Program Run line command
• What to do if it works
- What to do if it doesn’t work

Word Winword /a
• “word fix
• Delete normal.dot
• Remove Data & Options regkeys
• Clear all Word Startup folders
• Uninstall the Word-in-Works add-in if necessary
- Reboot in Safe or Reduced mode
- Try a different default printer driver
- Uninstall / reinstall Word

Excel Excel /s
• Clear the XLStart folders
• Goto Find - Files or Folders
• Search for “XLStart”
• Open these folders and move any files to the desktop or a blank folder (make sure that the user can view all hidden files on the system)
- Reboot in Safe or Reduced mode
- Try a different default printer driver
- Uninstall & reinstall Excel

Outlook Outlook /safe
• Uncheck items from the Add-in Manager
• Goto Tools – Options – Other tab
• Click on Advanced Options
• Click on Add-in Manager
• Remove the checks from any addins (if they are already unchecked, then check them, click OK, go back into the Add-in Manager, uncheck them, and click OK) Depending on the issue:
- Reboot in Safe or Reduced mode
- Try a new profile and PST
- Find and run scanpst.exe