07-31-2008, 05:54 PM
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Join Date: Mar 2006
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Verizon wouldn't let doctor use his real name because it contains the word "shit"
Quote:
When Philadelphia-area doctor and Vietnam veteran Dr. Herman I. Libshitz went to upgrade his dial-up connection to Verizon DSL, he was informed by the company that they couldn't complete the order because his last name contained an expletive. Repeated calls to several levels of management at Verizon failed to resolve the problem, with several managers suggesting he misspell his last name. Only once the Philadelphia Inquirer contacted Verizon on his behalf, did Libshitz get a response that vaguely resembled customer service:
"As a general rule (since 2005) Verizon doesn't allow questionable language in e-mail addresses, but we can, and do, make exceptions based on reasonable requests. The one from Dr. and Mrs. Libshitz certainly is reasonable and we regret the inconvenience and frustration they've been caused."
It only took him three supervisors, several calls to both support and billing, and the help of a major city paper to get Verizon to make the exception to his reasonable request.
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SOURCE: Verizon Wouldn't Let Doctor Use His Real Name - Because it contained the word 'shit' in it... - dslreports.com
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