yet another "no audio device" thread, sorry

Recently I installed a new Intel DG31PR motherboard with Realtek
high-definition audio in my wife's computer. I have not yet been able to get
the sound to work properly. I'm running Windows XP Professional with Service
Pack 2. I initially contacted Intel product support; they told me to update
the BIOS and the chipset drivers, then try again to install the audio
drivers. I did this, and was still unable to install the audio drivers. I
tried installing the audio drivers from the driver CD that came with the
motherboard, from the Intel website, and from the Realtek website. None of
them worked, although they all seemed to fail in different ways. In
particular, when I let Windows try to install the audio drivers itself, via
the Found New Hardware Wizard, I got an error message saying that the device
could not be installed because its coinstaller was invalid. After several
more unsuccessful attempts to install the Realtek Audio Drivers, I downloaded
WDM_R190 from the Realtek website, and installation completed successfully.
"Audio Device on High Definition Audio Bus" shows up properly in Device
Manager, and "Add or Remove Programs" in Control Panel shows the Realtek High
Definition Audio Driver as being installed with a file size of 49.18 MB,
version 5.10.0.5591.

However, the sound is still not working. When I open up "Sounds and Audio
Devices" in Control Panel, the message at the top of the Volume tab says "No
Audio Device." The "Audio" tab shows no playback, recording, or MIDI playback
devices as being available. Under the "Hardware" tab, it lists the CD player,
high definition audio device, audio codecs, legacy audio drivers, media
control devices, legacy video capture devices, and video codecs as all
working properly. In addition, there is an "Unknown" device, whose status is
shown as "This device is disabled. (Code 22)" The same unknown device is
listed in Device Manager as well. If I try to uninstall the unknown device, I
get an error message saying "Failed to uninstall the device. The device may
be required to boot up the computer." If I enable the device, the "Found New
Hardware" wizard starts up and tries to install software for a device called
MEDIA. If I let it try to install this MEDIA device automatically, the
installation fails because the wizard is unable to find the necessary
software. If I try to install from a list or specific location, Windows still
cannot find the necessary software for MEDIA. The wizard will not allow me to
select "Don't search. I will choose the driver to install." I'm open to any
suggestions at this point on how to get the audio to work.

"Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
message news:02506641-307F-43C7-9010-E88D6E0A9CCC@microsoft.com...
> Recently I installed a new Intel DG31PR motherboard with Realtek
> high-definition audio in my wife's computer. I have not yet been able to
> get
> the sound to work properly. I'm running Windows XP Professional with
> Service
> Pack 2. I initially contacted Intel product support; they told me to
> update
> the BIOS and the chipset drivers, then try again to install the audio
> drivers. I did this, and was still unable to install the audio drivers. I
> tried installing the audio drivers from the driver CD that came with the
> motherboard, from the Intel website, and from the Realtek website. None of
> them worked, although they all seemed to fail in different ways. In
> particular, when I let Windows try to install the audio drivers itself,
> via
> the Found New Hardware Wizard, I got an error message saying that the
> device
> could not be installed because its coinstaller was invalid. After several
> more unsuccessful attempts to install the Realtek Audio Drivers, I
> downloaded
> WDM_R190 from the Realtek website, and installation completed
> successfully.
> "Audio Device on High Definition Audio Bus" shows up properly in Device
> Manager, and "Add or Remove Programs" in Control Panel shows the Realtek
> High
> Definition Audio Driver as being installed with a file size of 49.18 MB,
> version 5.10.0.5591.
>
> However, the sound is still not working. When I open up "Sounds and Audio
> Devices" in Control Panel, the message at the top of the Volume tab says
> "No
> Audio Device." The "Audio" tab shows no playback, recording, or MIDI
> playback
> devices as being available. Under the "Hardware" tab, it lists the CD
> player,
> high definition audio device, audio codecs, legacy audio drivers, media
> control devices, legacy video capture devices, and video codecs as all
> working properly. In addition, there is an "Unknown" device, whose status
> is
> shown as "This device is disabled. (Code 22)" The same unknown device is
> listed in Device Manager as well. If I try to uninstall the unknown
> device, I
> get an error message saying "Failed to uninstall the device. The device
> may
> be required to boot up the computer." If I enable the device, the "Found
> New
> Hardware" wizard starts up and tries to install software for a device
> called
> MEDIA. If I let it try to install this MEDIA device automatically, the
> installation fails because the wizard is unable to find the necessary
> software. If I try to install from a list or specific location, Windows
> still
> cannot find the necessary software for MEDIA. The wizard will not allow me
> to
> select "Don't search. I will choose the driver to install." I'm open to
> any
> suggestions at this point on how to get the audio to work.

Try going into Device Manager and uninstalling all of the audio and
media-related items. Then, shut down.

Disconnect the power, Open the case, remove the battery and clear the CMOS.
If you can't find the CMOS CLEAR jumper (the link below IIRC has a tab for
documentation) leave the battery out for a couple of hours. Put the
battery back in, put it all back together, and restart. The system will
redetect hardware.

Reinstall the drivers starting at the lowest level you can find, and adding
higher layers.

As you probably know drivers can be found here:
http://downloadcenter.intel.com/Prod...ProductID=2839

If that doesn't work, try running the Belarc free system audit. Its
detection may give you clues as to why the drivers aren't working - it may
list different hardware.

