------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Office 2000
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to install Office 2000, the following symptoms may occur:

- You receive the following error message:

Installer terminated prematurely.

When you click OK, Setup terminates.

- You create a verbose log file using a command line similar to the following:

d:\setup.exe /L*V c:\verboselog.txt

When you open the Verboselog.txt log file in WordPad and scroll to the bottom
of the log file, you see text similar to the following:

MSI © (C9:A5): Executing op: ActionStart(Name=RemoveODBC,,)
Action 12:03:14: RemoveODBC.
MSI © (C9:A5): Executing op: ODBCDriverManager()
MSI © (C9:A5): Generating exception report.
================================================== ===
Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINDOWS\SYSTEM\KERNEL32.DLL
Function: 0xbff9a3c0
================================================== ===

CAUSE
=====

This problem can occur when your ODBC Control Panel files are corrupted.

RESOLUTION
==========

To resolve this problem, follow the steps in Method 1. If this does not resolve
the problem, try Method 2, and then, if necessary, Method 3.

Method 1: Install Microsoft Internet Explorer 5
-----------------------------------------------

1. Insert the Office 2000 CD into your CD-ROM drive.

2. Click Start, point to Programs, and then click Windows Explorer.

3. Using Windows Explorer, open the \IE5\En folder on the Office CD, and
double-click Ie5setup.exe.

4. Proceed through the Internet Explorer 5 installation, and then restart your
computer if prompted to do so.

5. When Internet Explorer 5 is installed, run Office Setup again.

If the problem still occurs, follow the steps in Method 2.

Method 2: Rename the ODBC Files
-------------------------------

If you do not want to install Internet Explorer 5, or if Method 1 does not
resolve the problem, follow these steps:

1. Quit all running programs.

2. Click Start, point to Find, and click Files or Folders.

3. In the "Look in" list, click My Computer. Select the "Include subfolders"
check box. In the Named box, type each of the following file names, separated
by a space:

Odbccp32.dll
Odbcint.dll
Msdasql.dll

4. In the list of files found, right-click each file. On the shortcut menu that
appears, click Rename.

5. Rename each file by changing the file name extension to ".old" (without the
quotation marks). If you do not have one of these files, go to the next one.

6. Run Office Setup again.

If the problem still occurs, follow the steps in Method 3.

Method 3: Install the Latest Version of MDAC
--------------------------------------------

If Methods 1 and 2 fail to correct this problem, you may be able to correct this
problem by downloading and installing the latest version of the Microsoft Data
Access Components (MDAC). To do this, use your Web browser to go to the
following address:

http://www.microsoft.com/msdownload/...mdac_typ21.asp
(http://www.microsoft.com/msdownload/...mdac_typ21.asp)

Follow the on-screen instructions to download and install the new components.
After you have done this, run Microsoft Office 2000 Setup again.

For more information about how to download files from the Microsoft Download
Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click "How to use the Microsoft Download Center".

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================

This problem should not occur if you install by using the Office 2000 SR-1 Full
Install Product. To order this CD-ROM set, call the Microsoft Order Desk at
(800) 360-7561.