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The information in this article applies to:

- Microsoft Greetings 2000
- Microsoft Greetings 2001
- Microsoft Home Publishing 2000
- Microsoft Picture It! 2000
- Microsoft Picture It! Express 2000
- Microsoft Picture It! Express 2001
- Microsoft Picture It! Photo 2001
- Microsoft Picture It! Photo Premium 2001
- Microsoft Picture It! Publishing 2001
- Microsoft Picture It! Publishing 2001 Gold
- Microsoft Picture It! Publishing 2001 Platinum
- Microsoft Picture It! Publishing 2001 Silver
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SUMMARY
=======

This article describes how to troubleshoot CD-ROM issues in the programs listed
at the beginning of the article.

NOTE: The programs listed at the beginning of this article use many multimedia
files, such as graphics, sound bytes, video clips and other types of artwork,
that are contained on the CD-ROM.

MORE INFORMATION
================

To troubleshoot CD-ROM issues in the programs listed at the beginning of this
article, use the following methods in the order in which they are presented.

Insert the CD-ROM into the CD-ROM Drive
---------------------------------------

To gain access to multimedia files for your projects, insert a program CD-ROM
into the CD-ROM drive while you are running the program. The program prompts you
to change the CD-ROM if the content that you want to use is located on a
different CD-ROM.

Verify That the CD-ROM Drive Is Configured Correctly
----------------------------------------------------

If you encounter a CD-ROM read problem, verify that the CD-ROM drive is
configured correctly:

1. Insert a working CD-ROM into the CD-ROM drive to verify that the CD-ROM drive
works.

If other CD-ROMs work in your CD-ROM drive, proceed to the next method.

If other CD-ROMs do not work in your CD-ROM drive, continue to the next step.

2. Right-click the My Computer icon on the Microsoft Windows desktop, and then
click Properties.

3. In Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows
Millennium (Me), click the Device Manager tab.

In Microsoft Windows 2000, click the Hardware tab, and then click Device
Manager.

4. Look for your CD-ROM drive in the list of devices. If the CD-ROM device is
displayed with an exclamation point next to it, the CD-ROM drive may not be
configured correctly.

Contact your hardware manufacturer to inquire about how to configure your
CD-ROM drive correctly.

For information about how to contact your hardware manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Clean the CD-ROM
----------------

Clean the CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe the
silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper
cloth, which can scratch the plastic and leave streaks. When you clean the
CD-ROM, wipe from the center of the disc outward. Do not use a circular motion.

If the issue continues to occur, clean the CD-ROM with a damp cloth or a
commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it
into the CD-ROM drive.

Test the CD-ROM on Another Computer
-----------------------------------

Insert the CD-ROM into a CD-ROM drive that is installed in another computer. Test
to verify that you can gain access to the CD-ROM in the other computer.

Display All Files in Windows Explorer
-------------------------------------

To display all of the files on the CD-ROM in Windows Explorer:

1. Insert the CD-ROM into the CD-ROM drive.

2. In Windows 95 or Windows 98, click Start, point to Programs, and then click
Windows Explorer.

In Windows Me or Windows 2000, click Start, point to Programs, point to
Accessories, and then click Windows Explorer.

3. Click the plus sign (+) next to the CD-ROM drive that contains the CD-ROM.

4. Copy the Autorun.exe file from the CD-ROM to your hard disk.

If you cannot see the Autorun.exe file on the CD-ROM or if you cannot copy the
file to the hard disk, you may not be using the latest version of the CD-ROM
driver for your CD-ROM drive.

Contact your hardware manufacturer to inquire about how to download and
install the latest CD-ROM driver for your CD-ROM drive.

Use Standard CD-ROM Troubleshooting Steps
-----------------------------------------

For additional information about how to troubleshoot CD-ROM read errors, click
the article number below to view the article in the Microsoft Knowledge Base:

Q218617 How to Troubleshoot CD-ROM Read Errors

Additional query words: pip2001 homepub2k cdrom cd compact disc ready file found