> issue you posted "are" the results.
>>
>> maybe you can provide more
>> feedback after you double check
>> the above.
>> --
>>
>> db·´¯`·...¸><)))º>
>>
>> "Peter" <abc@here.com> wrote in message news:eVADpDn8IHA.4988@TK2MSFTNGP04.phx.gbl...
>>>I downloaded the Diagnostic to a diskette but nothing happens! All I get is a black screen and nothing moving. Is this meant for
>>>XP SP3?
>>> http://oca.microsoft.com/en/windiag.asp
>>>
>>> Thank you
>>>
>>> JB
>>>
>>
>
>

Thank you very much

Problems... the computer in question is a laptop (Toshiba Satellite
1900-303) and I don't know where the memory modules are and if they are
accessible. I certainly don't want to strip out the laptop as I would never
be able to put it back together.

Then, as I think I mentioned before the computer is working fine now; so, it
is puzzling as to why the memtest does not work.

You mentioned the Bios. Could the Bios be wrongly set and the computer run
properly? Could I not have alook at the Bios first (if I knw what I was
looking for...)

Any help, appreciated


JB





" db.·.. ><))) ·>` .. ." <databaseben.public.newsgroup.microsoft.com>
escreveu na mensagem news:uw41JIp8IHA.5556@TK2MSFTNGP02.phx.gbl...
> what you might try is
> to do a visual diagnosis
> of the hardware, in
> particular the ram
> memory modules.
>
> you will need to disconnect
> everything from the computer
> and open up one of the panels
> to gain access to the motherboard.
>
> then you might try to re seat
> the ram module or if you have
> two modules, you will have the
> opportunity to switch them
> around.
>
> in addition, if you do have
> a set of two modules or more,
> then this can be helpful to you
> because you can pull all the
> modules out except for one
> and then try the diagnostics
> on just it.
>
> afterwards you can do the
> same on each of the others.
>
> what you should also do
> is to ensure your bios is
> registering/detecting the
> memory module, as it should
> also be detecting your drives
> and other components.
>
> if the bios does not detect
> them, then this is a clue and
> the memtest diagnostics
> can not work
>
> incidentally, while you are
> visually inspecting the modules,
> you should jot down its specs
> so that you can do additional
> research on that brand.
>
> let us know what you find.
>
> it is not uncommon that
> ram modules go bad but
> if you have a set of them,
> then it could be just one
> of the modules that is causing
> an issue.
> --
>
> db·´¯`·...¸><)))º>
>
>
> "Peter" <abc@here.com> wrote in message
> news:%23ACCUOo8IHA.2264@TK2MSFTNGP04.phx.gbl...
>> Thanks
>>
>> I've tried again.
>>
>> I did as instructed and have a diskette with the file Windiag (252,912
>> bytes)
>>
>> I went into setup and, yes, it should read drive a: first.
>>
>> In any case when I reboot with the diskette I get a black screen that at
>> the beginning shows 'Loading.....'
>>
>> But then nothing happens. The screen remains black. I waited 10 minutes
>> and turned off the laptop before restaring normally.
>>
>> How long should the check take? Should there be anything on screen more
>> or less immediately, or do I now look for the resilts elsewhere in the
>> hard disk?
>>
>> Thank you for your help.
>>
>> Incidentally, the computer has been very slow, but over the last few days
>> I got rid of some prograns and now it runs fine. So, I would be very
>> surprised if there was anything very wrong with the memory.
>>
>> JB
>>
>>
>>
>>
>> " db.·.. ><))) ·>` .. ." <databaseben.public.newsgroup.microsoft.com>
>> escreveu na mensagem news:OAxyw0n8IHA.1204@TK2MSFTNGP04.phx.gbl...
>>> wouldn't matter what sp
>>> you have, since the diagnostic
>>> utility analyzes the physical
>>> hardware and runs
>>> independently and before
>>> the o.s. launches.
>>>
>>> double check your download
>>> and utilization of it:
>>>
>>> http://oca.microsoft.com/en/windiag.asp#top
>>>
>>> perhaps if your memory simply
>>> has gone to mars, then perhaps the
>>> issue you posted "are" the results.
>>>
>>> maybe you can provide more
>>> feedback after you double check
>>> the above.
>>> --
>>>
>>> db·´¯`·...¸><)))º>
>>>
>>> "Peter" <abc@here.com> wrote in message
>>> news:eVADpDn8IHA.4988@TK2MSFTNGP04.phx.gbl...
>>>>I downloaded the Diagnostic to a diskette but nothing happens! All I get
>>>>is a black screen and nothing moving. Is this meant for XP SP3?
>>>> http://oca.microsoft.com/en/windiag.asp
>>>>
>>>> Thank you
>>>>
>>>> JB
>>>>
>>>
>>
>>
>

your laptops homesite
has technical data/info
and the users manual that
you can download and
review.

on my laptop, the modules
can be accessed from a
trap door underneath
the unit and perhaps
yours is not too different.

