Greetings All,

I am running Windows server 2003, with Citrix Metaframe 3.0. My clients are Macs connecting with the citrix client as well as MS clients using RDP (the issue happens on both). They run a PC application (a database app) that resides on the Citrix server (MS Windows 2003 server). All is fine, except when a user runs a report and prints that report to a pdf file, when they go to exit that app, their connection freezes and I have to
manually disconnect them. If the same user uses the same setup logs onto the server, just views the report OR makes any changes to the databse, then exit the app, their connection releases with no issues. So I have narrowed down the issue to printing to a pdf file. Is there a security setting that needs to be modified to allow all users to do this, or is it something else?
Acrobat 7.0 standard and distiller are installed on
this server. I've included an event error:
Event Type: Warning
Event Source: MetaFrameEvents
Event Category: Printer Management
Event ID: 1103
Date: 6/25/2008
Time: 2:40:04 PM
User: N/A
Computer: CITRIX2
Description:
An error occurred while retrieving client printer properties. Default
printer properties will be used instead. Client name: (Andy Zevon’s Compute)
Printer: (Technology Manager (from Andy Zevon’s Compute) in session 2)
Printer driver: (HP Color LaserJet PS)

Thanks in advance,

-andy-

It is not clear if the client is using Acrobat on a local machine or you are using a server print of a PDF. If the latter, you may have to hope someone has server experience here along with comments about the license. Acrobat generally is only licensed to work on a local machine. Thus if thy are using it locally, they need to be able to somehow see the report and be able to print from the application on their machine.

I have no clue about the server applications and the possible viewing aspect that is needed.