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The information in this article applies to:

- Microsoft Money, version 4.0 for Windows 95
- Microsoft Works 2000
- Microsoft Works Suite 2000
- Microsoft Works for Windows, version 4.0
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SYMPTOMS
========

When you perform one of the following actions

- You click Create It in a spreadsheet or database task wizard in Works 4.x or
Works 2000.

- You create a function that divides by zero in a Works 4.x or Works 2000
database or spreadsheet.

- You open a Works 4.x or Works 2000 spreadsheet file.

- You start Money 4.0.

- You attempt to open a different .mny file in Money 4.0.

you may receive an error message similar to one of the following error messages:

- Msworks caused an Exception 10H in module Msworks.exe

- Wksdb caused an Invalid Page Fault in module Wksdb.exe

- Wksss caused an Invalid Page Fault in module Wksss.exe

CAUSE
=====

This behavior can occur for any of the following reasons:

- The TEMP environment variable may point to an invalid folder.

- A beta version or an outdated version of the driver for your printer is
installed on your computer.

- The math coprocessor installed in your computer is damaged.

- An exception error in Works 4.0 isn't handled correctly by the program.

When Works asks the math coprocessor for the result of an Exception error, the
printer driver may interrupt the math coprocessor call and return the Exception
error back to the program instead of the result of the Exception error.

RESOLUTION
==========

To resolve this issue, verify that the TEMP environment variable points to a
valid folder. To do this:

1. Click Start, point to Programs, and then click MS-DOS Prompt.

2. At the command prompt, type the following line, and then press ENTER:

set

3. Note the folder specified on the TEMP= line.

4. If the folder is located on a different hard disk, type the following line,
and then press ENTER

:

where is the drive letter of the hard disk on which the TEMP
folder is located.

5. At the command prompt, type the following line, and then press ENTER

cd\

where is the path you noted on the TEMP= line in step 3.

6. If you receive an "Invalid directory" error message, type the following line
at the command prompt, and then press ENTER:

md

If you do not receive an error message, type the following line at the command
prompt, and then press ENTER:

del *.tmp

7. At the command prompt, type the following line, and then press ENTER:

exit

If the issue continues to occur, restore the original printer driver from the
Microsoft Windows 95/98 CD-ROM or installation disks. For additional information
about how to install a new printer driver or change the default printer driver,
click the article number below to view the article in the Microsoft Knowledge
Base:

Q130255 Windows 95/98: Installing or Setting a Default Printer Driver

If the issue continues to occur, or if no driver for your printer is available on
the Windows 95/98 CD-ROM or installation disks, contact your hardware
manufacturer to inquire about how to obtain and install the latest version of
the driver for your printer. For information about how to contact your hardware
manufacturer, click the appropriate article number below to view the article in
the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

\**
\** PARTNER:
\** To find the Third-Party Contact article(s), Microsoft Support professionals
\** should connect to the CROSSPRD rollup database.

If the issue continues to occur, or if the latest version of the driver for your
printer is already installed on your computer, configure your printer to emulate
a different printer. For information about how to do this, see your printer
manual, or contact your hardware manufacturer.

If the issue continues to occur, you may be able to work around this issue by
turning off the math coprocessor. To do this:

1. Right-click My Computer, and then click Properties.

2. Click the Device Manager tab, and then click "View devices by type."

3. Click the PLUS SIGN (+) next to "System devices" to expand the branch.

4. Under the "System devices" branch, click "Numeric data processor," and then
click Properties.

5. Click the Settings tab.

6. Click "Never use the numeric data processor", and then click OK.

7. If you are prompted to restart the computer, click Yes.

If you are not prompted to restart the computer, click OK, close Control
Panel, and then restart the computer.

STATUS
======

Microsoft has confirmed this to be a problem in Works for Windows version 4.0.
This problem was corrected in Works 4.0a.

\**
\** PARTNER:
\** If a customer calls with this problem in Works 4.0, send them the Works 4.0a
\** diskettes to update their copy of Works 4.0. Do not send the Works CD-ROM.

MORE INFORMATION
================

This issue has been reported with the following printer drivers:

- Canon Bubblejet BJC-70 (Microsoft Windows 3.1x version)

- Canon Bubblejet BJ-210

- Canon BJC-610

- Canon BJC-4000 (Windows 3.1 driver version 1.0d/3.1)

- Canon BJ-200EX

- Canon BJC-4100

- Canon BJC-4200

- Cheyenne Bit-Fax

- Eclipse Fax driver

- Epson Stylus Color

- Generic/Text Only

- Hewlett-Packard (HP) DeskJet 660

- Hewlett-Packard (HP) DeskJet 660c driver versions prior to 8.0

- Hewlett-Packard (HP) LaserJet 5L

- Hewlett-Packard (HP) LaserJet 5P/5MP

- MidiComm Fax Driver by MidiSoft

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: 4.00 w_works works2k works2000 bjc bubble jet task wizard print bj laser hp apple