Hi there I can no longer use Help and support feature in XP x64 none of the
links on the left hand side work, using SP2.
Do I need to re install windows?

Thanks for your help

Try reinstalling the help app.
Helpfix.txt: http://www.geocities.com/marfer_mvp/Helpfix.txt

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales...help_en-us.htm
Use the "Ratings" feature. It helps the new users.
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"stephen" <stephen@discussions.microsoft.com> wrote in message
news:A24D4394-50CA-45C6-B470-12A710F28EFD@microsoft.com...
> Hi there I can no longer use Help and support feature in XP x64 none of
> the
> links on the left hand side work, using SP2.
> Do I need to re install windows?
>
> Thanks for your help

I posted the below a while ago. Hope it helps.


I have been unable to get into Help & Support, MsInfo or Services
for a couple of weeks now. I either would get absolutely nothing when
I attempted to open them, or I would get an IE script error with all
blanks in the window which could only be closed with the Task Manager.
I had tried every fix I could find by searching Google, and everything
suggested to me here, but none worked.

I next uninstalled IE v7 and that fixed ALL of the problems. Not
only can I run services, but I can now also get into Help & Support
and MsInfo32, which I couldn't do before. Evidently IEv7 is as big a
piece of #*%& as everyone says it is!

Hope this helps someone.

Everyone does not say it is a big piece of #*%&. You have something else on
your system causing your problem.
Get rid of all your garbage then install IE7.
"jetjock" <jetjock@hanger.com> wrote in message
news:lvbh84hkdddadp676ovfaff9fg7cd55efn@4ax.com...
>I posted the below a while ago. Hope it helps.
>
>
> I have been unable to get into Help & Support, MsInfo or Services
> for a couple of weeks now. I either would get absolutely nothing when
> I attempted to open them, or I would get an IE script error with all
> blanks in the window which could only be closed with the Task Manager.
> I had tried every fix I could find by searching Google, and everything
> suggested to me here, but none worked.
>
> I next uninstalled IE v7 and that fixed ALL of the problems. Not
> only can I run services, but I can now also get into Help & Support
> and MsInfo32, which I couldn't do before. Evidently IEv7 is as big a
> piece of #*%& as everyone says it is!
>
> Hope this helps someone.

"Mark L. Ferguson" wrote:

> Try reinstalling the help app.
> Helpfix.txt: http://www.geocities.com/marfer_mvp/Helpfix.txt
>
> --
> Please use the Communities guidelines when posting.
> http://www.microsoft.com/wn3/locales...help_en-us.htm
> Use the "Ratings" feature. It helps the new users.
> Mark L. Ferguson MS-MVP
> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>
> "stephen" <stephen@discussions.microsoft.com> wrote in message
> news:A24D4394-50CA-45C6-B470-12A710F28EFD@microsoft.com...
> > Hi there I can no longer use Help and support feature in XP x64 none of
> > the
> > links on the left hand side work, using SP2.
> > Do I need to re install windows?
> >
> > Thanks for your help
> Thank you so much Mark that did the trick...cheers!

On 7ÔÂ24ÈÕ, ÏÂÎç11ʱ07·Ö, stephen <step...@discussions.microsoft.com> wrote:
> Hi there I can no longer use Help and support feature in XP x64 none of the
> links on the left hand side work, using SP2.
> Do I need to re install windows?
>
> Thanks for your help

Hi stephen,

Please try these:
1. Check and modify the registry:
a. Click Start, click Run, type Regedit, and then click OK.
b. Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\App
Paths\HELPCTR.EXE

If this registry subkey does not exist, right-click the following
registry subkey, click New, click Key, type HELPCTR.EXE, and then
press ENTER:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\App
Paths
c. In the left pane, click HELPCTR.EXE, in the right pane, right-
click (Default), click Modify, in the Value data box, type C:\WINDOWS
\PCHealth\HelpCtr\Binaries\HelpCtr.exe, and then click OK.
d. Quit Registry Editor, and then restart your computer.

2.Run the following command:

regsvr32 msxml3.dll

If these two method cannot fix your problem, please tell us what error
meesage you got?

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