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The information in this article applies to:

Microsoft Office 2000 (Setup)
Microsoft Access 2000
Microsoft Excel 2000
Microsoft FrontPage 2000
Microsoft Outlook 2000
Microsoft PowerPoint 2000
Microsoft Publisher 2000
Microsoft Word 2000
the operating system: Microsoft Windows 2000

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SYMPTOMS
When you restart your computer or you try to start one of the Office programs, you may receive the following error message:

This application must be installed to run. Please run Setup from the location where you originally installed the application.
In addition, if you double-click the Add-Remove Programs icon in Control Panel, the Change button will be unavailable when you select any of the Office programs listed. The only option available is to click Remove.

Also, if you re-run Setup for Office (for example, by using your CD-ROM), the installation does not go into Maintenance mode. Instead, the installation displays the same dialog boxes as if Office had never been installed.



CAUSE
You may experience these symptoms if all of the following are true:

You are using Windows 2000.


You installed Windows 2000 Service Pack 1 (SP1).


Next, you installed Office 2000.


Next, you uninstalled Windows 2000 SP1.





RESOLUTION
To resolve this problem, follow these steps:

Click Start and then click Run.


In the Open box, type a command line similar to the following, and then click OK:
path\Setup /fv Data1.msi
where path is the full path to your Office Setup files. For example, this is your CD-ROM drive letter if you installed Office from a CD-ROM.





MORE INFORMATION
This problem is not limited to Office 2000. It can occur with any program that uses the Windows Installer, when you do the following: You install Windows 2000 SP1, install the program that uses the Windows Installer, and then uninstall Windows 2000 SP1.

Additional query words: OFF2000 grey gray grayed greyed out PRJ2000 WD2000 XL2000 PPT2000 ACC2000 FP2000 PUB2000 OL2000