HTH
-pk

Same problem different software. I ended up uninstalling the drivers for the
new hardware and reconnecting the windows audio. Then I looked at the
resource guide to see if there was REALLY NOT A CONFLICT with the I/O or IRQ
something had to be there. i have a 160ghd and 2gRAM. I am in the process of
trying to fix it now. I was looking for a WMP plug-in that solves it??????
--
Annie F; Technician, Musician, PI and smart person.


"Patrick Keenan" wrote:

> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
> message news:02506641-307F-43C7-9010-E88D6E0A9CCC@microsoft.com...
> > Recently I installed a new Intel DG31PR motherboard with Realtek
> > high-definition audio in my wife's computer. I have not yet been able to
> > get
> > the sound to work properly. I'm running Windows XP Professional with
> > Service
> > Pack 2. I initially contacted Intel product support; they told me to
> > update
> > the BIOS and the chipset drivers, then try again to install the audio
> > drivers. I did this, and was still unable to install the audio drivers. I
> > tried installing the audio drivers from the driver CD that came with the
> > motherboard, from the Intel website, and from the Realtek website. None of
> > them worked, although they all seemed to fail in different ways. In
> > particular, when I let Windows try to install the audio drivers itself,
> > via
> > the Found New Hardware Wizard, I got an error message saying that the
> > device
> > could not be installed because its coinstaller was invalid. After several
> > more unsuccessful attempts to install the Realtek Audio Drivers, I
> > downloaded
> > WDM_R190 from the Realtek website, and installation completed
> > successfully.
> > "Audio Device on High Definition Audio Bus" shows up properly in Device
> > Manager, and "Add or Remove Programs" in Control Panel shows the Realtek
> > High
> > Definition Audio Driver as being installed with a file size of 49.18 MB,
> > version 5.10.0.5591.
> >
> > However, the sound is still not working. When I open up "Sounds and Audio
> > Devices" in Control Panel, the message at the top of the Volume tab says
> > "No
> > Audio Device." The "Audio" tab shows no playback, recording, or MIDI
> > playback
> > devices as being available. Under the "Hardware" tab, it lists the CD
> > player,
> > high definition audio device, audio codecs, legacy audio drivers, media
> > control devices, legacy video capture devices, and video codecs as all
> > working properly. In addition, there is an "Unknown" device, whose status
> > is
> > shown as "This device is disabled. (Code 22)" The same unknown device is
> > listed in Device Manager as well. If I try to uninstall the unknown
> > device, I
> > get an error message saying "Failed to uninstall the device. The device
> > may
> > be required to boot up the computer." If I enable the device, the "Found
> > New
> > Hardware" wizard starts up and tries to install software for a device
> > called
> > MEDIA. If I let it try to install this MEDIA device automatically, the
> > installation fails because the wizard is unable to find the necessary
> > software. If I try to install from a list or specific location, Windows
> > still
> > cannot find the necessary software for MEDIA. The wizard will not allow me
> > to
> > select "Don't search. I will choose the driver to install." I'm open to
> > any
> > suggestions at this point on how to get the audio to work.
>
> Try going into Device Manager and uninstalling all of the audio and
> media-related items. Then, shut down.
>
> Disconnect the power, Open the case, remove the battery and clear the CMOS.
> If you can't find the CMOS CLEAR jumper (the link below IIRC has a tab for
> documentation) leave the battery out for a couple of hours. Put the
> battery back in, put it all back together, and restart. The system will
> redetect hardware.
>
> Reinstall the drivers starting at the lowest level you can find, and adding
> higher layers.
>
> As you probably know drivers can be found here:
> http://downloadcenter.intel.com/Prod...ProductID=2839
>
> If that doesn't work, try running the Belarc free system audit. Its
> detection may give you clues as to why the drivers aren't working - it may
> list different hardware.
>
> HTH
> -pk
>
>
>

By clearing the CMOS, will I lose access to other installed devices as well?
My wife has spent about a day and a half getting her plotter to play nice
with AutoCad, and I'd hate to lose all that work.

"Patrick Keenan" wrote:

> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
> message news:02506641-307F-43C7-9010-E88D6E0A9CCC@microsoft.com...
> > Recently I installed a new Intel DG31PR motherboard with Realtek
> > high-definition audio in my wife's computer. I have not yet been able to
> > get
> > the sound to work properly. I'm running Windows XP Professional with
> > Service
> > Pack 2. I initially contacted Intel product support; they told me to
> > update
> > the BIOS and the chipset drivers, then try again to install the audio
> > drivers. I did this, and was still unable to install the audio drivers. I
> > tried installing the audio drivers from the driver CD that came with the
> > motherboard, from the Intel website, and from the Realtek website. None of
> > them worked, although they all seemed to fail in different ways. In
> > particular, when I let Windows try to install the audio drivers itself,
> > via
> > the Found New Hardware Wizard, I got an error message saying that the
> > device
> > could not be installed because its coinstaller was invalid. After several
> > more unsuccessful attempts to install the Realtek Audio Drivers, I
> > downloaded
> > WDM_R190 from the Realtek website, and installation completed
> > successfully.
> > "Audio Device on High Definition Audio Bus" shows up properly in Device
> > Manager, and "Add or Remove Programs" in Control Panel shows the Realtek
> > High
> > Definition Audio Driver as being installed with a file size of 49.18 MB,
> > version 5.10.0.5591.
> >
> > However, the sound is still not working. When I open up "Sounds and Audio
> > Devices" in Control Panel, the message at the top of the Volume tab says
> > "No
> > Audio Device." The "Audio" tab shows no playback, recording, or MIDI
> > playback
> > devices as being available. Under the "Hardware" tab, it lists the CD
> > player,
> > high definition audio device, audio codecs, legacy audio drivers, media
> > control devices, legacy video capture devices, and video codecs as all
> > working properly. In addition, there is an "Unknown" device, whose status
> > is
> > shown as "This device is disabled. (Code 22)" The same unknown device is
> > listed in Device Manager as well. If I try to uninstall the unknown
> > device, I
> > get an error message saying "Failed to uninstall the device. The device
> > may
> > be required to boot up the computer." If I enable the device, the "Found
> > New
> > Hardware" wizard starts up and tries to install software for a device
> > called
> > MEDIA. If I let it try to install this MEDIA device automatically, the
> > installation fails because the wizard is unable to find the necessary
> > software. If I try to install from a list or specific location, Windows
> > still
> > cannot find the necessary software for MEDIA. The wizard will not allow me
> > to
> > select "Don't search. I will choose the driver to install." I'm open to
> > any
> > suggestions at this point on how to get the audio to work.
>
> Try going into Device Manager and uninstalling all of the audio and
> media-related items. Then, shut down.
>
> Disconnect the power, Open the case, remove the battery and clear the CMOS.
> If you can't find the CMOS CLEAR jumper (the link below IIRC has a tab for
> documentation) leave the battery out for a couple of hours. Put the
> battery back in, put it all back together, and restart. The system will
> redetect hardware.
>
> Reinstall the drivers starting at the lowest level you can find, and adding
> higher layers.
>
> As you probably know drivers can be found here:
> http://downloadcenter.intel.com/Prod...ProductID=2839
>
> If that doesn't work, try running the Belarc free system audit. Its
> detection may give you clues as to why the drivers aren't working - it may
> list different hardware.
>
> HTH
> -pk
>
>
>

The media device is part of the sound card, point it to the location where
you unzipped the WDM_R190 drivers. This also may be related to
http://support.microsoft.com/default.aspx/kb/935448



--

Newsgroup Trolls. Read about mine here http://www.pcbutts1.com/downloads
The list grows. Leythos the stalker http://www.leythosthestalker.com, David
H. Lipman, Max M Wachtell III aka What's in a Name?, Fitz, Beauregard T.
Shagnasty,Rhonda Lea Kirk, Meat Plow, F Kwatu F, George Orwell




"Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
message news:48FE2955-4700-4C5D-B566-E1A296833916@microsoft.com...
> By clearing the CMOS, will I lose access to other installed devices as
> well?
> My wife has spent about a day and a half getting her plotter to play nice
> with AutoCad, and I'd hate to lose all that work.
>
> "Patrick Keenan" wrote:
>
>> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
>> message news:02506641-307F-43C7-9010-E88D6E0A9CCC@microsoft.com...
>> > Recently I installed a new Intel DG31PR motherboard with Realtek
>> > high-definition audio in my wife's computer. I have not yet been able
>> > to
>> > get
>> > the sound to work properly. I'm running Windows XP Professional with
>> > Service
>> > Pack 2. I initially contacted Intel product support; they told me to
>> > update
>> > the BIOS and the chipset drivers, then try again to install the audio
>> > drivers. I did this, and was still unable to install the audio drivers.
>> > I
>> > tried installing the audio drivers from the driver CD that came with
>> > the
>> > motherboard, from the Intel website, and from the Realtek website. None
>> > of
>> > them worked, although they all seemed to fail in different ways. In
>> > particular, when I let Windows try to install the audio drivers itself,
>> > via
>> > the Found New Hardware Wizard, I got an error message saying that the
>> > device
>> > could not be installed because its coinstaller was invalid. After
>> > several
>> > more unsuccessful attempts to install the Realtek Audio Drivers, I
>> > downloaded
>> > WDM_R190 from the Realtek website, and installation completed
>> > successfully.
>> > "Audio Device on High Definition Audio Bus" shows up properly in Device
>> > Manager, and "Add or Remove Programs" in Control Panel shows the
>> > Realtek
>> > High
>> > Definition Audio Driver as being installed with a file size of 49.18
>> > MB,
>> > version 5.10.0.5591.
>> >
>> > However, the sound is still not working. When I open up "Sounds and
>> > Audio
>> > Devices" in Control Panel, the message at the top of the Volume tab
>> > says
>> > "No
>> > Audio Device." The "Audio" tab shows no playback, recording, or MIDI
>> > playback
>> > devices as being available. Under the "Hardware" tab, it lists the CD
>> > player,
>> > high definition audio device, audio codecs, legacy audio drivers,
>> > media
>> > control devices, legacy video capture devices, and video codecs as all
>> > working properly. In addition, there is an "Unknown" device, whose
>> > status
>> > is
>> > shown as "This device is disabled. (Code 22)" The same unknown device
>> > is
>> > listed in Device Manager as well. If I try to uninstall the unknown
>> > device, I
>> > get an error message saying "Failed to uninstall the device. The device
>> > may
>> > be required to boot up the computer." If I enable the device, the
>> > "Found
>> > New
>> > Hardware" wizard starts up and tries to install software for a device
>> > called
>> > MEDIA. If I let it try to install this MEDIA device automatically, the
>> > installation fails because the wizard is unable to find the necessary
>> > software. If I try to install from a list or specific location, Windows
>> > still
>> > cannot find the necessary software for MEDIA. The wizard will not allow
>> > me
>> > to
>> > select "Don't search. I will choose the driver to install." I'm open to
>> > any
>> > suggestions at this point on how to get the audio to work.
>>
>> Try going into Device Manager and uninstalling all of the audio and
>> media-related items. Then, shut down.
>>
>> Disconnect the power, Open the case, remove the battery and clear the
>> CMOS.
>> If you can't find the CMOS CLEAR jumper (the link below IIRC has a tab
>> for
>> documentation) leave the battery out for a couple of hours. Put the
>> battery back in, put it all back together, and restart. The system
>> will
>> redetect hardware.
>>
>> Reinstall the drivers starting at the lowest level you can find, and
>> adding
>> higher layers.
>>
>> As you probably know drivers can be found here:
>> http://downloadcenter.intel.com/Prod...ProductID=2839
>>
>> If that doesn't work, try running the Belarc free system audit. Its
>> detection may give you clues as to why the drivers aren't working - it
>> may
>> list different hardware.
>>
>> HTH
>> -pk
>>
>>
>>

