Q218838

Riched32.dll Error Message When Starting E-Mail Program or WordPad

--------------------------------------------------------------------------------
The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 98 Second Edition
Microsoft Windows 95
Microsoft Outlook Express versions 4.0 , 4.01 , 4.01 Service Pack 1 , 4.01 Service Pack 2 , 5 for Windows 95
Microsoft Outlook Express version 5 for Windows 98

--------------------------------------------------------------------------------
If this article does not describe the error message that you are receiving, view the following Microsoft Web site to view more articles that describe error messages:
http://support.microsoft.com/support...g/emresctr.asp


SYMPTOMS
When you attempt to compose a message in Outlook Express, you may receive one of the following error messages:

The operation could not be completed. Riched32.dll failed to load. Please re-install.
MSIMN caused an invalid page fault in module Riched32.dll
MSIMN caused an exception 0000006h in module Riched32.dll
When you attempt to compose a new message in Microsoft Exchange or Microsoft Windows Messaging, you may receive one of the following error messages:
The item could not be displayed. You need more memory or system resources. Close some windows and try again.
EXCHNG32 caused an invalid page fault in module Riched32.dll
When you attempt to start WordPad, you may receive the following error message:
Could not load the RichEdit control DLL. The file Riched32.dll may be missing or corrupt.



CAUSE
These error messages can occur if the Riched32.dll file in the Windows\System folder is missing or damaged. The first error message listed for each program occurs if the Riched32.dll is missing. Subsequent error messages indicate that the Riched32.dll file is damaged.



RESOLUTION

The Riched32.dll File Is Missing
If the Riched32.dll file is missing, WordPad may not be installed. To determine if WordPad is installed, double-click the Add/Remove Programs tool in Control Panel , click the Windows Setup tab, click Accessories , and then click Details . If the WordPad check box is not selected, click to select it, click OK , and then click OK again.

If WordPad is installed, extract the Riched32.dll file from the original Windows 95 or Windows 98 disks or CD-ROM to the Windows\System folder. For information about how to extract a file, please see the following article in the Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files
Extracting the Riched32.dll file instead of removing and reinstalling WordPad is preferred because removing and reinstalling WordPad removes components used by Microsoft Exchange and Windows Messaging.
The Riched32.dll File Is Damaged
If the Riched32.dll file exists, it may be damaged. To resolve this issue, follow these steps:
Click Start , point to Find , and then click Files or Folders .


In the Named box, type riched32.dll , and then click Find Now .


In the list of found files, right-click the Riched32.dll file, click Rename , type a new name for the Riched32.dll file (such as Riched32.xxx), and then press ENTER.

NOTE: If you receive an "Access is denied" error message when you attempt to rename the Riched32.dll file, follow these steps:


Click Start , click Shut Down , click Restart in MS-DOS mode , and then click OK .


At the command prompt, type the following commands, pressing ENTER after each command:
cd\windows\system
ren riched32.dll riched32.xxx
exit






Extract the Riched32.dll file from the original Windows 95 or Windows 98 disks or CD-ROM to the Windows\System folder. For information about how to extract a file, please see the following article in the Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files