(Fix 1) Patch for Access License Error
support.microsoft.com/download/support/mslfiles/aclicn97.exe

(Fix 2) If that doesn't work, rename the hatten.ttf, reinstall Access, and restore the font.

You can also give the customer the web address for the KB article:
support.microsoft.com/support/kb/articles/q141/3/73.asp




************************

This is the KB article with PARTNER information:




ACC: "There is no license" Error Starting Microsoft Access [access]
ID: Q141373 CREATED: 17-DEC-1995 MODIFIED: 13-APR-1999
WINDOWS:7.0,97
WINDOWS
PUBLIC | kberrmsg kbsetup StpGnrl

\* Security : PUBLIC
================================================== ====================
-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Access versions 7.0, 97
-------------------------------------------------------------------------------

IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key"
Help topic in Regedt32.exe.

SYMPTOMS
========

\**
\** PARTNER:
\**
\**
\** It has been found that the following message is occurring particularly on new
\** Dell 450's when the license key is missing in Access 97:
\**
\**
\**
\** Can't find the database you specified or you didn't specify a database at
\** all.
\**
\**
\**

Novice: Requires knowledge of the user interface on single-user computers.

When you start Microsoft Access 7.0 or 97, you may receive the following error
message.

In Microsoft Access 97
----------------------

Microsoft Access can't start because there is no license for it on this
machine.

-or-

Can't find the database you specified or you didn't specify a database at
all.

In Microsoft Access 7.0
-----------------------

Microsoft Access can't be started as there is no license for it on this
machine.

\*
\* MSONLY:
\*
\* Was not able to reproduce this problem with Microsoft Access 2000. If you find
\* this does apply, please comment the article.
\*
\*
\*
\* "SETUP /Y" IS NOT VALID IN ACCESS 2000.
\*
\*
\*

CAUSE
=====

Microsoft Access is not properly registered on your computer. When you start
Microsoft Access, it checks the Windows Registry for the following entry.

In Microsoft Access 97
----------------------
\\HKEY_CLASSES_ROOT\Licenses\8CC49940-3146-11CF-97A1-00AA00424A9F

In Microsoft Access 7.0
-----------------------
\\HKEY_CLASSES_ROOT\Licenses\B54DCF20-5F9C-101B-AF4E-00AA003F0F07

If this entry is missing, you receive the error message mentioned in the
"Symptoms" section.

NOTE: The same key is used for both the retail version and the run-time version
of Microsoft Access.

In Microsoft Windows NT 4.0 only, you may also receive this error message if you
do not have Read permissions to the Licenses key in the registry.

In Microsoft Windows 98, you may also receive this error message because of a
problem with the installation process.

RESOLUTION
==========

To resolve this issue, follow the steps below that are appropriate for your
situation.

WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it. If
you are running Windows NT, you should also update your Emergency Repair Disk
(ERD).

Steps to Try If Microsoft Access Is Not Properly Registered
-----------------------------------------------------------

There are two ways to resolve this error message. You can uninstall Microsoft
Access on your computer, and then reinstall it.

-or-

You can run the Microsoft Access Setup program using a command line switch (/y)
to reset your computer's registry. To reset the registry, follow these steps:

1. In Windows 95, Windows 98, and Windows NT 4.0, click the Start button, then
click Run (or in Windows NT 3.51, click Run on the File menu in Program
Manager or File Manager).

2. Type a command to run the Microsoft Access Setup program using the /y switch,
for example:

C:\Setup /y

3. In the Installation Maintenance Program box, click Reinstall. The Setup
program updates the system Registry for Microsoft Access. When Setup is
complete, start Microsoft Access.

Steps to Try If Problem Is Caused by No Read Permissions to Licenses Key
------------------------------------------------------------------------

\**
\** PARTNER:
\**
\** This problem has been reported to occur with certain computers that come
\** pre-installed with OEM Windows NT 4.0

When logged on to a Windows NT 4.0 system as an administrator, you can check and
modify user permissions to the different registry keys using the Windows NT 4.0
registry editor. To do so, follow these steps:

1. Log on to the problem computer as an Administrator.

2. On the Task Bar, click Start, and then click Run.

3. Type "regedt32" (without the quotation marks), and click OK.

4. Select the \\HKEY_CLASSES_ROOT\Licenses key.

5. On the Security menu, click Permissions.

6. Make sure that the necessary users and groups have at least Read permissions
to the key.

7. Close the Registry Editor and re-start the computer.

When you log on as a typical user, you should now be able to start Microsoft
Access without problems.

Steps to Try If You Are Using Windows 98 and Microsoft Access 97
----------------------------------------------------------------

If you have upgraded your computer to Windows 98, you may experience the problem
described in the "Symptoms" section of this article under the following
conditions:

- You have installed Microsoft Publisher

- You have installed Microsoft Office 97 Professional Edition

Note: In Windows 98 with Access 97, you may also see the following error:

Can't find the database you specified or you didn't specify a database at
all.