Tried that already; in the interest of thoroughness, I just tried it again.
No effect.

"pcbutts1 [MS MVP]" wrote:

> The media device is part of the sound card, point it to the location where
> you unzipped the WDM_R190 drivers. This also may be related to
> http://support.microsoft.com/default.aspx/kb/935448
>
>
>
> --
>
> Newsgroup Trolls. Read about mine here http://www.pcbutts1.com/downloads
> The list grows. Leythos the stalker http://www.leythosthestalker.com, David
> H. Lipman, Max M Wachtell III aka What's in a Name?, Fitz, Beauregard T.
> Shagnasty,Rhonda Lea Kirk, Meat Plow, F Kwatu F, George Orwell
>
>
>
>
> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
> message news:48FE2955-4700-4C5D-B566-E1A296833916@microsoft.com...
> > By clearing the CMOS, will I lose access to other installed devices as
> > well?
> > My wife has spent about a day and a half getting her plotter to play nice
> > with AutoCad, and I'd hate to lose all that work.
> >
> > "Patrick Keenan" wrote:
> >
> >> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
> >> message news:02506641-307F-43C7-9010-E88D6E0A9CCC@microsoft.com...
> >> > Recently I installed a new Intel DG31PR motherboard with Realtek
> >> > high-definition audio in my wife's computer. I have not yet been able
> >> > to
> >> > get
> >> > the sound to work properly. I'm running Windows XP Professional with
> >> > Service
> >> > Pack 2. I initially contacted Intel product support; they told me to
> >> > update
> >> > the BIOS and the chipset drivers, then try again to install the audio
> >> > drivers. I did this, and was still unable to install the audio drivers.
> >> > I
> >> > tried installing the audio drivers from the driver CD that came with
> >> > the
> >> > motherboard, from the Intel website, and from the Realtek website. None
> >> > of
> >> > them worked, although they all seemed to fail in different ways. In
> >> > particular, when I let Windows try to install the audio drivers itself,
> >> > via
> >> > the Found New Hardware Wizard, I got an error message saying that the
> >> > device
> >> > could not be installed because its coinstaller was invalid. After
> >> > several
> >> > more unsuccessful attempts to install the Realtek Audio Drivers, I
> >> > downloaded
> >> > WDM_R190 from the Realtek website, and installation completed
> >> > successfully.
> >> > "Audio Device on High Definition Audio Bus" shows up properly in Device
> >> > Manager, and "Add or Remove Programs" in Control Panel shows the
> >> > Realtek
> >> > High
> >> > Definition Audio Driver as being installed with a file size of 49.18
> >> > MB,
> >> > version 5.10.0.5591.
> >> >
> >> > However, the sound is still not working. When I open up "Sounds and
> >> > Audio
> >> > Devices" in Control Panel, the message at the top of the Volume tab
> >> > says
> >> > "No
> >> > Audio Device." The "Audio" tab shows no playback, recording, or MIDI
> >> > playback
> >> > devices as being available. Under the "Hardware" tab, it lists the CD
> >> > player,
> >> > high definition audio device, audio codecs, legacy audio drivers,
> >> > media
> >> > control devices, legacy video capture devices, and video codecs as all
> >> > working properly. In addition, there is an "Unknown" device, whose
> >> > status
> >> > is
> >> > shown as "This device is disabled. (Code 22)" The same unknown device
> >> > is
> >> > listed in Device Manager as well. If I try to uninstall the unknown
> >> > device, I
> >> > get an error message saying "Failed to uninstall the device. The device
> >> > may
> >> > be required to boot up the computer." If I enable the device, the
> >> > "Found
> >> > New
> >> > Hardware" wizard starts up and tries to install software for a device
> >> > called
> >> > MEDIA. If I let it try to install this MEDIA device automatically, the
> >> > installation fails because the wizard is unable to find the necessary
> >> > software. If I try to install from a list or specific location, Windows
> >> > still
> >> > cannot find the necessary software for MEDIA. The wizard will not allow
> >> > me
> >> > to
> >> > select "Don't search. I will choose the driver to install." I'm open to
> >> > any
> >> > suggestions at this point on how to get the audio to work.
> >>
> >> Try going into Device Manager and uninstalling all of the audio and
> >> media-related items. Then, shut down.
> >>
> >> Disconnect the power, Open the case, remove the battery and clear the
> >> CMOS.
> >> If you can't find the CMOS CLEAR jumper (the link below IIRC has a tab
> >> for
> >> documentation) leave the battery out for a couple of hours. Put the
> >> battery back in, put it all back together, and restart. The system
> >> will
> >> redetect hardware.
> >>
> >> Reinstall the drivers starting at the lowest level you can find, and
> >> adding
> >> higher layers.
> >>
> >> As you probably know drivers can be found here:
> >> http://downloadcenter.intel.com/Prod...ProductID=2839
> >>
> >> If that doesn't work, try running the Belarc free system audit. Its
> >> detection may give you clues as to why the drivers aren't working - it
> >> may
> >> list different hardware.
> >>
> >> HTH
> >> -pk
> >>
> >>
> >>
>
>

Clearing the CMOS resets the BIOS to their default settings. You shouldn't
lose any functionality with other devices unless you changed any settings in the
BIOS in order to get a certain device working properly. If you haven't changed
any settings then clearing the CMOS most likely will not help since the BIOS
settings are most likely the default settings.

