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The information in this article applies to:

- Microsoft Outlook 97
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SYMPTOMS
========

When you start Microsoft Outlook 97 you receive the following message

The OUTLLIB.DLL file is linked to missing export MAPI32.DLL:36.

followed by:

A device attached to the system is not functioning.

If you try to check your Windows Messaging Profile properties in Control
Panel, when you double-click the Mail and Fax icon (or Mail icon if you do
not have fax services installed), you receive the following error:

You need more memory or system resources. Close some windows and try
again.

CAUSE
=====

When you installed Microsoft Internet Explorer 4.0 and Microsoft Outlook
Express, you selected the option to make Outlook Express the default
Simple MAPI client.

NOTE: In some cases, a corrupt Mapi32.dll file has caused this problem.
\**
\** PARTNER
\** A customer reported that a client, upgrading from WinFax Pro 8 to
\** WinFax Pro 9.0, received the same error. Using the resolution in this
\** article fixed the problem, a-tracyj.
\**
\** A customer who did not have IE or Outlook Express, but did have
\** Netscape Navigator reported having this problem. Renaming and
\** reinstalling mapi32.dll fixed this issue as well. A-MNORRI
\**

RESOLUTION
==========

Do not use Outlook Express as your default Simple MAPI client.

-or-

Rename and reinstall your Mapi32.dll file.

To Reset Your Default Simple MAPI Client
----------------------------------------

1. Start Outlook Express.

2. On the Tools menu, click Options.

3. Click the General tab, then click to clear "Make Outlook Express my
Default Simple MAPI client."

4. Restart Windows.

To Rename and Replace Your Mapi32.dll File
------------------------------------------

1. Right click on the Mapi32.dll file in your Windows\System folder.

2. Click Rename on the Shortcut menu.

3. Type Mapi32.old as the new name for the file.

4. Copy the Mapi32.dll from the OFFICE\WMS\WIN95 or OFFICE\WMS\WINNT
folder of your Office 97 setup compact disc, into your Windows\System
folder.

5. In the Windows Explorer, click the file you copied to your hard drive,
and on the File menu, click Properties.

6. Click to clear the Read-Only check box, click to select the Archive
check box, and click OK.

7. Close the Explorer.

\**
\** PARTNER
\** MORE INFORMATION
\** ================
\**
\** Steps to Reproduce Problem
\** --------------------------
\**
\** 1. Start Outlook Express.
\**
\** 2. On the Tools menu, click Options.
\**
\** 3. Click the General tab, then click to select "Make Outlook Express my
\** Default Simple MAPI client."
\**
\** 4. Click OK, then click OK to close the Options dialog.
\**
\** 5. Start Outlook 97.

Additional query words: OE