Certain fonts that are installed by Microsoft Publisher can result in the
incorrect registration of Microsoft Access 97, but only when Access is being
installed from the Office 97 Professional CD. You can correct the registration
error by using either of the following methods:

Rename one of the problem fonts, and then reinstall Microsoft Access from the
Setup Maintenance Mode.

-or-

Download a tool that Microsoft has on its Downloads Web site that corrects this
problem.

For more information about either method, see the appropriate section below.

Renaming the Font and Reinstalling Microsoft Access
---------------------------------------------------

Reinstalling Microsoft Access 97 using the Setup Maintenance Mode does not
require you to uninstall Microsoft Access first; it simply returns the computer
to the install state that it was in the last time Setup was run. Follow these
steps to correct the registry error:

1. On the Start menu, point to Find, and then click Files Or Folders.

2. In the Named box, type "hatten.ttf" (without the quotation marks).

3. In the Look In box, type "C:\Windows\Fonts" (without the quotation marks) or
the path to the Fonts folder on your computer.

4. Click the Find Now button to start the search.

5. Under Name, right-click the hatten.ttf file, and click Rename on the menu
that appears.

6. Change the name of the file to "hatten.xxx" (without the quotation marks).

7. Minimize (but do not close) the Find dialog box.

8. On the Start Menu, point to Settings, and click Control Panel.

9. In Control Panel, double-click Add/Remove Programs.

10. In the Add/Remove Program Properties dialog box, select the Install/
Uninstall tab and select Microsoft Office 97, Professional Edition from the
program list.

11. Click the Add/Remove button to run Office Setup in Maintenance Mode.

12. In the Microsoft Office 97 Setup dialog box, click Reinstall.

13. Once the reinstallation is finished, click the Find dialog box on the
Windows taskbar to maximize it.

14. Under Name, right-click the hatten.xxx file, and click Rename on the menu
that appears.

15. Change the name of the file to "hatten.ttf" (without the quotation marks).

Microsoft Access should now be properly registered.

Using the Downloadable Tool
---------------------------

The AcLicn97.exe file contains a tool that corrects the problem discussed in this
article so that you can run Microsoft Access 97 successfully. For more
information about downloading this tool, please see the following article in the
Microsoft Knowledge Base:

ARTICLE-ID: Q191224 ACC97: AcLicn97.exe Available for Download on MSL

\**
\** PARTNER:
\**
\**
\** This issue is caused by a registry key being skipped during installation of
\** Microsoft Access 97 under very specific conditions when using Microsoft Windows
\** 98 only. Apparently the registry key for the retail license is skipped during
\** the install if certain fonts have previously been installed by Microsoft
\** Publisher. In the event that a customer reports this problem AND is using
\** Windows 98 point them to the downloadable tool described in this article.
\**
\** The tool verifies that the customer has the correct version of Access 97
\** installed before updating the registry. It is the method of choice for this
\** resolution. If the customer does not have Web access or for some other reason
\** cannot use the tool, a manual resolution is included below. Once you verify that
\** the customer has a valid retail install of Access 97, you can walk customers
\** through this solution. You can print this resolution and manually fax it to the
\** customer if you are having problems with the customer correctly entering the
\** long value.
\**
\** IMPORTANT: This article contains information about editing the registry. Before
\** you edit the registry, make sure you understand how to restore it if a problem
\** occurs. For information about how to do this, view the "Restoring the Registry"
\** Help topic in Regedit.exe.
\**
\** RESOLUTION
\** ==========
\**
\** 1. Run Regedit.exe from the Run command on the Start menu.
\**
\** 2. Navigate to the following Registry Key:
\**
\** \\HKEY_CLASSES_ROOT\Licenses\8CC49940-3146-11CF-97A1-00AA00424A9F
\**
\**
\** 3. If there is no \Retail key under the above path, create a new key under the
\** 8CC49940-3146-11CF-97A1-00AA00424A9F key as follows.
\**
\** Key Name
\** -------
\** Retail
\**
\** Default Value
\** -------------
\** yubcdcprktpjtapmmfdacmupasbhscddncgp
\**
\**

REFERENCES
==========

For more information about removing Microsoft Access 7.0 from your hard disk
drive, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q167850 ACC95: How to Uninstall Microsoft Access 7.0

Additional query words: win98 acc97 acc95

\* MSONLY Document Information
\* ===========================
\* KB SR: SRX951207001164
\* Screened by: CHRISSK
\* 80stage1: LEEGI
\* 80stage2: LEEGI
\* Swept97
\* AcSwept2000_Upd: mattbum
================================================== ====================
Keywords : kberrmsg kbsetup StpGnrl
Version : WINDOWS:7.0,97
Platform : WINDOWS
Hardware : x86
Issue type : kbprb
\* Edit Status : Published
\* Tech Status : Reviewed
\* MSINTERNAL
\* PRB:
================================================== ==============================
Created_by: jordans Edit_review: rioj Edited: 25-FEB-1999
Modified_by: A-SBOLT Tech_review: shawk Reviewed: 04-OCT-1996