Error Locating Object Handler
View products that this article applies to.
Article ID : 180553
Last Review : December 3, 2004
Revision : 4.1
This article was previously published under Q180553
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the Microsoft Windows Registry
SYMPTOMS
When you try to download a program (.exe) or zip (.zip) file, Internet Explorer may display a blank Web page that contains an ActiveX icon in the upper-right corner. If you click the ActiveX icon, you may receive the following error message:
Error Locating Object Handler
There is no viewer available for the type of object you are trying to to open. The following information is available about this object:

Address of Object: Web_address_of_the_file
Content Type: type of file
Possible location of viewer: Microsoft ActiveX Gallery

Do you want to go to this location to download a viewer for this type of object ?
CAUSE
This issue can occur if an add-in program or ActiveX control on your computer has been uninstalled or deleted, but entries for the add-in program or ActiveX control remain in the registry.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, delete the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extension
MORE INFORMATION
The following add-in programs and ActiveX controls have been known to cause this issue: • NetZip
• Cheyenne Web Browser Anti-Virus.
• Zip Magic
For additional information about troubleshooting active content in Internet Explorer, click the article number below to view the article in the Microsoft Knowledge Base:
154036 (http://support.microsoft.com/kb/154036/EN-US/) Troubleshooting Active Content in Internet Explorer

--------------------------------------------------------------------------------

APPLIES TO
• Microsoft Internet Explorer 6.0 Service Pack 1
• Microsoft Internet Explorer 6.0
• Microsoft Internet Explorer 6.0 64-Bit Edition
• Microsoft Internet Explorer 6.0 64-Bit Edition SP1
• Microsoft Internet Explorer 5.0
• Microsoft Internet Explorer 4.01 128-Bit Edition
• Microsoft Internet Explorer 4.0 128-Bit Edition
• Microsoft Internet Explorer 5.0
• Microsoft Internet Explorer 5.0
• Microsoft Internet Explorer 4.01 128-Bit Edition
• Microsoft Internet Explorer 4.0 128-Bit Edition
• Microsoft Windows 98 Standard Edition

Back to the top

Keywords: kberrmsg kbenv kbprb KB180553

SOURCE: http://support.microsoft.com/kb/q180553/