OL2002: Contact Information Does Not Appear in Address Book

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The information in this article applies to:

Microsoft Outlook 2002

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SYMPTOMS
When you use your address book to select recipients for an e-mail message, information from your Contacts folder does not appear in the list.



CAUSE
This behavior occurs because Outlook requires that you complete the following three steps before your contact information is available for you to address messages by using your address book:

Install the Outlook Address Book service.


Select an address book in the Properties for the folder.


Specify either an e-mail address or fax number for each item that you want to appear when you address messages.





RESOLUTION
Use the following steps in this section to resolve this behavior.

How To Install the Outlook Address Book Service
On the Tools Menu, click Email Accounts.


Click View or change existing directories or address books, and then click Next.


Verify that Outlook Address Book is in the list. If it is not, click Add, click Additional Address Books, and then click Next.


Click Outlook Address Book, and then click Next.


Click Ok, and then click Finish.


How to Mark Your Contact Folder for Use with Your Address Book
In the Folder List, click to select the Contacts folder. If you do not see the Folder List, click Folder List on the View menu.


On the File menu, point to Folder, and then click Properties for Contacts.


On the Outlook Address Book tab, click to select Show this folder as an e-mail address book, type a descriptive name, and then click OK.


How to Check for an E-mail Address or Fax Number
In the Folder List, click to select the Contact folder.


Double-click the contact to open the item, and then look at the fields for e-mail address and/or fax numbers.


If there is not an e-mail address or a fax number, Outlook does not display this contact in your address book when you try to address an e-mail message or fax message.



MORE INFORMATION
Outlook allows any Contact folder to be used by the address book, not just the primary Contacts folder. For example, if you create a new folder of contacts called "Friends" (without quotation marks), you can specify that the contacts in the Friends folder also appear in your address book by using the steps in the "resolution" section of this article.

The Contact folders appear in your address book as subcategories of an entry called Outlook Address Book. If you click the Outlook Address Book instead of one of the folder names, you do not see any contact information. To see the contact information, you must click the specific folder name that contains the contact.

No Contacts visible in Outlook Address book

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If you can see your Contact information in your Contacts folder but are unable to see
them when selecting Tools | Address Book... follow the instructions below:

• Open Outlook and choose Tools | Email Accounts...


• Click on Add a new directory or address book, then Next >.


• Select Additional Address Books then click Next >.


• Choose Outlook Address Book from the list of additional address book types, then click Next >.


• You will be prompted to close Outlook and reopen it for the changes to take effect.


• Open Outlook and right click on the Contacts folder on your Outlook Today shortcuts.


• Choose Properties.


• Click on the Outlook Address Book tab.


• Check the Show this folder as an e-mail Address Book box.


• Click OK and check you can see your contacts in the address book by choosing Tools | Address Book...