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CS3 FTP will not connect!
I am quite furious with Adobe. I paid the $450 to upgrade from 8 to the
Creative Suite 3 Web Standard package and installed it last night. The main reason for the purchase was for Dreamweaver CS3. I manage about 10 sites for clients and wanted to upgrade from Studio 8 to CS3. The installation went smoothly, no glitches... I fired up Dreamweaver and began trying to connect to all of my sites. Dreamweaver could only connect to three of my 10 sites. All other sites gave me the standard login in inocorrect or wrong password notice. I then checked to make sure the firewall settings were correct and the timeout set at something greater than 2 seconds. No luck.. the program still will not connect to my sites. I do a search on Google and discover that this appears to be a well known issue with Dreamweaver CS3 but I can't find any real answers as to how to fix the problem. One would think that Adobe would address this on their own site but I can't seem to find a fix there either. I am using Windows XP Pro with Service Pack 3 installed. My old version of Dreameweaver (8) still functions and can connect to all sites. I find this absolutly maddening that such a well known issue has not been corrected by Adobe. They have posted nothing about a fix or workaround. They continue to sell a product that obviously has issues.. one of the most important issues.. being able to FTP from the program.. one of the features I have loved about all previous versions of Dreamweaver.. now seemingly rendered useless... but I still pay a premium to upgrade to a program that does not work. Mad, you bet! Macromedia did not have these issues.. and just try to get tech support to help you at Adobe.. I end up in Bangalor, wait forever and then "Mike" puts me on hold afterwhich I get disconnected and a dialtone. Has anyone been able to solve the FTP probelm with DW CS3? Is there documentation somewhere? Is there a webpage that clearly outlines what to do to fix this issue? I'm out $450 here and mad as hell!:mad; |
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Re: CS3 FTP will not connect!
Well if the password is incorrect that is not something that DW can fix. And
actually Adobe has set up a pretty extensive Knowledgebase to help users out. The following link will take you to the area where you can troubleshoot FTP issues: http://kb.adobe.com/selfservice/view...4834&sliceId=2 Hopefully that link will provide you will some relief and remedy the issue. If you are still running into issues after using that feel free to post back. |
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Re: CS3 FTP will not connect!
I finally got CS3 working by removing all the sites currently definded from the
program then recreating them all over again... That's not the way this should work and I still can't believe Adobe has not addressed the problem in some manner. I searched and searched for info on this issue and found nothing but posts regarding firewall issues and 2 second timeouts.. none of which would have solved my problem. Adobe's switch to outsourced "help" is a further irritant. Several times I have called support and ended up being disconnected when the support guy could not "fix" the problem. I bought a CS3 updgrade for Dreamweaver months ago but it would not install because I had the Studio 8 product. I was informed that I had to buy the CS3 Suite to upgrade Dreamweaver. So I was out the money for the store bought boxed upgrade.. Adobe told me to submit a LOD "Letter of Destruction" along with proof of purchase and they would refund the money... that was over six months ago and I have yet to see a dime. Every time I call about it I end up talking to "Mike" in India and the connection gets dropped. Needless to say I am very dissappointed with Adobe these days... on a number of levels. |
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Re: CS3 FTP will not connect!
no kidding! I called adobe earlier to get help with my problems and they told
me that they could not help me because I had a trial subscription. Had they helped me, I would have paid for it today but I don't want to buy it if it's not going to work. Im glad I tried it first. Adobe has the worst customer service I have ever seen and their product support is no help! |
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Re: CS3 FTP will not connect!
It's all about the money... that's why their support is where it is. If I ever
call tech support and speak to anyone I can understand 100% of the time I'll have a heart attack. Adobe charges the most for their products and then gives us pitiful support after we shell out for their software. It's no wonder so many people use bootlegged copies. I've paid fro everything I have from Adobe and will continue to do so because I believe it is the right thing to do but in return Adobe should provide GOOD tech support and refunds when they promise them. |
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Re: CS3 FTP will not connect!
Was there ever a fix found for Unable to connect issue with cs3?
On Jul 23, 8:58*pm, "robonet" <webforumsu...@macromedia.com> wrote: > I am quite furious with Adobe. *I paid the $450 to upgrade from 8 to the > Creative Suite 3 Web Standard package and installed it last night. *Themain > reason for the purchase was for Dreamweaver CS3. *I manage about 10 sites for > clients and wanted to upgrade from Studio 8 to CS3. > > *The installation went smoothly, no glitches... I fired up Dreamweaver and > began trying to connect to all of my sites. *Dreamweaver could only connect to > three of my 10 sites. *All other sites gave me the standard login in inocorrect > or wrong password notice. > > *I then checked to make sure the firewall settings were correct and thetimeout > set at something greater than 2 seconds. *No luck.. the program still will not > connect to my sites. > > *I do a search on Google and discover that this appears to be a well known > issue with Dreamweaver CS3 but I can't find any real answers as to how tofix > the problem. *One would think that Adobe would address this on their own site > but I can't seem to find a fix there either. > > *I am using Windows XP Pro with Service Pack 3 installed. *My old version of > Dreameweaver (8) still functions and can connect to all sites. > > *I find this absolutly maddening that such a well known issue has not been > corrected by Adobe. *They have posted nothing about a fix or workaround.. *They > continue to sell a product that obviously has issues.. one of the most > important issues.. being able to FTP from the program.. one of the features I > have loved about all previous versions of Dreamweaver.. now seemingly rendered > useless... but I still pay a premium to upgrade to a program that does not > work. * > > *Mad, you bet! *Macromedia did not have these issues.. and just try to get tech > support to help you at Adobe.. I end up in Bangalor, wait forever and then > "Mike" puts me on hold afterwhich I get disconnected and a dialtone. > > *Has anyone been able to solve the FTP probelm with DW CS3? *Is there > documentation somewhere? *Is there a webpage that clearly outlines whatto do > to fix this issue? *I'm out $450 here and mad as hell!:mad; |
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