The information in this article applies to:

- Microsoft Publisher 2000
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to start Microsoft Publisher, you may receive the following
error message:

Publisher cannot load the required file (PTXT9.DLL). You may be
out of memory, or the file may be corrupt.

CAUSE
=====

The file Ptxt9.dll is the main text engine for Publisher, and Publisher cannot
operate without this file. It has become damaged on the hard drive, or it is not
properly registered in the Windows registry.

RESOLUTION
==========

To resolve this problem, use one of the following methods.

Method 1: Delete the Ptxt9.dll and Reinstall
--------------------------------------------

To delete the Ptxt9.dll and reinstall it, follow these steps:

1. Open the Windows Explorer. On the Start menu, point to Programs and click
Windows Explorer.

2. Browse to the Microsoft Office folder, by default, this folder is located at:

c:\Program Files\Microsoft Office\Office

3. Select the file Ptxt9.dll, and from the File menu, click Delete. If you are
asked to confirm the deletion, click Yes.

4. Close Windows Explorer.

5. On the Start menu, point to Settings, and click Control Panel.

6. Double-click the Add/Remove Programs icon.

7. Select Microsoft Office Disc 2 from the list, and click Add/Remove.

8. Click Repair Office.

9. Click Repair errors in my Office Installation, and click Finish.

Method 2: Register the Ptxt9.dll
--------------------------------

To register the Ptxt9.dll, follow these steps:

1. On the Windows Start menu, Run.

2. In the Run box, click Browse.

3. In the Browse dialog box, select All Files from the Files of Type box. Browse
to the following file:

c:\Program Files\Microsoft Office\Office\Ptxt9.dll

4. Click Open to place the path to the file in the Run dialog box.

5. Use the LEFT ARROW key to move the pointer to the beginning of the command
line, and type the following in front of the path to the file.

c:\windows\system\regsvr32.exe

The complete command should read as follows.

NOTE: The quotation marks are required in this example, so include them.

c:\windows\system\regsvr32.exe "C:\Program Files\Microsoft
Office\Office\Ptxt9.dll"

NOTE: Regsrv32.exe is installed by Internet Explorer version 4.0.

6. Press ENTER. The following message will confirm that Ptxt9.dll was
registered.

DllRegisterServer in C:\Program Files\Microsoft Office\Office\Ptxt9.dll
succeeded.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

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