--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in message
news:48FE2955-4700-4C5D-B566-E1A296833916@microsoft.com...
> By clearing the CMOS, will I lose access to other installed devices as well?
> My wife has spent about a day and a half getting her plotter to play nice
> with AutoCad, and I'd hate to lose all that work.
>
> "Patrick Keenan" wrote:
>
>> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
>> message news:02506641-307F-43C7-9010-E88D6E0A9CCC@microsoft.com...
>> > Recently I installed a new Intel DG31PR motherboard with Realtek
>> > high-definition audio in my wife's computer. I have not yet been able to
>> > get
>> > the sound to work properly. I'm running Windows XP Professional with
>> > Service
>> > Pack 2. I initially contacted Intel product support; they told me to
>> > update
>> > the BIOS and the chipset drivers, then try again to install the audio
>> > drivers. I did this, and was still unable to install the audio drivers. I
>> > tried installing the audio drivers from the driver CD that came with the
>> > motherboard, from the Intel website, and from the Realtek website. None of
>> > them worked, although they all seemed to fail in different ways. In
>> > particular, when I let Windows try to install the audio drivers itself,
>> > via
>> > the Found New Hardware Wizard, I got an error message saying that the
>> > device
>> > could not be installed because its coinstaller was invalid. After several
>> > more unsuccessful attempts to install the Realtek Audio Drivers, I
>> > downloaded
>> > WDM_R190 from the Realtek website, and installation completed
>> > successfully.
>> > "Audio Device on High Definition Audio Bus" shows up properly in Device
>> > Manager, and "Add or Remove Programs" in Control Panel shows the Realtek
>> > High
>> > Definition Audio Driver as being installed with a file size of 49.18 MB,
>> > version 5.10.0.5591.
>> >
>> > However, the sound is still not working. When I open up "Sounds and Audio
>> > Devices" in Control Panel, the message at the top of the Volume tab says
>> > "No
>> > Audio Device." The "Audio" tab shows no playback, recording, or MIDI
>> > playback
>> > devices as being available. Under the "Hardware" tab, it lists the CD
>> > player,
>> > high definition audio device, audio codecs, legacy audio drivers, media
>> > control devices, legacy video capture devices, and video codecs as all
>> > working properly. In addition, there is an "Unknown" device, whose status
>> > is
>> > shown as "This device is disabled. (Code 22)" The same unknown device is
>> > listed in Device Manager as well. If I try to uninstall the unknown
>> > device, I
>> > get an error message saying "Failed to uninstall the device. The device
>> > may
>> > be required to boot up the computer." If I enable the device, the "Found
>> > New
>> > Hardware" wizard starts up and tries to install software for a device
>> > called
>> > MEDIA. If I let it try to install this MEDIA device automatically, the
>> > installation fails because the wizard is unable to find the necessary
>> > software. If I try to install from a list or specific location, Windows
>> > still
>> > cannot find the necessary software for MEDIA. The wizard will not allow me
>> > to
>> > select "Don't search. I will choose the driver to install." I'm open to
>> > any
>> > suggestions at this point on how to get the audio to work.
>>
>> Try going into Device Manager and uninstalling all of the audio and
>> media-related items. Then, shut down.
>>
>> Disconnect the power, Open the case, remove the battery and clear the CMOS.
>> If you can't find the CMOS CLEAR jumper (the link below IIRC has a tab for
>> documentation) leave the battery out for a couple of hours. Put the
>> battery back in, put it all back together, and restart. The system will
>> redetect hardware.
>>
>> Reinstall the drivers starting at the lowest level you can find, and adding
>> higher layers.
>>
>> As you probably know drivers can be found here:
>> http://downloadcenter.intel.com/Prod...ProductID=2839
>>
>> If that doesn't work, try running the Belarc free system audit. Its
>> detection may give you clues as to why the drivers aren't working - it may
>> list different hardware.
>>
>> HTH
>> -pk
>>
>>
>>

Boot to Safe Mode > Device Manager.
Expand "Sound, Game and Video Controllers".
Uninstall Any/All devices listed. If it complains about the device being in
use, continue on with uninstalling the device. It's a 50/50 shot that the
device will be uninstalled successfully even if it is reported as in use, some
will and some won't.
Uninstall the Unknown device.
When uninstalling any/all devices listed under "Sound, Game and Video
Controllers" and the Unknown device, close out of DM back to the desktop.
Open either MyComputer or Explorer.

Delete the contents of:

c:\documents and settings\your username folder\local settings\temp

c:\windows\temp

c:\prefetch

Close out of MyComputer or Explorer and reboot.

