OL2002: Errors When You Access Hotmail Folders
The information in this article applies to:
Microsoft Outlook 2002

This article was previously published under Q302107
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry

SYMPTOMS
When you try to use Hotmail in Outlook 2002, you may receive one of the following error messages:

Task 'Hotmail: Folder:Inbox Synchronizing headers.' reported error (0x800CCCF1): 'The gateway took too long to respond.'
-or-

This item cannot be displayed in the preview pane. The item is currently being downloaded from the server."
-or-

Unable to display the folder. Microsoft Outlook could not access the specified folder location. An unexpected error has occurred. MAPI was unable to load the information service pstprx.dll. Be sure the service is correctly installed and configured.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


Use the following steps to resolve this behavior:
Click Start, point to either Search or Find, click Files or Folders, and then find and rename the following files:
Pstprx32.dll to Pstprx32.old
Outlph.dll to Outlph.old
Outlcm.dll to Outlcm.old

Click Start, and then click Run.
In the Open box, type regedit.
Locate the following keys for your operating system: For Microsoft Windows NT and Microsoft Windows2000:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\{current profile}\

For Microsoft Windows 9x and Microsoft Windows Millennium Edition (Me):
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows Messaging Subsystem\Profiles\{current profile}\

After you locate the registry keys, export and delete the reference to the Hotmail personal folders (.pst) file or the Hotmail account settings.


Close all Microsoft Office programs (except for Outlook 2002) that you are currently running, and verify that all anti-virus utilities are disabled.
Run Detect and Repair from the Outlook 2002 Help menu, and verify that both the restore my shortcuts while repairing and discard my customized settings and restore default settings options are in the repair menu.
Reboot the computer, and then restart Outlook 2002. You will receive a prompt to set up the e-mail accounts.