OFFXP: Cannot Send SMTP Mail Messages by Using a POP3 Account and SSL

--------------------------------------------------------------------------------

The information in this article applies to:


Microsoft Outlook 2002

--------------------------------------------------------------------------------


SYMPTOMS
When you send a Simple Mail Transfer Protocol (SMTP) mail message by using Secure Sockets Layer (SSL) with a Post Office Protocol version 3 (POP3) account, you may receive the following error message, and the mail message may remain in the Outbox:

'Sending and Receiving' reported error (0x8004210B) : 'The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).


RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP Outlook 2002 Public Update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:


http://support.microsoft.com/directory/overview.asp


NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date Time Version Size File name
-----------------------------------------------------------
19-Jul-2001 04:20 10.0.3117.0 342,344 Exsec32.dll
09-Jul-2001 01:56 N/A 3,584 Olk2002.mst
27-Jul-2001 16:36 10.0.3124.0 6,297,928 Outllib.dll
27-Jul-2001 16:36 10.0.3124.0 117,064 Outlph.dll
16-Jun-2001 18:05 10.0.3012.0 133,448 Rm.dll


STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.