but because mine is on
the bottom, then i try
to keep the laptop on a flat
surface for air circulation.

but i reckon that those
toshiba satellites are like
japanese cars and are
better engineered.

you might try sending
an email to the toshiba
tech's.

usually, there is no cost
for friendly replies to
questions.

perhaps, you may be
experiencing an issue with
over heating.
--

db·´¯`·...¸><)))º>

"Peter" <abc@here.com> wrote in message news:%23hJ6aTp8IHA.4988@TK2MSFTNGP04.phx.gbl...
> Thank you very much
>
> Problems... the computer in question is a laptop (Toshiba Satellite 1900-303) and I don't know where the memory modules are and if
> they are accessible. I certainly don't want to strip out the laptop as I would never be able to put it back together.
>
> Then, as I think I mentioned before the computer is working fine now; so, it is puzzling as to why the memtest does not work.
>
> You mentioned the Bios. Could the Bios be wrongly set and the computer run properly? Could I not have alook at the Bios first
> (if I knw what I was looking for...)
>
> Any help, appreciated
>
>
> JB
>
>
>
>
>
> " db.·.. ><))) ·>` .. ." <databaseben.public.newsgroup.microsoft.com> escreveu na mensagem
> news:uw41JIp8IHA.5556@TK2MSFTNGP02.phx.gbl...
>> what you might try is
>> to do a visual diagnosis
>> of the hardware, in
>> particular the ram
>> memory modules.
>>
>> you will need to disconnect
>> everything from the computer
>> and open up one of the panels
>> to gain access to the motherboard.
>>
>> then you might try to re seat
>> the ram module or if you have
>> two modules, you will have the
>> opportunity to switch them
>> around.
>>
>> in addition, if you do have
>> a set of two modules or more,
>> then this can be helpful to you
>> because you can pull all the
>> modules out except for one
>> and then try the diagnostics
>> on just it.
>>
>> afterwards you can do the
>> same on each of the others.
>>
>> what you should also do
>> is to ensure your bios is
>> registering/detecting the
>> memory module, as it should
>> also be detecting your drives
>> and other components.
>>
>> if the bios does not detect
>> them, then this is a clue and
>> the memtest diagnostics
>> can not work
>>
>> incidentally, while you are
>> visually inspecting the modules,
>> you should jot down its specs
>> so that you can do additional
>> research on that brand.
>>
>> let us know what you find.
>>
>> it is not uncommon that
>> ram modules go bad but
>> if you have a set of them,
>> then it could be just one
>> of the modules that is causing
>> an issue.
>> --
>>
>> db·´¯`·...¸><)))º>
>>
>>
>> "Peter" <abc@here.com> wrote in message news:%23ACCUOo8IHA.2264@TK2MSFTNGP04.phx.gbl...
>>> Thanks
>>>
>>> I've tried again.
>>>
>>> I did as instructed and have a diskette with the file Windiag (252,912 bytes)
>>>
>>> I went into setup and, yes, it should read drive a: first.
>>>
>>> In any case when I reboot with the diskette I get a black screen that at the beginning shows 'Loading.....'
>>>
>>> But then nothing happens. The screen remains black. I waited 10 minutes and turned off the laptop before restaring normally.
>>>
>>> How long should the check take? Should there be anything on screen more or less immediately, or do I now look for the resilts
>>> elsewhere in the hard disk?
>>>
>>> Thank you for your help.
>>>
>>> Incidentally, the computer has been very slow, but over the last few days I got rid of some prograns and now it runs fine. So,
>>> I would be very surprised if there was anything very wrong with the memory.
>>>
>>> JB
>>>
>>>
>>>
>>>
>>> " db.·.. ><))) ·>` .. ." <databaseben.public.newsgroup.microsoft.com> escreveu na mensagem
>>> news:OAxyw0n8IHA.1204@TK2MSFTNGP04.phx.gbl...
>>>> wouldn't matter what sp
>>>> you have, since the diagnostic
>>>> utility analyzes the physical
>>>> hardware and runs
>>>> independently and before
>>>> the o.s. launches.
>>>>
>>>> double check your download
>>>> and utilization of it:
>>>>
>>>> http://oca.microsoft.com/en/windiag.asp#top
>>>>
>>>> perhaps if your memory simply
>>>> has gone to mars, then perhaps the
>>>> issue you posted "are" the results.
>>>>
>>>> maybe you can provide more
>>>> feedback after you double check
>>>> the above.
>>>> --
>>>>
>>>> db·´¯`·...¸><)))º>
>>>>
>>>> "Peter" <abc@here.com> wrote in message news:eVADpDn8IHA.4988@TK2MSFTNGP04.phx.gbl...
>>>>>I downloaded the Diagnostic to a diskette but nothing happens! All I get is a black screen and nothing moving. Is this meant
>>>>>for XP SP3?
>>>>> http://oca.microsoft.com/en/windiag.asp
>>>>>
>>>>> Thank you
>>>>>
>>>>> JB
>>>>>
>>>>
>>>
>>>
>>
>
>