Windows should redetect/reinstall the devices. If you have the option to stop
Windows from reinstalling the audio device(s), do so and install the drivers
from either the provided Intel disk or file(s) downloaded from a support site.
From what I've read on the Intel site for your audio, the latest driver version
for your board is 5548 and they suggest canceling Windows
detection/installation.

http://downloadmirror.intel.com/1331..._PV_Readme.txt



Intel drivers for the DG31PR can be obtained here:

http://downloadcenter.intel.com/filt...4&submit=Go%21



or if the link wraps/breaks: http://tinyurl.com/2f46rf



You may need to install the Intel Chipset Software Installation Utility in
order to get the devices properly working. Read the instructions included with
the downloads to properly install them as suggested by Intel.



Intel audio troubleshooting page:

http://support.intel.com/support/mot.../CS-020642.htm



If still no joy after completing the above, see if any of this helps:

How to troubleshoot unknown devices that are listed in Device Manager in Windows
XP
http://support.microsoft.com/kb/314464/en-us

Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/kb/310126/

Explanation of error codes generated by Device Manager in Microsoft Windows XP
Professional
(Also applies to XP Pro x64 and XP Home)
http://support.microsoft.com/kb/310123

How to manage devices in Windows XP
http://support.microsoft.com/kb/283658/en-us


--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in message
news:02506641-307F-43C7-9010-E88D6E0A9CCC@microsoft.com...
> Recently I installed a new Intel DG31PR motherboard with Realtek
> high-definition audio in my wife's computer. I have not yet been able to get
> the sound to work properly. I'm running Windows XP Professional with Service
> Pack 2. I initially contacted Intel product support; they told me to update
> the BIOS and the chipset drivers, then try again to install the audio
> drivers. I did this, and was still unable to install the audio drivers. I
> tried installing the audio drivers from the driver CD that came with the
> motherboard, from the Intel website, and from the Realtek website. None of
> them worked, although they all seemed to fail in different ways. In
> particular, when I let Windows try to install the audio drivers itself, via
> the Found New Hardware Wizard, I got an error message saying that the device
> could not be installed because its coinstaller was invalid. After several
> more unsuccessful attempts to install the Realtek Audio Drivers, I downloaded
> WDM_R190 from the Realtek website, and installation completed successfully.
> "Audio Device on High Definition Audio Bus" shows up properly in Device
> Manager, and "Add or Remove Programs" in Control Panel shows the Realtek High
> Definition Audio Driver as being installed with a file size of 49.18 MB,
> version 5.10.0.5591.
>
> However, the sound is still not working. When I open up "Sounds and Audio
> Devices" in Control Panel, the message at the top of the Volume tab says "No
> Audio Device." The "Audio" tab shows no playback, recording, or MIDI playback
> devices as being available. Under the "Hardware" tab, it lists the CD player,
> high definition audio device, audio codecs, legacy audio drivers, media
> control devices, legacy video capture devices, and video codecs as all
> working properly. In addition, there is an "Unknown" device, whose status is
> shown as "This device is disabled. (Code 22)" The same unknown device is
> listed in Device Manager as well. If I try to uninstall the unknown device, I
> get an error message saying "Failed to uninstall the device. The device may
> be required to boot up the computer." If I enable the device, the "Found New
> Hardware" wizard starts up and tries to install software for a device called
> MEDIA. If I let it try to install this MEDIA device automatically, the
> installation fails because the wizard is unable to find the necessary
> software. If I try to install from a list or specific location, Windows still
> cannot find the necessary software for MEDIA. The wizard will not allow me to
> select "Don't search. I will choose the driver to install." I'm open to any
> suggestions at this point on how to get the audio to work.
>

RealTek HD audio devices when configured properly places an orange colored
speaker icon in the systray, do you have that icon? Also make sure the sound
card is seated properly in the slot.


--

Newsgroup Trolls. Read about mine here http://www.pcbutts1.com/downloads
The list grows. Leythos the stalker http://www.leythosthestalker.com, David
H. Lipman, Max M Wachtell III aka What's in a Name?, Fitz, Beauregard T.
Shagnasty,Rhonda Lea Kirk, Meat Plow, F Kwatu F, George Orwell




"Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
message news:D85A496E-A823-48C6-B8D5-40FE756F6928@microsoft.com...
> Tried that already; in the interest of thoroughness, I just tried it
> again.
> No effect.
>
> "pcbutts1 [MS MVP]" wrote:
>
>> The media device is part of the sound card, point it to the location
>> where
>> you unzipped the WDM_R190 drivers. This also may be related to
>> http://support.microsoft.com/default.aspx/kb/935448
>>
>>
>>
>> --
>>
>> Newsgroup Trolls. Read about mine here http://www.pcbutts1.com/downloads
>> The list grows. Leythos the stalker http://www.leythosthestalker.com,
>> David
>> H. Lipman, Max M Wachtell III aka What's in a Name?, Fitz, Beauregard T.
>> Shagnasty,Rhonda Lea Kirk, Meat Plow, F Kwatu F, George Orwell
>>
>>
>>
>>
>> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
>> message news:48FE2955-4700-4C5D-B566-E1A296833916@microsoft.com...
>> > By clearing the CMOS, will I lose access to other installed devices as
>> > well?
>> > My wife has spent about a day and a half getting her plotter to play
>> > nice
>> > with AutoCad, and I'd hate to lose all that work.
>> >
>> > "Patrick Keenan" wrote:
>> >
>> >> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
>> >> message news:02506641-307F-43C7-9010-E88D6E0A9CCC@microsoft.com...
>> >> > Recently I installed a new Intel DG31PR motherboard with Realtek
>> >> > high-definition audio in my wife's computer. I have not yet been
>> >> > able
>> >> > to
>> >> > get
>> >> > the sound to work properly. I'm running Windows XP Professional with
>> >> > Service
>> >> > Pack 2. I initially contacted Intel product support; they told me to
>> >> > update
>> >> > the BIOS and the chipset drivers, then try again to install the
>> >> > audio
>> >> > drivers. I did this, and was still unable to install the audio
>> >> > drivers.
>> >> > I
>> >> > tried installing the audio drivers from the driver CD that came with
>> >> > the
>> >> > motherboard, from the Intel website, and from the Realtek website.
>> >> > None
>> >> > of
>> >> > them worked, although they all seemed to fail in different ways. In
>> >> > particular, when I let Windows try to install the audio drivers
>> >> > itself,
>> >> > via
>> >> > the Found New Hardware Wizard, I got an error message saying that
>> >> > the
>> >> > device
>> >> > could not be installed because its coinstaller was invalid. After
>> >> > several
>> >> > more unsuccessful attempts to install the Realtek Audio Drivers, I
>> >> > downloaded
>> >> > WDM_R190 from the Realtek website, and installation completed
>> >> > successfully.
>> >> > "Audio Device on High Definition Audio Bus" shows up properly in
>> >> > Device
>> >> > Manager, and "Add or Remove Programs" in Control Panel shows the
>> >> > Realtek
>> >> > High
>> >> > Definition Audio Driver as being installed with a file size of 49.18
>> >> > MB,
>> >> > version 5.10.0.5591.
>> >> >
>> >> > However, the sound is still not working. When I open up "Sounds and
>> >> > Audio
>> >> > Devices" in Control Panel, the message at the top of the Volume tab
>> >> > says
>> >> > "No
>> >> > Audio Device." The "Audio" tab shows no playback, recording, or MIDI
>> >> > playback
>> >> > devices as being available. Under the "Hardware" tab, it lists the
>> >> > CD
>> >> > player,
>> >> > high definition audio device, audio codecs, legacy audio drivers,
>> >> > media
>> >> > control devices, legacy video capture devices, and video codecs as
>> >> > all
>> >> > working properly. In addition, there is an "Unknown" device, whose
>> >> > status
>> >> > is
>> >> > shown as "This device is disabled. (Code 22)" The same unknown
>> >> > device
>> >> > is
>> >> > listed in Device Manager as well. If I try to uninstall the unknown
>> >> > device, I
>> >> > get an error message saying "Failed to uninstall the device. The
>> >> > device
>> >> > may
>> >> > be required to boot up the computer." If I enable the device, the
>> >> > "Found
>> >> > New
>> >> > Hardware" wizard starts up and tries to install software for a
>> >> > device
>> >> > called
>> >> > MEDIA. If I let it try to install this MEDIA device automatically,
>> >> > the
>> >> > installation fails because the wizard is unable to find the
>> >> > necessary
>> >> > software. If I try to install from a list or specific location,
>> >> > Windows
>> >> > still
>> >> > cannot find the necessary software for MEDIA. The wizard will not
>> >> > allow
>> >> > me
>> >> > to
>> >> > select "Don't search. I will choose the driver to install." I'm open
>> >> > to
>> >> > any
>> >> > suggestions at this point on how to get the audio to work.
>> >>
>> >> Try going into Device Manager and uninstalling all of the audio and
>> >> media-related items. Then, shut down.
>> >>
>> >> Disconnect the power, Open the case, remove the battery and clear the
>> >> CMOS.
>> >> If you can't find the CMOS CLEAR jumper (the link below IIRC has a tab
>> >> for
>> >> documentation) leave the battery out for a couple of hours. Put the
>> >> battery back in, put it all back together, and restart. The system
>> >> will
>> >> redetect hardware.
>> >>
>> >> Reinstall the drivers starting at the lowest level you can find, and
>> >> adding
>> >> higher layers.
>> >>
>> >> As you probably know drivers can be found here:
>> >> http://downloadcenter.intel.com/Prod...ProductID=2839
>> >>
>> >> If that doesn't work, try running the Belarc free system audit. Its
>> >> detection may give you clues as to why the drivers aren't working - it
>> >> may
>> >> list different hardware.
>> >>
>> >> HTH
>> >> -pk
>> >>
>> >>
>> >>
>>
>>

When does the audio icon turn orange? How long does it take after proper
installation and configuration? They're all still the same gray color on all of
the machines I work on.

Please re-read the OP's posts, AFAICT nothing points to an add-on
card/adapter.

