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The information in this article applies to:

- Microsoft Office 97 for Windows
- Microsoft Excel 97 for Windows
- Microsoft PowerPoint 97 for Windows
- Microsoft Word 97 for Windows
- Microsoft Project for Windows
- Microsoft Works for Windows, versions 4.0, 4.0a, 4.5a
- Microsoft Office 97 Small Business Edition for Windows
- Microsoft Office 2000
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SYMPTOMS
========

When installing any of the products listed at the beginning of this article on
Microsoft Windows 95 or Microsoft Windows 98, you may receive the following
error message:

This program has performed an illegal operation and will be shut down. If the
problem persists, contact the program vendor.

If you click Details, you receive an error message similar to the following:

ACMSETUP caused an invalid page fault in module KERNEL32.DLL at
0177:bff7be97.

When installing Office 2000, you may experience the following symptoms:

- You hear excessive CD-ROM drive noise when installing Office.

- You receive one of the following error messages:

-

Error 1904

when Office 2000 Setup is finishing after the computer is restarted.

-

Error 1911

when Office 2000 Setup is finishing after the computer is restarted.

-

Installation Terminated Prematurely

followed by:

The I/O operation has been aborted because of either a thread exit or an
application request.

CAUSE
=====

This problem may occur when the following conditions are true:

- Your computer is running Microsoft Windows 95 or Microsoft Windows 98.

-and-

- Your computer's CD-ROM drive is configured to use Direct Memory Access (DMA)
in the Windows Device Manager.

WORKAROUND
==========

To work around this problem, follow these steps.

Disable DMA for the CD-ROM
--------------------------

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click the System icon, and then click the Device Manager tab.

3. Select View Devices By Type and click the plus sign to the left of CDROM.

4. Click the CD-ROM drive you want to change, and then click Properties.

5. In the CD-ROM Drive Properties dialog box, click the Settings tab.

6. In Settings, clear the DMA check box. Click OK.

7. Close the System Properties window, restart the computer, and then try
installing one of the products listed at the beginning of this article to
ensure that the error does not appear.

If this does not solve your problem, you may need to use the following additional
steps.

Disable DMA for the Disk drive(s)
---------------------------------

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click the System icon, and then click the Device Manager tab.

3. Select View Devices By Type and click the plus sign to the left of Disk
drives.

4. Click the disk drive you want to change, and then click Properties.

5. In the Disk Drive Properties dialog box, click the Settings tab.

6. In Settings, clear the DMA check box. Click OK.

7. Repeat steps 4 through 6 for each disk drive.

Delete Product Folder and Reinstall
-----------------------------------

1. Delete the folder created during the installation of the product that you
would like to install. For instance, if you were installing Microsoft Office
97, you would need to delete your C:\Program Files\Microsoft Office folder.

2. Restart Windows 98. On the Windows Start menu, click Shutdown. Select
Restart, and click OK.

3. Install one of the products listed at the beginning of this article.

After the installation is complete, repeat the appropriate steps in the sections
above to re-enable DMA.

MORE INFORMATION
================

As of August 15th 1998, Dell technical support began shipping a replacement part
for laptop-based Toshiba 24x CD-ROM drives in the Dell Inspiron 3200 to fix a
problem that can cause the "Kernel32" symptoms described in the "Symptoms"
section of this article. Contact Dell technical support if you have any
questions regarding this.

For information about how to contact Dell, query in the Knowledge Base for one of
the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

For additional information, please see the following articles in the Microsoft
Knowledge Base:

Q190517 Troubleshooting Office Kernel32.dll Errors Under Windows 98

Q188195 Toshiba Tecra 750 Computer with CD-ROM Drive Hangs When Starting

Q189113 Windows 98 Setup May Hang on Toshiba Tecra or Protege

Additional query words: OFF97 sbe kernel32 kernel 32 ipf application error