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The information in this article applies to:

- Microsoft Small Business Customer Manager, used with:
- Microsoft Office 2000 Small Business Tools
- Microsoft Outlook 2000
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SYMPTOMS
========

When you use Outlook with Small Business Customer Manager (SBCM), if you switch
Outlook from Corporate or Workgroup (CW) to Internet Mail Only (IMO), or from
IMO to CW, you may receive the following error message when you import contacts
into SBCM:

An unexpected error has occurred. MAPI was unable to load the information
service Pstprx.dll.

CAUSE
=====

This happens when you switch the installation type in Outlook, and then try to
import your contacts into SBCM.

WORKAROUND
==========

To work around this problem, switch Outlook back to the installation type that
you used before.

To change the installation type:

1. On the Tools menu, click Options.

2. On the Mail Services tab, click Reconfigure Mail Support.

3. Under E-mail Service Options, click the mail support option that you are
switching to, and then click Next.

4. Read the warning message, and then click Yes. Outlook quits.

5. Start Outlook. The Microsoft Windows Installer starts and installs the
required files.

NOTE: When you switch from CW to IMO, if you had Microsoft Fax installed as part
of your mail profile, Symantec WinFax Starter Edition replaces it.

For additional information about switching installation types in Outlook, click
the article number below to view the article in the Microsoft Knowledge Base:

Q195507 OL2000: Switching from One Installation Type to Another