--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"pcbutts1 [MS MVP]" <pcbutts1@leythosthestalker.com> wrote in message
news:F1OPj.5520$iK6.51@nlpi069.nbdc.sbc.com...
> RealTek HD audio devices when configured properly places an orange colored
> speaker icon in the systray, do you have that icon? Also make sure the sound
> card is seated properly in the slot.
>
>
> --
>
> Newsgroup Trolls. Read about mine here http://www.pcbutts1.com/downloads
> The list grows. Leythos the stalker http://www.leythosthestalker.com, David
> H. Lipman, Max M Wachtell III aka What's in a Name?, Fitz, Beauregard T.
> Shagnasty,Rhonda Lea Kirk, Meat Plow, F Kwatu F, George Orwell
>
>
>
>
> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in message
> news:D85A496E-A823-48C6-B8D5-40FE756F6928@microsoft.com...
>> Tried that already; in the interest of thoroughness, I just tried it again.
>> No effect.
>>
>> "pcbutts1 [MS MVP]" wrote:
>>
>>> The media device is part of the sound card, point it to the location where
>>> you unzipped the WDM_R190 drivers. This also may be related to
>>> http://support.microsoft.com/default.aspx/kb/935448
>>>
>>>
>>>
>>> --
>>>
>>> Newsgroup Trolls. Read about mine here http://www.pcbutts1.com/downloads
>>> The list grows. Leythos the stalker http://www.leythosthestalker.com, David
>>> H. Lipman, Max M Wachtell III aka What's in a Name?, Fitz, Beauregard T.
>>> Shagnasty,Rhonda Lea Kirk, Meat Plow, F Kwatu F, George Orwell
>>>
>>>
>>>
>>>
>>> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
>>> message news:48FE2955-4700-4C5D-B566-E1A296833916@microsoft.com...
>>> > By clearing the CMOS, will I lose access to other installed devices as
>>> > well?
>>> > My wife has spent about a day and a half getting her plotter to play nice
>>> > with AutoCad, and I'd hate to lose all that work.
>>> >
>>> > "Patrick Keenan" wrote:
>>> >
>>> >> "Mark C. Andersen" <MarkCAndersen@discussions.microsoft.com> wrote in
>>> >> message news:02506641-307F-43C7-9010-E88D6E0A9CCC@microsoft.com...
>>> >> > Recently I installed a new Intel DG31PR motherboard with Realtek
>>> >> > high-definition audio in my wife's computer. I have not yet been able
>>> >> > to
>>> >> > get
>>> >> > the sound to work properly. I'm running Windows XP Professional with
>>> >> > Service
>>> >> > Pack 2. I initially contacted Intel product support; they told me to
>>> >> > update
>>> >> > the BIOS and the chipset drivers, then try again to install the audio
>>> >> > drivers. I did this, and was still unable to install the audio drivers.
>>> >> > I
>>> >> > tried installing the audio drivers from the driver CD that came with
>>> >> > the
>>> >> > motherboard, from the Intel website, and from the Realtek website. None
>>> >> > of
>>> >> > them worked, although they all seemed to fail in different ways. In
>>> >> > particular, when I let Windows try to install the audio drivers itself,
>>> >> > via
>>> >> > the Found New Hardware Wizard, I got an error message saying that the
>>> >> > device
>>> >> > could not be installed because its coinstaller was invalid. After
>>> >> > several
>>> >> > more unsuccessful attempts to install the Realtek Audio Drivers, I
>>> >> > downloaded
>>> >> > WDM_R190 from the Realtek website, and installation completed
>>> >> > successfully.
>>> >> > "Audio Device on High Definition Audio Bus" shows up properly in Device
>>> >> > Manager, and "Add or Remove Programs" in Control Panel shows the
>>> >> > Realtek
>>> >> > High
>>> >> > Definition Audio Driver as being installed with a file size of 49.18
>>> >> > MB,
>>> >> > version 5.10.0.5591.
>>> >> >
>>> >> > However, the sound is still not working. When I open up "Sounds and
>>> >> > Audio
>>> >> > Devices" in Control Panel, the message at the top of the Volume tab
>>> >> > says
>>> >> > "No
>>> >> > Audio Device." The "Audio" tab shows no playback, recording, or MIDI
>>> >> > playback
>>> >> > devices as being available. Under the "Hardware" tab, it lists the CD
>>> >> > player,
>>> >> > high definition audio device, audio codecs, legacy audio drivers,
>>> >> > media
>>> >> > control devices, legacy video capture devices, and video codecs as all
>>> >> > working properly. In addition, there is an "Unknown" device, whose
>>> >> > status
>>> >> > is
>>> >> > shown as "This device is disabled. (Code 22)" The same unknown device
>>> >> > is
>>> >> > listed in Device Manager as well. If I try to uninstall the unknown
>>> >> > device, I
>>> >> > get an error message saying "Failed to uninstall the device. The device
>>> >> > may
>>> >> > be required to boot up the computer." If I enable the device, the
>>> >> > "Found
>>> >> > New
>>> >> > Hardware" wizard starts up and tries to install software for a device
>>> >> > called
>>> >> > MEDIA. If I let it try to install this MEDIA device automatically, the
>>> >> > installation fails because the wizard is unable to find the necessary
>>> >> > software. If I try to install from a list or specific location, Windows
>>> >> > still
>>> >> > cannot find the necessary software for MEDIA. The wizard will not allow
>>> >> > me
>>> >> > to
>>> >> > select "Don't search. I will choose the driver to install." I'm open to
>>> >> > any
>>> >> > suggestions at this point on how to get the audio to work.
>>> >>
>>> >> Try going into Device Manager and uninstalling all of the audio and
>>> >> media-related items. Then, shut down.
>>> >>
>>> >> Disconnect the power, Open the case, remove the battery and clear the
>>> >> CMOS.
>>> >> If you can't find the CMOS CLEAR jumper (the link below IIRC has a tab
>>> >> for
>>> >> documentation) leave the battery out for a couple of hours. Put the
>>> >> battery back in, put it all back together, and restart. The system
>>> >> will
>>> >> redetect hardware.
>>> >>
>>> >> Reinstall the drivers starting at the lowest level you can find, and
>>> >> adding
>>> >> higher layers.
>>> >>
>>> >> As you probably know drivers can be found here:
>>> >> http://downloadcenter.intel.com/Prod...ProductID=2839
>>> >>
>>> >> If that doesn't work, try running the Belarc free system audit. Its
>>> >> detection may give you clues as to why the drivers aren't working - it
>>> >> may
>>> >> list different hardware.
>>> >>
>>> >> HTH
>>> >> -pk
>>> >>
>>> >>
>>> >>
>>>
>>>
>