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The information in this article applies to:

- Microsoft Word 2000
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SUMMARY
=======

This article lists third-party extensions that are known to conflict with
Microsoft Word 2000 for Windows.
For information about how to contact any of the companies discussed in this
article, please query in the Knowledge Base for one or more of the following
articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

\**
\** PARTNER:
\** To find the Third-Party Contact article(s), Microsoft Support professionals
\** should connect to the CROSSPRD rollup database.

\**
\** PARTNER:
\** If you confirm additional information about an extension
\** conflict, please comment this article with your findings.
\**

MORE INFORMATION
================

Symantec Fax Starter Edition
----------------------------

Problem:

- When you click the Font menu in Word, nothing happens.

-or-

- You may be prompted repeatedly for the recipient's number.

Workaround:

To prevent Word from hanging when you use Symantec, use one of the methods
described below:

- Method 1: Turn off the fax cover sheet option in the Fax Wizard.

- Method 2: Print with Symantec Fax Starter Edition instead of the Word Fax
Wizard.

For additional information about faxing issues with Symantec Fax Starter Edition,
please see the following article in the Microsoft Knowledge Base:

Q220329 WD2000: Fax Wizard and Outlook with Symantec Fax Starter Edition
Request Fax Number Repeatedly

Dragon Systems
--------------

Problem:

When you start the Legal Pleading Wizard in Microsoft Word 2000, the following
error message may appear:

The project item cannot be copied.

Resolution:

Please contact Dragon Systems and/or WestGroup for an updated add-in designed for
Word 2000.

For additional information about this issue, please see the following article in
the Microsoft Knowledge Base:

Q235678 WD2000: Legal Pleading Wizard Error Message: 'The project item cannot
be copied'

QUALCOMM Eudora Pro 4.1
-----------------------

Problem:

When you copy text from QUALCOMM Eudora Pro 4.1 and attempt to paste into a Word
2000 document, the text is not pasted.

Workaround:

To work around this problem, paste the text into a Word 2000 document as either
Formatted Text (RTF) or Unformatted Text, using the following steps:

1. After copying text from Eudora Pro 4.1, switch to your Microsoft Word 2000
document.

2. On the Edit menu, click Paste Special.

3. In the Paste Special dialog box, click to select either Formatted Text (RTF)
or Unformatted Text, and then click OK.

For additional information about issues with Eudora, please see the following
article in the Microsoft Knowledge Base:

Q224687 WD2000: Cannot Paste Text From Eudora Pro 4.1

EZ-Photo
--------

Problem:

When you click the EZP toolbar button installed by the EZ-Photo add-in, the
following error message appears:

Microsoft Word Err=1220, "Word cannot find or run the application."

Resolution:

The problem is caused by an EZPhoto.dot file that is loaded as a Word add-in upon
Word Startup and that writes information to your existing default template,
Normal.dot, that is not compatible with Word 2000.
For additional information about issues with EZ-Photo, please see the following
article in the Microsoft Knowledge Base:

Q224727 WD2000: 'Word cannot find or run the application' with EZ-Photo

ACT!
----

Problem:

Case 1 (Standard installation): When you configure ACT! 4.0, only Microsoft Word
versions 7.x - Word 97 are available in Setup. When you activate the Word
processor from within Act (for example, mail merge, letter, and so on), the
following error message appears:

Word processor not found on system: Microsoft Word 7.x-Word 97

Case 2 (Upgrade): When you try to access Word through the Write, Letter, or other
feature from within ACT!, the following error message may appear:

Unknown ProductVersionMajor in . . .winword.exe .

Resolution:

According to Symantec, a patch will be posted on the Symantec Web site.

For more information, please refer to the following Microsoft Knowledge Base
article:

Q233555 WD2000: Activating Word from Within ACT! May Cause Error

Naturally Speaking
------------------

Problem:

After you install Microsoft Word 2000 and Dragon Naturally Speaking version 3.5,
Naturally Speaking displays the following error message:

Unable to initialize the dictation module.

Resolution:

\*
\* MSONLY:
\* For additional information about this problem, please see the following article
\* in the Microsoft Knowledge Base:
\*
\* Q235588 WD2000: ErrMsg: "Unable to initialize the dictation module" Starting
\* Naturally Speaking
\*
\*

Hewlett-Packard JetSuite Software
---------------------------------

Problem:

The layout of the pre-fax document is shifted to the bottom of the page.

Resolution:

\*
\* MSONLY:
\* For additional information about printing issues with HP JetSuite Software,
\* please see the following article in the Microsoft Knowledge Base:
\*
\*
\* Q220187 WD2000: N-Up feature does not work with HP's new Suite Software
\*
\*

WinFax PRO
----------

Problem:

When you try to send a fax from Microsoft Word using the Fax Wizard, your
computer may stop responding, or nothing may happen.

Resolution:

Upgrading to WinFax PRO 9.02 has been reported to resolve the problem. However,
Symantec has posted that the WinFax PRO 9 macros for Word do not work with Word
2000. According to Symantec, revised macros will be posted on the Symantec Web
site.

For additional information, please see the following article in the Microsoft
Knowledge Base:

Q225232 WD2000: No Response or Hang When Sending Fax to WinFax PRO

ImageStream 97
--------------

Problem:

Microsoft has received reports that if you have the ImageStream 97 graphics
converters (a third party set of filters for importing additional formats)
installed, Word 2000 may crash after choosing Picture from File from the Insert
menu.

Word immediately crashes without any error message (same happens with Excel 2000
and PowerPoint 2000).

Resolution:

Remove the graphics filters.

For additonal infomration, please see the following article in the Microsoft
Knowledge Base:

Q235676 WD2000: Word Crashes After Insert Picture

REFERENCES
==========

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: 3rd