The information in this article applies to:

- Microsoft Word 2000
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to print multiple pages per sheet, or when you click Print Preview
on the File menu, the following error message may appear:

Out of stack space.

NOTE: If you try to print multiple pages per sheet, Word prints each page on a
separate sheet instead of printing multiple pages on a single sheet.

CAUSE
=====

This problem may be caused by a Word add-in file that is installed by "By Design
Office". This add-in file was designed to work with an earlier version of
Microsoft Word.

RESOLUTION
==========

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a
(SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the
Microsoft Knowledge Base:

Q245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service
Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, move the Bdstart.dot file that is
installed by "By Design Office", and rename the global template (Normal.dot). To
do this, follow these steps:

NOTE: Moving the Bdstart.dot file and renaming the Normal.dot file removes all
functionality of "By Design Office" with Microsoft Word.

1. Quit all Windows programs.

2. On the Windows Start menu, point to Find and click Files or Folders.

3. In the Find dialog box, do the following steps on the Name & Location
tab:

a. In the Named box, type "Bdstart.dot" (without the quotation marks).

b. Change the Look in box to either C: or Local Hard Drives (C:,D (if you
have multiple hard drives).

c. Select the Include Subfolders check box.

d. Click Find Now.

4. In the list of the files found, click Bdstart.dot.

5. On the File menu, click Delete to send the file to the Recycle bin or move
the file to another location.

6. In the Named box, type "Normal.dot" (without the quotation marks).

Please see the NOTES that follow these steps for more information about the
Normal.dot file (global template).

7. Click Find Now.

NOTE: The Look in box should still display either C: or Local Hard Drives
(C:,D as in step 3, and the Include subfolders check box should still be
selected.

8. Click the Normal.dot file listed in the Find dialog box.

9. On the File menu, click Rename.

10. Type "Normal.old" (without the quotation marks) and press ENTER.

NOTE: Repeat steps 9-11 for each Normal.dot file listed in the Find dialog
box.

11. On the File menu, click Close to close the Find dialog box.

NOTES:

After you rename the Normal.dot file, Word builds a new global template
(Normal.dot) the next time you start and quit Microsoft Word. Note that when you
rename the Normal.dot file, several options in Word may be reset back to their
default settings or may be lost. These include custom styles, custom toolbars,
macros, and AutoText entries. For this reason, it is strongly recommended that
you rename the Normal.dot file rather than delete it.

Certain installations may yield more than one legitimate Normal.dot file. These
situations include multiple versions of Word running on the same computer or
several workstation installations on the same computer. In these situations, you
may not want to rename each of the Normal.dot files that is listed in the Find
dialog box. You may need to pay special attention so that you rename the correct
copy of Normal.dot.

Macros, AutoText entries, shortcut key combinations, custom toolbars, toolbar
settings, and styles are stored in the Normal template. After renaming the
Normal template, you can copy macros, AutoText entries, shortcut key
combinations, custom toolbars, toolbar settings, and styles to your new Normal
template.

Use the following steps to regain lost functionality after you rename the
Normal.dot file:

1. Start and then quit Microsoft Word. This allows Word to rebuild a new
Normal.dot (global template) file.

2. Start Word again.

3. On the Tools menu, click Templates and Add-Ins.

4. In the Templates and Add-ins dialog box, click Organizer.

5. In the Organizer dialog box, click the tab that you want to regain lost
functionality.

For example, if you want to regain your lost styles, click the Styles tab.

6. There are two sides to the Organizer dialog box. One side shows your
Normal.dot file in the "Styles available in" box. The other side shows the
document you currently have open in Word [for example: "Document1
(Document)"] in the other "Styles available in" box.

To open your renamed Normal.dot file (renamed Normal.old in step 11), follow
these steps:

a. On the side that shows "Document1 (Document)" in the "Styles available in"
box, click Close File. The Close File button changes to an Open File
button.

NOTE: Do not click Close File on the Normal.dot (global template) side of
the Organizer dialog box.

b. Click Open File.

c. In the Open dialog box, click your renamed Normal template file. For
example, click Normal.old.

d. Click Open.

7. Click the items you want to copy from your renamed template to your new
Normal.dot template, and then click Copy.

NOTE: To select a range of items, hold down SHIFT and click the first and last
items in the range. To select nonadjacent items, hold down CTRL as you click
each item.

8. Repeat steps 5-7 for any other items you want to add back to your new
Normal.dot template.

NOTE: If you copy toolbars that you assigned custom macros to, you must also
copy the macros.

WARNING: Do not copy any macros whose functionality and purpose are unknown to
you.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article. This problem was corrected in Microsoft Office
2000 SR-1/SR-1a.

MORE INFORMATION
================

"By Design Office" is published by Streetwise Software and contains a library of
business templates for Microsoft Office. The program uses a Word add-in file
(Bdstart.dot) to give added functionality to Microsoft Word.

For more information, support, and possible updates on "By Design Office", please
contact Streetwise Software. For information about how to contact Streetwise
Software, click the appropriate article number below to view the article in the
Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.