Q238925 - Encarta 2000: How to Troubleshoot Sound and Video Driver Issues


SUMMARY
If you are unable to start Microsoft Encarta Encyclopedia 2000, or
if you experience problems when you attempt to use the enhanced
sound or display features in Encarta 2000, you may need to obtain
updated drivers for your sound card or video adapter.


MORE INFORMATION
Both the Encarta Encyclopedia 2000 and the Encarta Reference Suite
2000 Installation and Resources CD-ROM contain a set of registry
keys you can use to determine whether any problems that occur when
you use Encarta are related to outdated sound card or video adapter
drivers.

These registry keys disable the startup sounds, the user interface
sounds, and the enhanced display options in Encarta Encyclopedia
2000.

To use these registry keys to troubleshoot problems in Encarta 2000:



Insert the Encarta Encyclopedia 2000 or the Encarta Reference
Suite Installation and Resources CD-ROM into your CD-ROM or
DVD-ROM drive. Press and hold down the SHIFT key as you insert the
CD-ROM to prevent Encarta Encyclopedia or Encarta Reference Suite
Setup from starting automatically.


Double-click the My Computer icon on the desktop.


Right-click the CD-ROM drive icon, and then click Explore.


Double-click the Support folder.


Double-click the Regfiles folder.


Double-click the Ee folder.


Double-click the Eesndoff.reg file, and then click OK.


Start Encarta Encyclopedia 2000.


If the problems no longer occur, contact the manufacturer of your
sound card to inquire about obtaining an updated sound driver for
the sound card.

If the problems continue to occur, continue to the next step.


Quit Encarta Encyclopedia 2000.


In Windows Explorer, double-click the Eesndon.reg file, and then
click OK.


In Windows Explorer, double-click the Eevwoff.reg file, and then
click OK.


Start Encarta Encyclopedia 2000.


If the problems no longer occur, contact the manufacturer of your
video adapter to inquire about obtaining an updated video driver
for the video adapter.

If the problems continue to occur, continue to the next step.


Quit Encarta Encyclopedia 2000.


In Windows Explorer, double-click the Eesndoff.reg file, and then
click OK.


Start Encarta Encyclopedia 2000.


If the problems no longer occur, contact both the manufacturer of
your sound card and the manufacturer of your video adapter to
inquire about obtaining updated drivers for your sound card and
your video adapter.

If the problems continue to occur, they are most likely unrelated
to your sound card or display adapter drivers.


To restore the startup sounds, the user interface sounds, and the
enhanced display options in Encarta Encyclopedia 2000:


Double-click the My Computer icon on the desktop.


Right-click the CD-ROM drive icon, and then click Explore.


Double-click the Support folder.


Double-click the Regfiles folder.


Double-click the Ee folder.


Double-click the Eesndon.reg file, and then click OK.


Double-click the Eevwon.reg file, and then click OK.